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~isPartOf:"Managing service quality : MSQ ; an international journal"
~subject:"Dienstleistungsqualität"
~subject:"Markenartikel"
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Search: subject_exact:"Customer relationship management"
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Dienstleistungsqualität
Markenartikel
Beziehungsmarketing
45
Relationship marketing
45
Service quality
21
Customer satisfaction
17
Kundenzufriedenheit
17
Consumer behaviour
13
Konsumentenverhalten
13
Customer service
9
Kundenservice
9
Beschwerdemanagement
5
Complaint management
5
Dienstleistungssektor
4
Service industry
4
Taiwan
4
Customer integration
3
Customer value
3
Kundenintegration
3
Kundenwert
3
Quality management
3
Qualitätsmanagement
3
Service recovery
3
Arbeitszufriedenheit
2
Australia
2
Australien
2
Bank
2
Betriebliche Wertschöpfung
2
Dienstleistung
2
Dienstleistungsmanagement
2
Dienstleistungsmarketing
2
Digital platform
2
Digitale Plattform
2
Einzelhandel
2
Ethiopia
2
Finland
2
Finnland
2
Friseurhandwerk
2
Gastronomie
2
Gender
2
Geschlecht
2
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Type of publication
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Article
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Article in journal
22
Aufsatz in Zeitschrift
22
Case study
1
Fallstudie
1
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English
22
Author
All
Larivière, Bart
2
Van Vaerenbergh, Yves
2
Barlas, Achilleas
1
Bartl, Christopher
1
Chahal, Hardeep
1
Chai, Kai-hin
1
Chang, Shao-chi
1
Chen, Martin
1
Chen, Wen-ying
1
Cheng, Yu-chi
1
Chih, Wen-hai
1
Dagger, Tracey S.
1
David, Meredith E.
1
De Keyser, Arne
1
Enquist, Bo
1
Fang, Shih Chieh
1
Fang, Shyh-Rong
1
Ganguli, Shirshendu
1
Gebauer, Heiko
1
Giese, Andreas
1
Gouthier, Matthias
1
Hensley, Rhonda L.
1
Hsieh, Jung-kuei
1
Hsieh, Yi-ching
1
Hsu, Li-chun
1
Huang, Chao-Chin
1
Huang, Shyh-ming
1
Johnson, Mikael
1
Johnston, Robert
1
Kong, Xiangyu
1
Koustelios, Athanasios
1
Ku, Hsuan-hsuan
1
Kuo, Chien-chih
1
Laine, Teemu
1
Li, Zhao
1
Lin, Jiun-sheng Chris
1
Ng, Sandy
1
Pant, Anurag
1
Paranko, Jari
1
Roan, Jinshyang
1
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Published in...
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Managing service quality : MSQ ; an international journal
Journal of retailing and consumer services
233
Journal of business research : JBR
167
International journal of hospitality management
127
The journal of services marketing
97
The service industries journal
76
The journal of product & brand management
69
The journal of brand management : an international journal
64
Journal of hospitality marketing & management
61
International journal of contemporary hospitality management
56
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Services marketing quarterly
53
Journal of service research : JSR
47
Journal of travel and tourism marketing
46
Journal of service management
44
Cogent business & management
42
Service business
42
Marketing intelligence & planning
38
Asia Pacific journal of marketing and logistics
36
Psychology & marketing
36
Industrial marketing management : the international journal for industrial and high-tech firms
35
Journal of strategic marketing
35
Tourism management : research, policies, practice
33
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
32
The TQM journal : the international review of organizational improvement
31
European journal of marketing : EJM
28
The international journal of bank marketing : IJBM
28
Journal of service research
26
Journal of the Academy of Marketing Science
25
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
24
International journal of quality and service sciences
23
Journal of air transport management
23
Journal of marketing
22
International journal of services and operations management
21
Total quality management & business excellence
20
International journal of productivity and quality management : IJPQM
19
International journal of services, economics and management
19
Journal of Asian finance, economics and business : JAFEB
19
European journal of marketing
18
International journal of electronic customer relationship management : IJECRM
18
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ECONIS (ZBW)
22
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22
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1
Retaining customers after service failure recoveries : a contingency model
Wang, Kai-yu
;
Hsu, Li-chun
;
Chih, Wen-hai
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
4
,
pp. 318-338
Persistent link: https://www.econbiz.de/10010389695
Saved in:
2
Customer intentions to ivoke service guarantees : do excellence in service recovery, type of guarantee and cultural orientation matter?
Van Vaerenbergh, Yves
;
De Keyser, Arne
;
Larivière, Bart
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
1
,
pp. 45-62
Persistent link: https://www.econbiz.de/10010252064
Saved in:
3
The impact of relational bonds on brand loyalty : the mediating effect of brand relationship quality
Huang, Chao-Chin
;
Fang, Shih Chieh
;
Huang, Shyh-ming
; …
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
2
,
pp. 184-204
Persistent link: https://www.econbiz.de/10010253986
Saved in:
4
Does relationship matter? : customers' response to service failure
Tsai, Chia-ching
;
Yang, Yung-kai
;
Cheng, Yu-chi
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
2
,
pp. 139-159
Persistent link: https://www.econbiz.de/10010254024
Saved in:
5
Service recovery's impact on customers next-in-line
Van Vaerenbergh, Yves
;
Vermeir, Iris
;
Larivière, Bart
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
6
,
pp. 495-512
Persistent link: https://www.econbiz.de/10010202243
Saved in:
6
Is masimum customer servie always a good thing? : customer satisfaction in response to over-attentive service
Ku, Hsuan-hsuan
;
Kuo, Chien-chih
;
Chen, Martin
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
5
,
pp. 437-452
Persistent link: https://www.econbiz.de/10009792529
Saved in:
7
Implementing CRM in nursing homes : the effects of resident satisfaction
Wang, Mai-ling
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
5
,
pp. 388-409
Persistent link: https://www.econbiz.de/10009792542
Saved in:
8
Investigating effects of relationship marketing types in life insurers in Taiwan
Yu, Tsu-wei
;
Tung, Feng-cheng
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
2
,
pp. 111-130
Persistent link: https://www.econbiz.de/10009728571
Saved in:
9
All for one but does one strategy work for all? : building consumer loyalty in multi-channel distribution
Hsieh, Yi-ching
;
Roan, Jinshyang
;
Pant, Anurag
;
Hsieh, …
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
3
,
pp. 310-335
Persistent link: https://www.econbiz.de/10009562200
Saved in:
10
Service excellence models : a critical discussion and comparison
Gouthier, Matthias
;
Giese, Andreas
;
Bartl, Christopher
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
5
,
pp. 447-464
Persistent link: https://www.econbiz.de/10009681575
Saved in:
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