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~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~subject:"Dynamic programming"
~subject:"Hospital"
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Search: "Dienstleistungsqualität"
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Dynamic programming
Hospital
Dienstleistungsqualität
62
Service quality
62
Krankenhaus
18
Gesundheitsversorgung
16
Health care
16
Customer satisfaction
12
Kundenzufriedenheit
12
Gesundheitswesen
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Health care system
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healthcare
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Consumer behaviour
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Konsumentenverhalten
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Queueing theory
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Warteschlangentheorie
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service quality
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Beziehungsmarketing
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Relationship marketing
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Quality management
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Qualitätsmanagement
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service operations
7
Product quality
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Produktqualität
6
Financial audit
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Patienten
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Patients
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Wirtschaftsprüfung
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Dienstleistungssektor
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Nursing profession
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Operations Research
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Operations research
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Pflegeberufe
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Service industry
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customer satisfaction
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empirical operations management
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Competition
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Customer service
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Dynamische Optimierung
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Lu, Susan Feng
4
Chan, Carri W.
3
Terwiesch, Christian
3
Bavafa, Hessam
2
Escobar, Gabriel
2
Kim, Song-hee
2
Lu, Lauren Xiaoyuan
2
Tucker, Anita L.
2
Adida, Elodie
1
Alizamir, Saed
1
Bartel, Ann
1
Batt, Robert J.
1
Bravo, Fernanda
1
Canamucio, Anne
1
Chandrasekaran, Aravind
1
Deore, Aishwarrya
1
Green, Linda V.
1
Gurvich, Itai
1
Hitt, Lorin M.
1
Holzhacker, Martin
1
Hsu, John
1
Krishnan, Ranjani
1
Kuntz, Ludwig
1
Landrum, Mary Beth
1
Lekwijit, Suparerk
1
Liu, Nan
1
Lu, Lijian
1
Luedtke, James
1
Marcus, Steven C.
1
Mishra, Arul
1
Mishra, Himanshu
1
Moffatt-Bruce, Susan D.
1
Narula, Kritika
1
Newhouse, Joseph P.
1
Olivares, Marcelo
1
Rathee, Shelly
1
Rui, Huaxia
1
Saghafian, Soroush
1
Scholtes, Stefan
1
Seidmann, Abraham
1
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Management science : journal of the Institute for Operations Research and the Management Sciences
Health care management review : HCM review
74
International journal of hospitality management
54
Journal of health economics
41
Journal of health organization and management
37
Working paper / National Bureau of Economic Research, Inc.
36
Quality management journal : QMJ
34
NBER working paper series
33
NBER Working Paper
30
Health marketing quarterly
23
Health economics
22
International journal of contemporary hospitality management
20
The TQM journal : the international review of organizational improvement
20
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
19
International journal of productivity and quality management : IJPQM
17
Journal of hospitality marketing & management
17
International journal of pharmaceutical and healthcare marketing : IJPHM
16
Health care management science
15
The European journal of health economics : HEPAC ; health economics in prevention and care
15
Ruhr economic papers
14
The service industries journal
14
Total quality management & business excellence
14
The European journal of health economics
13
Discussion paper / Centre for Economic Policy Research
12
Discussion paper series / IZA
11
International journal of quality & reliability management
11
International journal of quality and service sciences
11
Production and operations management : the flagship research journal of the Production and Operations Management Society
11
Tourism management : research, policies, practice
11
CHE research paper
10
International journal of health care finance and economics
10
Manufacturing & service operations management : M & SOM
10
Production and operations management : an international journal of the Production and Operations Management Society
10
Health economics review
9
Journal of business research : JBR
9
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
9
Journal of travel and tourism marketing
9
Technological forecasting & social change : an international journal
9
European journal of operational research : EJOR
8
International journal of production research
8
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1
Direct and spillover effects of quality disclosure regulation : evidence from California hospitals
Deore, Aishwarrya
;
Holzhacker, Martin
;
Krishnan, Ranjani
- In:
Management science : journal of the Institute for …
70
(
2024
)
4
,
pp. 2477-2496
Persistent link: https://www.econbiz.de/10014520102
Saved in:
2
Alphanumeric vs. numeric token systems and the healthcare experience : field evidence from healthcare delivery in india
Rathee, Shelly
;
Narula, Kritika
;
Mishra, Arul
;
Mishra, …
- In:
Management science : journal of the Institute for …
69
(
2023
)
2
,
pp. 1180-1221
Persistent link: https://www.econbiz.de/10014295475
Saved in:
3
The impact of vertical integration on physician behavior and healthcare delivery : evidence from gastroenterology practices
Saghafian, Soroush
;
Song, Lina
;
Newhouse, Joseph P.
; …
- In:
Management science : journal of the Institute for …
69
(
2023
)
12
,
pp. 7158-7179
Persistent link: https://www.econbiz.de/10014444084
Saved in:
4
Capacity rationing in primary care : provider availability shocks and channel diversion
Bavafa, Hessam
;
Canamucio, Anne
;
Marcus, Steven C.
; …
- In:
Management science : journal of the Institute for …
68
(
2022
)
4
,
pp. 2842-2859
Persistent link: https://www.econbiz.de/10013368315
Saved in:
5
Does nonprofit ownership matter for firm performance? : financial distress and ownership conversion of nursing homes
Lu, Lauren Xiaoyuan
;
Lu, Susan Feng
- In:
Management science : journal of the Institute for …
68
(
2022
)
7
,
pp. 5127-5145
Persistent link: https://www.econbiz.de/10013369280
Saved in:
6
Does competition improve service quality? : the case of nursing homes where public and private payers coexist
Lu, Susan Feng
;
Serfes, Konstantinos
;
Wedig, Gerard J.
; …
- In:
Management science : journal of the Institute for …
67
(
2021
)
10
,
pp. 6493-6512
Persistent link: https://www.econbiz.de/10012666696
Saved in:
7
Should hospitals keep their patients longer? : the role of inpatient care in reducing postdischarge mortality
Bartel, Ann
;
Chan, Carri W.
;
Kim, Song-hee
- In:
Management science : journal of the Institute for …
66
(
2020
)
6
,
pp. 2326-2346
Persistent link: https://www.econbiz.de/10012254391
Saved in:
8
Managing appointment-based services in the presence of walk-in customers
Shan, Wang
;
Liu, Nan
;
Wan, Guohua
- In:
Management science : journal of the Institute for …
66
(
2020
)
2
,
pp. 667-686
Persistent link: https://www.econbiz.de/10012213219
Saved in:
9
Assessing the impact of service level when customer needs are uncertain : an empirical investigation of hospital step-down units
Chan, Carri W.
;
Green, Linda V.
;
Lekwijit, Suparerk
; …
- In:
Management science : journal of the Institute for …
65
(
2019
)
2
,
pp. 751-775
Persistent link: https://www.econbiz.de/10012000740
Saved in:
10
Contracts for healthcare referral services : coordination via outcome-based penalty contracts
Adida, Elodie
;
Bravo, Fernanda
- In:
Management science : journal of the Institute for …
65
(
2019
)
3
,
pp. 1322-1341
Persistent link: https://www.econbiz.de/10012013623
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