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~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~person:"Bassamboo, Achal"
~person:"Gurvich, Itai"
~person:"Shumsky, Robert A."
~person:"Wein, Lawrence M."
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Search: subject_exact:"Queuing theory"
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Queueing theory
14
Warteschlangentheorie
14
Ankündigungseffekt
4
Announcement effect
4
delay announcements
4
Call centre
3
Callcenter
3
queues
3
Asymmetric information
2
Asymmetrische Information
2
Börsenkurs
2
Capacity planning
2
Dienstleistungsqualität
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Production control
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applications
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many-server queues
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Bassamboo, Achal
Gurvich, Itai
Shumsky, Robert A.
Wein, Lawrence M.
Whitt, Ward
8
Cui, Shiliang
4
Debo, Laurens G.
4
Ibrahim, Rouba
4
Tezcan, Tolga
4
Yang, Luyi
4
Bitran, Gabriel R.
3
Emadi, Seyed Morteza
3
Sarkar, Debashish
3
Shanthikumar, J. George
3
Tirupati, Devanath
3
Yu, Qiuping
3
Zangwill, Willard I.
3
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2
Deshpande, Vinayak
2
Dong, Jing
2
Gupta, Varun
2
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2
Kao, Edward P.
2
Maglaras, Costis
2
Ou, Jihong
2
Perry, Ohad
2
Roberts, Mark S.
2
Sakasegawa, Hirotaka
2
Scheller-Wolf, Alan
2
Shunko, Masha
2
Srinivasan, Mandyam M.
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Sun, Peng
2
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2
Veeraraghavan, Senthil
2
Wang, Zhongbin
2
Yamazaki, Genji
2
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2
Zeevi, Assaf
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2
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Management science : journal of the Institute for Operations Research and the Management Sciences
Operations research
3
Manufacturing & service operations management : M & SOM
2
Mathematics of operations research
2
OR spectrum : quantitative approaches in management
1
Simon Business School working paper
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ECONIS (ZBW)
14
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1
A general framework to compare announcement accuracy : static vs. LES-based announcement
Bassamboo, Achal
;
Ibrahim, Rouba
- In:
Management science : journal of the Institute for …
67
(
2021
)
7
,
pp. 4191-4208
Persistent link: https://www.econbiz.de/10012624514
Saved in:
2
The reference effect of delay announcements : a field experiment
Yu, Qiuping
;
Allon, Gad
;
Bassamboo, Achal
- In:
Management science : journal of the Institute for …
67
(
2021
)
12
,
pp. 7417-7437
Persistent link: https://www.econbiz.de/10012815288
Saved in:
3
Coverage, coarseness, and classification : determinants of social efficiency in priority queues
Gurvich, Itai
;
Lariviere, Martin A.
;
Ozkan, Can
- In:
Management science : journal of the Institute for …
65
(
2019
)
3
,
pp. 1061-1075
Persistent link: https://www.econbiz.de/10012013498
Saved in:
4
Managing customer expectations and priorities in service systems
Yu, Qiuping
;
Allon, Gad
;
Bassamboo, Achal
;
Iravani, Seyed
- In:
Management science : journal of the Institute for …
64
(
2018
)
8
,
pp. 3942-3970
Persistent link: https://www.econbiz.de/10011900071
Saved in:
5
Does the past predict the future? : the case of delay announcements in service systems
Ibrahim, Rouba
;
Armony, Mor
;
Bassamboo, Achal
- In:
Management science : journal of the Institute for …
63
(
2017
)
6
,
pp. 1762-1780
Persistent link: https://www.econbiz.de/10011707236
Saved in:
6
Queueing models of case managers
Campello, Fernanda
;
Ingólfsson, Ármann
;
Shumsky, Robert A.
- In:
Management science : journal of the Institute for …
63
(
2017
)
3
,
pp. 882-900
Persistent link: https://www.econbiz.de/10011656411
Saved in:
7
Scheduling homogeneous impatient customers
Bassamboo, Achal
;
Singh Randhawa, Ramandeep
- In:
Management science : journal of the Institute for …
62
(
2016
)
7
,
pp. 2129-2147
Persistent link: https://www.econbiz.de/10011520410
Saved in:
8
Outsourcing a two-level service process
Lee, Hsiao-hui
;
Pinker, Edieal J.
;
Shumsky, Robert A.
- In:
Management science : journal of the Institute for …
58
(
2012
)
8
,
pp. 1569-1584
Persistent link: https://www.econbiz.de/10009613876
Saved in:
9
Centralized vs. decentralized ambulance diversion : a network perspective
Deo, Sarang
;
Gurvich, Itai
- In:
Management science : journal of the Institute for …
57
(
2011
)
7
,
pp. 1300-1319
Persistent link: https://www.econbiz.de/10009267614
Saved in:
10
Staffing call centers with uncertain demand forecasts : a chance-constrained optimization approach
Gurvich, Itai
;
Luedtke, James
;
Tezcan, Tolga
- In:
Management science : journal of the Institute for …
56
(
2010
)
7
,
pp. 1093-1115
Persistent link: https://www.econbiz.de/10003996519
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