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~isPartOf:"Managing service quality : MSQ ; an international journal"
~subject:"Dienstleistungsqualität"
~subject:"Vertrauen"
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Search: subject_exact:"Customer relationship management"
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Dienstleistungsqualität
Vertrauen
Beziehungsmarketing
45
Relationship marketing
45
Service quality
21
Customer satisfaction
17
Kundenzufriedenheit
17
Consumer behaviour
13
Konsumentenverhalten
13
Customer service
9
Kundenservice
9
Beschwerdemanagement
5
Complaint management
5
Dienstleistungssektor
4
Service industry
4
Taiwan
4
Customer integration
3
Customer value
3
Kundenintegration
3
Kundenwert
3
Quality management
3
Qualitätsmanagement
3
Service recovery
3
Arbeitszufriedenheit
2
Australia
2
Australien
2
Bank
2
Betriebliche Wertschöpfung
2
Dienstleistung
2
Dienstleistungsmanagement
2
Dienstleistungsmarketing
2
Digital platform
2
Digitale Plattform
2
Einzelhandel
2
Ethiopia
2
Finland
2
Finnland
2
Friseurhandwerk
2
Gastronomie
2
Gender
2
Geschlecht
2
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Type of publication
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Article
22
Type of publication (narrower categories)
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Article in journal
22
Aufsatz in Zeitschrift
22
Case study
1
Fallstudie
1
Language
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English
22
Author
All
Larivière, Bart
2
Van Vaerenbergh, Yves
2
Barlas, Achilleas
1
Bartl, Christopher
1
Chahal, Hardeep
1
Chai, Kai-hin
1
Chen, Martin
1
Chen, Wen-ying
1
Cheng, Yu-chi
1
Chih, Wen-hai
1
Dagger, Tracey S.
1
David, Meredith E.
1
De Keyser, Arne
1
Enquist, Bo
1
Ganguli, Shirshendu
1
Gebauer, Heiko
1
Giese, Andreas
1
Gouthier, Matthias
1
Hensley, Rhonda L.
1
Hsieh, Jung-kuei
1
Hsieh, Yi-ching
1
Hsu, Li-chun
1
Johnson, Mikael
1
Johnston, Robert
1
Kantsperger, Roland
1
Kong, Xiangyu
1
Koustelios, Athanasios
1
Ku, Hsuan-hsuan
1
Kunz, Werner H.
1
Kuo, Chien-chih
1
Laine, Teemu
1
Li, Zhao
1
Lin, Jiun-sheng Chris
1
Ng, Sandy
1
Pant, Anurag
1
Paranko, Jari
1
Roan, Jinshyang
1
Robinson, Leigh
1
Roy, Sanjit Kumar
1
Su, Qin
1
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Published in...
All
Managing service quality : MSQ ; an international journal
Journal of retailing and consumer services
222
Journal of business research : JBR
143
International journal of hospitality management
131
The journal of services marketing
105
The service industries journal
86
Journal of hospitality marketing & management
60
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
59
Services marketing quarterly
54
Industrial marketing management : the international journal for industrial and high-tech firms
53
International journal of contemporary hospitality management
53
Journal of service research : JSR
51
Journal of travel and tourism marketing
49
Service business
47
Journal of service management
42
Cogent business & management
39
Asia Pacific journal of marketing and logistics
36
The international journal of bank marketing : IJBM
35
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
33
Journal of service research
33
The TQM journal : the international review of organizational improvement
33
Tourism management : research, policies, practice
33
International journal of electronic marketing and retailing : IJEMR
32
Journal of strategic marketing
32
The journal of business & industrial marketing
29
Marketing intelligence & planning
28
International journal of electronic customer relationship management : IJECRM
26
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
25
Journal of the Academy of Marketing Science
25
European journal of marketing : EJM
24
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
24
Total quality management & business excellence
24
International journal of quality and service sciences
23
Psychology & marketing
23
Journal of air transport management
22
International journal of services and operations management
21
International journal of services, economics and management
21
Journal of financial services marketing : JFSM
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
International journal of business excellence : IJBEX
19
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ECONIS (ZBW)
22
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22
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1
Customer intentions to ivoke service guarantees : do excellence in service recovery, type of guarantee and cultural orientation matter?
Van Vaerenbergh, Yves
;
De Keyser, Arne
;
Larivière, Bart
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
1
,
pp. 45-62
Persistent link: https://www.econbiz.de/10010252064
Saved in:
2
Does relationship matter? : customers' response to service failure
Tsai, Chia-ching
;
Yang, Yung-kai
;
Cheng, Yu-chi
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
2
,
pp. 139-159
Persistent link: https://www.econbiz.de/10010254024
Saved in:
3
Retaining customers after service failure recoveries : a contingency model
Wang, Kai-yu
;
Hsu, Li-chun
;
Chih, Wen-hai
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
4
,
pp. 318-338
Persistent link: https://www.econbiz.de/10010389695
Saved in:
4
Investigating effects of relationship marketing types in life insurers in Taiwan
Yu, Tsu-wei
;
Tung, Feng-cheng
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
2
,
pp. 111-130
Persistent link: https://www.econbiz.de/10009728571
Saved in:
5
Service recovery's impact on customers next-in-line
Van Vaerenbergh, Yves
;
Vermeir, Iris
;
Larivière, Bart
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
6
,
pp. 495-512
Persistent link: https://www.econbiz.de/10010202243
Saved in:
6
Is masimum customer servie always a good thing? : customer satisfaction in response to over-attentive service
Ku, Hsuan-hsuan
;
Kuo, Chien-chih
;
Chen, Martin
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
5
,
pp. 437-452
Persistent link: https://www.econbiz.de/10009792529
Saved in:
7
Implementing CRM in nursing homes : the effects of resident satisfaction
Wang, Mai-ling
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
5
,
pp. 388-409
Persistent link: https://www.econbiz.de/10009792542
Saved in:
8
Effects of customer expertise on spillovers between products and services : an exploratory study on mobile communications
Yi, Ding
;
Chai, Kai-hin
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
1
,
pp. 75-97
Persistent link: https://www.econbiz.de/10009500694
Saved in:
9
All for one but does one strategy work for all? : building consumer loyalty in multi-channel distribution
Hsieh, Yi-ching
;
Roan, Jinshyang
;
Pant, Anurag
;
Hsieh, …
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
3
,
pp. 310-335
Persistent link: https://www.econbiz.de/10009562200
Saved in:
10
Service excellence models : a critical discussion and comparison
Gouthier, Matthias
;
Giese, Andreas
;
Bartl, Christopher
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
5
,
pp. 447-464
Persistent link: https://www.econbiz.de/10009681575
Saved in:
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