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~isPartOf:"Management in der Hotellerie und Gastronomie : betriebswirtschaftliche Grundlagen"
~isPartOf:"Tourism management : research, policies, practice"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Gastgewerbe
77
Hospitality industry
77
Gastronomie
48
Restaurant industry
48
Tourism industry
36
Tourismuswirtschaft
36
Tourism
24
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19
Hotellerie
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Corporate Social Responsibility
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Management in der Hotellerie und Gastronomie : betriebswirtschaftliche Grundlagen
Tourism management : research, policies, practice
International journal of hospitality management
111
Journal of hospitality marketing & management
46
International journal of contemporary hospitality management
36
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
24
Journal of travel and tourism marketing
15
Journal of retailing and consumer services
13
Cogent business & management
8
Journal of hospitality and tourism insights
8
Tourism management perspectives : TMP
7
Quality management journal : QMJ
6
The Cornell hospitality quarterly
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Service business
5
The TQM journal : the international review of organizational improvement
5
The journal of services marketing
5
Asia Pacific journal of marketing and logistics
4
International journal of services and operations management
4
International journal of services, economics and management
4
Inventi impact: service sector
4
Journal of Islamic marketing
4
Journal of business research : JBR
4
Services marketing quarterly
4
Administrative Sciences : open access journal
3
Cornell hospitality quarterly : CQ
3
Enlightening tourism : ET ; a pathmaking journal
3
International journal of business excellence : IJBEX
3
International journal of electronic customer relationship management : IJECRM
3
Journal of Asian finance, economics and business : JAFEB
3
Managing service quality : MSQ ; an international journal
3
The service industries journal
3
Total quality management & business excellence
3
Tourism and hospitality research : THR
3
Asia-Pacific journal of business administration
2
Benchmarking : an international journal ; BIJ
2
European journal of management and business economics : EJM&BE
2
European research studies
2
Forschungsergebnisse der WU Wirtschaftsuniversität Wien
2
Global business review
2
International business and economics research journal
2
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ECONIS (ZBW)
8
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Date (oldest first)
1
Restaurant survival prediction using customer-generated content : an aspect-based sentiment analysis of online reviews
Li, Hengyun
;
Yu, Bruce X. B.
;
Li, Gang
;
Gao, Huicai
- In:
Tourism management : research, policies, practice
96
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10013555009
Saved in:
2
A meta-analysis of antecedents of pro-environmental behavioral intention of tourists and hospitality consumers
Lin, Mao-Tang
;
Zhu, Dan
;
Liu, Claire
;
Kim, Peter Beomcheol
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013366088
Saved in:
3
Motivation and satisfaction of Chinese and U.S. tourists in restaurants : a cross-cultural text mining of online reviews
Jia, Susan
- In:
Tourism management : research, policies, practice
78
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012165771
Saved in:
4
Hospitality servicescape effects on customer-employee interactions : a multilevel study
Kaminakis, Kostas
;
Karantinou, Kalipso
;
Koritos, Christos
; …
- In:
Tourism management : research, policies, practice
72
(
2019
),
pp. 130-144
Persistent link: https://www.econbiz.de/10011995787
Saved in:
5
Ensuring positive feedback : factors that influence customer satisfaction in the contemporary hospitality industry
Radojevic, Tijana
;
Stanisic, Nemanja
;
Stanic, Nenad
- In:
Tourism management : research, policies, practice
51
(
2015
),
pp. 13-21
Persistent link: https://www.econbiz.de/10011414859
Saved in:
6
Importance-performance analysis in tourism : a framework for researchers
Lai, Ivan K. W.
;
Hitchcock, Michael
- In:
Tourism management : research, policies, practice
48
(
2015
),
pp. 242-267
Persistent link: https://www.econbiz.de/10010508394
Saved in:
7
A novel framework for customer-driven service strategies : a case study of a restaurant chain
Chen, Li-fei
- In:
Tourism management : research, policies, practice
41
(
2014
),
pp. 119-128
Persistent link: https://www.econbiz.de/10010239937
Saved in:
8
Effects of dissatisfaction in tourist services : the role of anger and regret
Sánchez, Isabel
;
Currás-Pérez, Rafael
- In:
Tourism management : research, policies, practice
32
(
2011
)
6
,
pp. 1397-1406
Persistent link: https://www.econbiz.de/10009270555
Saved in:
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