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~isPartOf:"Managing service quality : MSQ ; an international journal"
~isPartOf:"The journal of services marketing"
~subject:"Relationship marketing"
~type:"article"
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Search: subject_exact:"Käuferzufriedenheit"
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Relationship marketing
Customer satisfaction
246
Kundenzufriedenheit
246
Dienstleistungsqualität
169
Service quality
169
Beziehungsmarketing
125
Consumer behaviour
120
Konsumentenverhalten
120
Customer service
53
Kundenservice
53
Beschwerdemanagement
34
Complaint management
34
Dienstleistungssektor
32
Service industry
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Emotion
24
Satisfaction
24
USA
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United States
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Arbeitszufriedenheit
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Job satisfaction
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Customer experience
17
Quality management
16
Qualitätsmanagement
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Einzelhandel
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Retail trade
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Services
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Viral marketing
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Virales Marketing
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Dienstleistung
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Service recovery
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Loyalty
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Online retailing
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Online-Handel
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Taiwan
12
Mobile communications
11
Mobilkommunikation
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Service encounter
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125
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Klaus, Philipp
4
Mattila, Anna S.
3
Wu, Li-wei
3
Aksoy, Lerzan
2
Al-Hawari, Mohd Ahmad
2
Alkire, Linda
2
Basso, Kenny
2
Benoit, Sabine
2
Bruce, Helen L.
2
Collier, Joel E.
2
Furrer, Olivier
2
Gruber, Thorsten
2
Ha, Hong Youl
2
Landry, Mikèle
2
Larivière, Bart
2
Leisen Pollack, Birgit
2
Van Vaerenbergh, Yves
2
Abney, Alexandra K.
1
Ahmad, Hassan
1
Akamavi, Raphaël K.
1
Al-Okaily, Nour Salah
1
Alexandrov, Aliosha
1
Ali, Fayaz
1
Alrawadieh, Ziad
1
Alzboun, Nidal
1
Anaza, Nwamaka A.
1
Arslan, Ahmad
1
Arteaga-Moreno, Francisco
1
Baillod, Chloé
1
Ball, Joan
1
Bambauer-Sachse, Silke
1
Bang, Nguyen
1
Barlas, Achilleas
1
Barnes, Donald C.
1
Baumann, Chris
1
Beatson, Amanda
1
Beatty, Sharon E.
1
Becker, Laura
1
Bejou, David
1
Benkenstein, Martin
1
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Managing service quality : MSQ ; an international journal
The journal of services marketing
Journal of retailing and consumer services
256
International journal of hospitality management
137
Journal of business research : JBR
136
Journal of hospitality marketing & management
64
The service industries journal
62
Journal of travel and tourism marketing
58
International journal of contemporary hospitality management
53
Tourism management : research, policies, practice
50
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
49
Cogent business & management
45
Journal of service research : JSR
44
Service business
42
Services marketing quarterly
42
Journal of service management
40
Asia Pacific journal of marketing and logistics
39
Journal of strategic marketing
38
Industrial marketing management : the international journal for industrial and high-tech firms
35
The international journal of bank marketing : IJBM
34
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
33
Journal of the Academy of Marketing Science
32
The TQM journal : the international review of organizational improvement
32
The journal of business & industrial marketing
32
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
International journal of electronic customer relationship management : IJECRM
30
Psychology & marketing
30
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
24
Total quality management & business excellence
24
European journal of marketing : EJM
23
International journal of electronic marketing and retailing : IJEMR
23
International journal of quality and service sciences
22
Journal of marketing
22
Journal of retailing
22
Journal of Asian finance, economics and business : JAFEB
21
The international review of retail, distribution and consumer research
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of hospitality and tourism insights
20
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
20
Journal of service research
20
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ECONIS (ZBW)
125
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1
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10
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125
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1
Metaverse : shifting the reality of services
Gleim, Mark
;
McCullough, Heath
;
Ferrell, Odies C.
; …
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 13-27
Persistent link: https://www.econbiz.de/10014473577
Saved in:
2
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
3
Well-being co-creation in service ecosystems : a systematic literature review
Landry, Mikèle
;
Furrer, Olivier
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 862-882
Persistent link: https://www.econbiz.de/10014333403
Saved in:
4
Language-related stereotype threat, customers' well-being and its outcome
Malik, Aaminah Zaman
;
Paswan, Audhesh
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 895-910
Persistent link: https://www.econbiz.de/10014333405
Saved in:
5
Neurophysiological responses to robot-human interactions in retail stores
Rancati, Gaia
;
Maggioni, Isabella
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 261-275
Persistent link: https://www.econbiz.de/10014228964
Saved in:
6
Digital transformation for crisis preparedness : service employees' perspective
Leo, Wei Wei Cheryl
;
Laud, Gaurangi
;
Chou, Cindy Yunhsin
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 351-370
Persistent link: https://www.econbiz.de/10014228976
Saved in:
7
Guest editorial: investigating the effect of the physical context on customer experience
Bruce, Helen L.
;
Krolikowska, Ewa
;
Rooney, Tara
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 689-699
Persistent link: https://www.econbiz.de/10014314391
Saved in:
8
Where is customer experience (CX) research heading? : a personal commentary
Klaus, Philipp
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 700-705
Persistent link: https://www.econbiz.de/10014314392
Saved in:
9
Exploring servicescape experiences across museum types
Erdoğan, Hasan Hüseyin
;
Enginkaya, Ebru
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 706-718
Persistent link: https://www.econbiz.de/10014314393
Saved in:
10
The interplay between physical and social servicescape : investigating negative CCI
Furrer, Olivier
;
Landry, Mikèle
;
Baillod, Chloé
; …
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 732-745
Persistent link: https://www.econbiz.de/10014314405
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