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~isPartOf:"Managing service quality : MSQ ; an international journal"
~subject:"Air passenger transport"
~subject:"Customer satisfaction"
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Air passenger transport
Customer satisfaction
Kundenzufriedenheit
57
Dienstleistungsqualität
41
Service quality
41
Consumer behaviour
20
Konsumentenverhalten
20
Beziehungsmarketing
17
Relationship marketing
17
Quality management
9
Qualitätsmanagement
9
Customer service
8
Kundenservice
8
Beschwerdemanagement
7
Complaint management
7
USA
7
United States
7
Taiwan
6
Dienstleistungssektor
5
Emotion
5
Online retailing
5
Online-Handel
5
Service industry
5
Viral marketing
4
Virales Marketing
4
E-commerce
3
Einzelhandel
3
Electronic Commerce
3
Gerechtigkeit
3
Justice
3
Measurement
3
Messung
3
Mobile communications
3
Mobilkommunikation
3
Perception
3
Retail trade
3
Service recovery
3
Switching behaviour
3
Switching costs
3
Wahrnehmung
3
Wechselverhalten
3
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Article
56
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1
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Article in journal
57
Aufsatz in Zeitschrift
57
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1
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English
57
Author
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Beise-Zee, Rian
2
Finsterwalder, Jörg
2
Larivière, Bart
2
Slåtten, Terje
2
Van Vaerenbergh, Yves
2
Wu, Li wei
2
Al-Hawari, Mohd Ahmad
1
Barber, Nelson
1
Barlas, Achilleas
1
Carlborg, Per
1
Caro, Laura Martínez
1
Chai, Kai-hin
1
Chang, Li-kuan
1
Chaniotakis, Ioannis E.
1
Chen, Houn-gee
1
Chen, Martin
1
Chen, Wen-ying
1
Chen, Ying-hueih
1
Cheng, Yu-chi
1
Chih, Wen-hai
1
Choi, Beom Joon
1
Cunha, Miguel Pina e
1
De Keyser, Arne
1
Dholakia, Ruby R.
1
Fairhurst, Ann E.
1
Fan, Qingji
1
Francis, Julie E.
1
García, Jose Antonio Martínez
1
Gaur, Sanjaya Singh
1
Georgiadis, Christos K.
1
Grant, David B.
1
Ha, Hong Youl
1
Hensley, Rhonda L.
1
Hill, Sally Rao
1
Howell, Ryan
1
Hsieh, Jung-kuei
1
Hsieh, Yi-ching
1
Hsu, Li-chun
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Hu, Tzu-li
1
Johnston, Robert
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Institution
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Australian and New Zealand Marketing Academy
1
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Managing service quality : MSQ ; an international journal
Journal of retailing and consumer services
421
International journal of hospitality management
355
Journal of business research : JBR
301
The journal of services marketing
191
Journal of Services Marketing
183
The service industries journal
173
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Tourism management : research, policies, practice
170
Journal of travel and tourism marketing
164
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
European Journal of Marketing
108
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
105
International Journal of Bank Marketing
104
Cogent business & management
103
Services marketing quarterly
101
Journal of service research : JSR
88
Journal of air transport management
87
The TQM journal : the international review of organizational improvement
86
Asia Pacific journal of marketing and logistics
85
Service business
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Tourism management perspectives : TMP
84
International Journal of Contemporary Hospitality Management
79
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
72
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
70
Journal of strategic marketing
68
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
66
International journal of quality and service sciences
64
International journal of services and operations management
63
International Journal of Quality & Reliability Management
62
The TQM Magazine
62
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
International journal of quality & reliability management
59
Journal of Asian finance, economics and business : JAFEB
59
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ECONIS (ZBW)
57
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57
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1
Customer preference for decision authority in credence services : the moderating effects of source credibility and persuasion knowledge
Ngamvichaikit, Anothai
;
Beise-Zee, Rian
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
3
,
pp. 274-299
Persistent link: https://www.econbiz.de/10010359564
Saved in:
2
Investigating temporal effects of risk perceptions and satisfaction on customer loyalty
Ha, Hong Youl
;
Son, Hee-young
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
3
,
pp. 252-273
Persistent link: https://www.econbiz.de/10010359565
Saved in:
3
Customer intentions to ivoke service guarantees : do excellence in service recovery, type of guarantee and cultural orientation matter?
Van Vaerenbergh, Yves
;
De Keyser, Arne
;
Larivière, Bart
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
1
,
pp. 45-62
Persistent link: https://www.econbiz.de/10010252064
Saved in:
4
Does relationship matter? : customers' response to service failure
Tsai, Chia-ching
;
Yang, Yung-kai
;
Cheng, Yu-chi
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
2
,
pp. 139-159
Persistent link: https://www.econbiz.de/10010254024
Saved in:
5
An integrated-process model of service quality, istitutional brand and behavioural intentions : the case of a University
Sultan, Parves
;
Wong, Ho Yin
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
5
,
pp. 487-521
Persistent link: https://www.econbiz.de/10010422299
Saved in:
6
Emotional stability and switching barriers in the retail banking context
Al-Hawari, Mohd Ahmad
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
5
,
pp. 469-486
Persistent link: https://www.econbiz.de/10010422312
Saved in:
7
Healthcare industry, hospitals, image congruence, service quality, switching costs, trust
Lien, Che-hui
;
Wu, Jyh-jeng
;
Chen, Ying-hueih
;
Wang, …
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
4
,
pp. 399-416
Persistent link: https://www.econbiz.de/10010389677
Saved in:
8
The restorative potential of senior centers
Rosenbaum, Mark S.
;
Sweeney, Jillian C.
;
Massiah, Carolyn
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
4
,
pp. 363-383
Persistent link: https://www.econbiz.de/10010389688
Saved in:
9
Retaining customers after service failure recoveries : a contingency model
Wang, Kai-yu
;
Hsu, Li-chun
;
Chih, Wen-hai
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
4
,
pp. 318-338
Persistent link: https://www.econbiz.de/10010389695
Saved in:
10
A lean approach for service productivity improvements : synergy or oxymoron?
Carlborg, Per
;
Kindström, Daniel
;
Kowalkowski, Christian
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
4
,
pp. 291-304
Persistent link: https://www.econbiz.de/10009769857
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