//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen"
~isPartOf:"The service industries journal"
~subject:"Service quality"
~subject:"customer satisfaction"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Kunde"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Service quality
customer satisfaction
Customer satisfaction
221
Kundenzufriedenheit
221
Dienstleistungsqualität
119
Beziehungsmarketing
113
Relationship marketing
113
Consumer behaviour
61
Konsumentenverhalten
61
Beschwerdemanagement
30
Complaint management
30
Customer value
28
Kundenwert
28
Measurement
26
Messung
26
Taiwan
23
Deutschland
20
Germany
20
Customer service
18
Dienstleistungssektor
18
Kundenservice
18
Service industry
18
Betriebliche Wertschöpfung
15
Value creation
15
Selbstbedienung
14
Self-service
14
service quality
14
Customer integration
13
Emotion
13
Kundenintegration
13
customer loyalty
13
Dienstleistung
11
Holiday behaviour
11
Performance measurement
11
Performance-Messung
11
Quality management
11
Qualitätsmanagement
11
Services
11
Structural equation model
11
Strukturgleichungsmodell
11
more ...
less ...
Online availability
All
Undetermined
59
Free
1
Type of publication
All
Article
124
Book / Working Paper
2
Type of publication (narrower categories)
All
Article in journal
126
Aufsatz in Zeitschrift
126
Collection of articles of several authors
2
Sammelwerk
2
Conference proceedings
1
Konferenzschrift
1
Language
All
English
126
Author
All
Yi, Youjae
3
Alves, Helena
2
Chang, Hong-Sheng
2
Kandampully, Jay
2
Lin, Wen-bao
2
Malhotra, Neeru
2
Park, Sang-June
2
Rayburn, Steven W.
2
Rha, June-young
2
Aimin, Wang
1
Akgün, Ali E.
1
Alan, Alev Kocak
1
Alkire, Linda
1
Amario, Enrique Martín
1
Amin, Muslim
1
Anderson, Sidney
1
Anosike, Uchenna Paschal
1
Apetrei, Andreea
1
Archer-Brown, Chris
1
Arici, Hasan Evrim
1
Ashill, Nicholas
1
Balaji, M. S.
1
Balboni, Bernardo
1
Barrera, Ramón Barrera
1
Barroso Castro, Carmen
1
Barua, Zapan
1
Bergel, Maxi
1
Berthiaume, Bilitis
1
Bomfim, Emerson Luiz
1
Bowen, David
1
Briggs, Elten
1
Brock, Christian
1
Brun, Isabelle
1
Bueno, Eduardo Veiga
1
Butcher, Ken
1
Cabeza-García, Laura
1
Cai, Ruiying
1
Cameran, Mara
1
Cantor, Victor John M.
1
Carrión, Gabriel Cepeda
1
more ...
less ...
Published in...
All
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
The service industries journal
International journal of hospitality management
226
Journal of retailing and consumer services
226
Journal of business research : JBR
149
The journal of services marketing
144
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
130
Journal of hospitality marketing & management
107
International journal of contemporary hospitality management
97
Journal of travel and tourism marketing
89
Services marketing quarterly
86
Journal of air transport management
69
Cogent business & management
66
Journal of service research : JSR
65
Service business
64
The TQM journal : the international review of organizational improvement
63
Tourism management : research, policies, practice
63
International journal of services and operations management
59
International journal of quality and service sciences
57
Total quality management & business excellence
55
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
52
Journal of service management
52
International journal of productivity and quality management : IJPQM
49
International journal of quality & reliability management
49
International journal of services, economics and management
47
Asia Pacific journal of marketing and logistics
46
Managing service quality : MSQ ; an international journal
45
The international journal of bank marketing : IJBM
39
Journal of Asian finance, economics and business : JAFEB
35
Journal of strategic marketing
34
Quality management journal : QMJ
34
International journal of business information systems : IJBIS
32
Journal of marketing
32
Journal of the Academy of Marketing Science
32
International journal of services and operations management : IJSOM
30
Psychology & marketing
30
International journal of electronic customer relationship management : IJECRM
29
Journal of service theory and practice : JSTP
29
Industrial marketing management : the international journal for industrial and high-tech firms
28
Journal of service research
28
International journal of electronic marketing and retailing : IJEMR
27
more ...
less ...
Source
All
ECONIS (ZBW)
126
Showing
1
-
10
of
126
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Understanding the role of frontline employee felt obligation in services
Malhotra, Neeru
;
Ashill, Nicholas
;
Lages, Cristiana R.
; …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 843-871
Persistent link: https://www.econbiz.de/10013362154
Saved in:
2
When AI-based services fail : examining the effect of the self-AI connection on willingness to share negative word-of-mouth after service failures
Huang, Bo
;
Philp, Matthew
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 877-899
Persistent link: https://www.econbiz.de/10012695297
Saved in:
3
The importance of perceived fairness in product customization settings
Scholl-Grissemann, Ursula
;
Sauer, Nicola E.
;
Teichmann, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 823-842
Persistent link: https://www.econbiz.de/10013362153
Saved in:
4
Trust fall : data breach perceptions from loyalty and non-loyalty customers
Chen, Hsiangting Shatina
;
Jai, Tun-Min
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 947-963
Persistent link: https://www.econbiz.de/10012695300
Saved in:
5
Self-service technology adoption by air passengers : a case study of fast air travel services in Taiwan
Lien, Che-Hui
;
Hsu, Maxwell K.
;
Shang, Jing-Zhi
;
Wang, …
- In:
The service industries journal
41
(
2021
)
9/10
,
pp. 671-695
Persistent link: https://www.econbiz.de/10012586856
Saved in:
6
Matching service failures and recovery options toward satisfaction
Cantor, Victor John M.
;
Li, Richard C.
- In:
The service industries journal
39
(
2019
)
13/14
,
pp. 901-924
Persistent link: https://www.econbiz.de/10012205901
Saved in:
7
Avatar-mediated service encounters : impacts and research agenda
Watanabe, Kentaro
;
Ho, Bach Quang
- In:
The service industries journal
43
(
2023
)
3/4
,
pp. 134-153
Persistent link: https://www.econbiz.de/10014321569
Saved in:
8
Determinants of customer loyalty in online group-buying : the self-regulation mechanism
Chang, Chun-Ming
- In:
The service industries journal
43
(
2023
)
5/6
,
pp. 400-421
Persistent link: https://www.econbiz.de/10014321595
Saved in:
9
Using social exchange perspective to explain customer voluntary performance behavior
Dai, You-De
;
Liu, Ying-Chan
;
Zhuang, Wen-Long
;
Wang, …
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 764-784
Persistent link: https://www.econbiz.de/10014321623
Saved in:
10
How satisfactory are empathetic care and robotic assistance in telemedicine services?
Saxena, Shilpi
;
Prashar, Anupama
- In:
The service industries journal
43
(
2023
)
11/12
,
pp. 827-853
Persistent link: https://www.econbiz.de/10014321627
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->