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~isPartOf:"Managing service quality : MSQ ; an international journal"
~isPartOf:"The journal of services marketing"
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Search: subject_exact:"Käuferzufriedenheit"
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Customer satisfaction
246
Kundenzufriedenheit
246
Dienstleistungsqualität
169
Service quality
169
Beziehungsmarketing
125
Relationship marketing
125
Consumer behaviour
120
Konsumentenverhalten
120
Customer service
53
Kundenservice
53
Beschwerdemanagement
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Complaint management
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Emotion
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Satisfaction
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Arbeitszufriedenheit
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Job satisfaction
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Virales Marketing
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Online-Handel
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Sharma, Piyush
7
Collier, Joel E.
4
Klaus, Philipp
4
Mattila, Anna S.
4
Barnes, Donald C.
3
Huang, Min-Hsin
3
Palmer, Adrian
3
Wu, Li-wei
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Zhan, Wu
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Aksoy, Lerzan
2
Al-Hawari, Mohd Ahmad
2
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2
Basso, Kenny
2
Beise-Zee, Rian
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Benoit, Sabine
2
Bock, Dora Elizabeth
2
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2
Bruce, Helen L.
2
Cheng, Zhao-Hong
2
Choi, Beom Joon
2
Coughlan, Joseph
2
Furrer, Olivier
2
Gounaris, Spiros
2
Grant, David B.
2
Gruber, Thorsten
2
Ha, Hong Youl
2
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2
Juntunen, Jouni
2
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2
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2
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2
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2
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2
Le Nguyen Hau
2
Leisen Pollack, Birgit
2
Lin, Binshan
2
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Managing service quality : MSQ ; an international journal
The journal of services marketing
Journal of retailing and consumer services
419
International journal of hospitality management
355
Journal of business research : JBR
287
The service industries journal
169
Tourism management : research, policies, practice
167
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
166
Journal of travel and tourism marketing
162
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
Cogent business & management
100
Services marketing quarterly
99
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
94
Journal of service research : JSR
88
Journal of air transport management
87
Asia Pacific journal of marketing and logistics
85
Service business
85
The TQM journal : the international review of organizational improvement
82
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
81
Tourism management perspectives : TMP
80
Psychology & marketing
76
International journal of productivity and quality management : IJPQM
72
Journal of the Academy of Marketing Science
71
Industrial marketing management : the international journal for industrial and high-tech firms
69
Journal of service management
69
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
64
International journal of quality and service sciences
63
International journal of services and operations management
63
Journal of strategic marketing
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
International journal of quality & reliability management
56
International journal of services, economics and management
52
Journal of marketing
51
Journal of retailing
51
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
50
International journal of business information systems : IJBIS
49
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ECONIS (ZBW)
246
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246
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21
The role of information for the customer journey in mobile food ordering apps
Rita, Paulo
;
Eiriz, Vasco
;
Conde, Beatriz
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 574-591
Persistent link: https://www.econbiz.de/10014276932
Saved in:
22
Exploring service employees' involvement in value co-creation : dimensions, antecedents and consequences
Xu, Hangjun
;
Tang, Chuanyi
;
Guo, Lin
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 650-670
Persistent link: https://www.econbiz.de/10014276940
Saved in:
23
Co-creating value and well-being experiences in physiotherapy services
Chwialkowska, Agnieszka
;
Bhatti, Waheed Akbar
;
Arslan, Ahmad
- In:
The journal of services marketing
37
(
2023
)
1
,
pp. 12-24
Persistent link: https://www.econbiz.de/10013542886
Saved in:
24
Does language shape the mind? : linguistic fluency and perception of service quality
Kim, Jong Min
;
Park, Sungjun
- In:
The journal of services marketing
37
(
2023
)
1
,
pp. 53-64
Persistent link: https://www.econbiz.de/10013542893
Saved in:
25
The impact of service climate on gratitude in driving customer outcomes
Qi, Ji
;
Peng, Yi
;
Lowman, Graham H.
;
He, Xingliang
- In:
The journal of services marketing
37
(
2023
)
1
,
pp. 78-95
Persistent link: https://www.econbiz.de/10013542901
Saved in:
26
The impact of value co-creation in sustainable services : understanding generational differences
Bordian, Mariia
;
Gil Saura, Irene
;
Šerić, Maja
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 155-167
Persistent link: https://www.econbiz.de/10013542917
Saved in:
27
The impact of eudaimonic well-being on experience and loyalty : a tourism context
Al-Okaily, Nour Salah
;
Alzboun, Nidal
;
Alrawadieh, Ziad
; …
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 216-231
Persistent link: https://www.econbiz.de/10013542929
Saved in:
28
Understanding how mindfulness sustains customer cocreation effort and transforms service value to well-being
Le Nguyen Hau
;
My-Quyen Thi Mai
;
Tram-Anh Ngoc Pham
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 248-260
Persistent link: https://www.econbiz.de/10013542937
Saved in:
29
Keep fighting or give up? : an investigation of consumer regret over repetitive failures in weight loss services
Liu, Yi-Fen
;
Ling, I-Ling
- In:
The journal of services marketing
36
(
2022
)
1
,
pp. 29-43
Persistent link: https://www.econbiz.de/10012798380
Saved in:
30
Wow, the make-up AR app is impressive : a comparative study between China and South Korea
Butt, Asad
;
Ahmad, Hassan
;
Muzaffar, Asif
;
Ali, Fayaz
; …
- In:
The journal of services marketing
36
(
2022
)
1
,
pp. 73-88
Persistent link: https://www.econbiz.de/10012798384
Saved in:
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