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~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~subject:"Call centre"
~subject:"Consumer behaviour"
~subject:"Konsumentenverhalten"
~subject:"Wahrscheinlichkeitsrechnung"
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Search: subject_exact:"Queuing theory"
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Call centre
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Queueing theory
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Warteschlangentheorie
119
Theorie
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Theory
39
Operations Research
15
Operations research
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12
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Callcenter
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queues
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Emadi, Seyed Morteza
3
Tezcan, Tolga
3
Bassamboo, Achal
2
Cui, Shiliang
2
Debo, Laurens G.
2
Deshpande, Vinayak
2
Perry, Ohad
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1
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1
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1
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Iravani, Seyed M. R.
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1
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Management science : journal of the Institute for Operations Research and the Management Sciences
European journal of operational research : EJOR
17
Operations research letters
13
Operations research
10
Manufacturing & service operations management : M & SOM
9
Discussion paper / Tinbergen Institute
7
OR spectrum : quantitative approaches in management
7
Computers & operations research : and their applications to problems of world concern ; an international journal
6
International journal of production economics
6
Opsearch : journal of the Operational Research Society of India
5
INFOR : information systems and operational research
4
INFORMS journal on computing : JOC
4
Mathematics of operations research
4
Production and operations management : the flagship research journal of the Production and Operations Management Society
4
Production and operations management : an international journal of the Production and Operations Management Society
3
Queueing systems : theory and applications ; affiliated publication of the Institute for Operations Research and the Management Sciences
3
Annals of operations research
2
Diskussionspapiere der Wirtschaftswissenschaftlichen Fakultät / Wirtschaftswissenschaftliche Fakultät, Universität Hannover : Hannover economic papers (HEP)
2
IIMS journal of management science
2
Journal of marketing research : JMR
2
Lecture notes in economics and mathematical systems : LNEMS
2
Omega : the international journal of management science
2
Operations research perspectives
2
RAIRO / Operations research
2
Service science
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The service industries journal
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Top : transactions in operations research
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Working papers / Financial Institutions Center
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4OR : a quarterly journal of operations research
1
Advances in business and management forecasting
1
Advances in services innovations
1
Analytical and stochastic modelling techniques
1
Annals of operations research ; volume 284, numbers 1 (January 2020)
1
Berichte aus der Betriebswirtschaft
1
Building intuition : insights from basic operations management models and principles
1
Business process management journal
1
Central European journal of operations research
1
Chicago Booth Research Paper
1
Columbia Business School Research Paper
1
Computational methods and applications in queueing theory
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ECONIS (ZBW)
23
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1
Personalized priority policies in call centers using past customer interaction information
Hathaway, Brett Alan
;
Emadi, Seyed Morteza
;
Deshpande, …
- In:
Management science : journal of the Institute for …
68
(
2022
)
4
,
pp. 2806-2823
Persistent link: https://www.econbiz.de/10013368311
Saved in:
2
A queueing model and analysis for autonomous vehicles on highways
Mirzaeian, Neda
;
Cho, Soo-Haeng
;
Scheller-Wolf, Alan
- In:
Management science : journal of the Institute for …
67
(
2021
)
5
,
pp. 2904-2923
Persistent link: https://www.econbiz.de/10012550053
Saved in:
3
Pooled vs. dedicated queues when customers are delay-sensitive
Sunar, Nur
;
Tu, Yichen
;
Ziya, Serhan
- In:
Management science : journal of the Institute for …
67
(
2021
)
6
,
pp. 3785-3802
Persistent link: https://www.econbiz.de/10012607136
Saved in:
4
Don't call us, we'll call you : an empirical study of caller behavior under a callback option
Hathaway, Brett A.
;
Emadi, Seyed Morteza
;
Deshpande, Vinayak
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1508-1526
Persistent link: https://www.econbiz.de/10012506002
Saved in:
5
Making the wait worthwhile : experiments on the effect of queueing on consumption
Ülkü, Sezer
;
Hydock, Chris
;
Cui, Shiliang
- In:
Management science : journal of the Institute for …
66
(
2020
)
3
,
pp. 1149-1171
Persistent link: https://www.econbiz.de/10012234563
Saved in:
6
When to use provider triage in emergency departments
Kamali, Michael F.
;
Tezcan, Tolga
;
Yildiz, Ozlem
- In:
Management science : journal of the Institute for …
65
(
2019
)
3
,
pp. 1003-1019
Persistent link: https://www.econbiz.de/10012013481
Saved in:
7
Managing customer expectations and priorities in service systems
Yu, Qiuping
;
Allon, Gad
;
Bassamboo, Achal
;
Iravani, Seyed
- In:
Management science : journal of the Institute for …
64
(
2018
)
8
,
pp. 3942-3970
Persistent link: https://www.econbiz.de/10011900071
Saved in:
8
Does the past predict the future? : the case of delay announcements in service systems
Ibrahim, Rouba
;
Armony, Mor
;
Bassamboo, Achal
- In:
Management science : journal of the Institute for …
63
(
2017
)
6
,
pp. 1762-1780
Persistent link: https://www.econbiz.de/10011707236
Saved in:
9
Blind queues : the impact of consumer beliefs on revenues and congestion
Cui, Shiliang
;
Veeraraghavan, Senthil
- In:
Management science : journal of the Institute for …
62
(
2016
)
12
,
pp. 3656-3672
Persistent link: https://www.econbiz.de/10011626419
Saved in:
10
A logarithmic safety staffing rule for contact centers with call blending
Pang, Guodong
;
Perry, Ohad
- In:
Management science : journal of the Institute for …
61
(
2015
)
1
,
pp. 73-91
Persistent link: https://www.econbiz.de/10010496074
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