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~isPartOf:"Manufacturing & service operations management : M & SOM"
~subject:"Warteschlangentheorie"
~subject:"Workforce"
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Search: subject:"Call Center"
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Warteschlangentheorie
Workforce
Call centre
18
Callcenter
18
Queueing theory
8
Theorie
6
Theory
6
Beziehungsmarketing
5
Relationship marketing
5
Crew scheduling
4
Personaleinsatzplanung
4
Stochastic process
4
Stochastischer Prozess
4
service operations
4
Customer satisfaction
3
Customer service
3
Dienstleistungsqualität
3
Kundenservice
3
Kundenzufriedenheit
3
Service quality
3
Tourenplanung
3
Vehicle routing problem
3
call centers
3
Consumer behaviour
2
Konsumentenverhalten
2
Outsourcing
2
Scheduling problem
2
Scheduling-Verfahren
2
call center management
2
customer service
2
queueing theory
2
stochastic methods
2
Advertising
1
Capacity planning
1
Capacity utilization
1
Customer value
1
Dienstleistungsmanagement
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English
8
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Afèche, Philipp
1
Araghi, Mojtaba
1
Baron, Opher
1
Bassamboo, Achal
1
Byers, Reynold E.
1
Chan, Wyean
1
Gans, Noah
1
Ibrahim, Rouba
1
Koole, Ger M.
1
L'Ecuyer, Pierre
1
Mehrotra, Vijay
1
Randhawa, Ramandeep
1
Ross, Kevin L.
1
Ryder, Geoff
1
So, Kut C.
1
Ward, Amy R.
1
Whitt, Ward
1
Wu, Chenguang Allen
1
Zhan, Dongyuan
1
Zhou, Yong-Pin
1
Zhou, Yong-pin
1
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Manufacturing & service operations management : M & SOM
Management science : journal of the Institute for Operations Research and the Management Sciences
10
OR spectrum : quantitative approaches in management
6
European journal of operational research : EJOR
4
Operations research
4
Industrial relations journal
3
International journal of production economics
3
Production and operations management : an international journal of the Production and Operations Management Society
3
Computers & operations research : and their applications to problems of world concern ; an international journal
2
Diskussionsbeitrag
2
Diskussionspapiere der Wirtschaftswissenschaftlichen Fakultät / Wirtschaftswissenschaftliche Fakultät, Universität Hannover : Hannover economic papers (HEP)
2
Internationale Wirtschaftspartner
2
Journal of vocational behavior
2
Managing service quality : MSQ ; an international journal
2
Mathematics of operations research
2
Omega : the international journal of management science
2
Working papers / Financial Institutions Center
2
Advances in business and management forecasting
1
Advances in services innovations
1
American economic journal : a journal of the American Economic Association
1
Analytical and stochastic modelling techniques
1
Arbeiten für wenig Geld : Niedriglohnbeschäftigung in Deutschland
1
Berichte aus der Betriebswirtschaft
1
British journal of industrial relations : BJIR ; an international journal of employment relations
1
Building intuition : insights from basic operations management models and principles
1
Business process management journal
1
CESifo Working Paper Series
1
CESifo working papers
1
Discussion paper / Centre for Economic Policy Research
1
Discussion paper series / IZA
1
Employee voice at work
1
Examining job satisfaction : causes, outcomes, and comparative differences
1
Gabler
1
Global journal of business management : GJBM
1
Human relations
1
IWH-Diskussionspapiere
1
IWI-Diskussionsbeiträge / Institut für Wirtschaftsinformatik, Universität Hannover
1
Information systems research : ISR
1
International employment relations review
1
International journal of Indian culture and business management
1
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ECONIS (ZBW)
8
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date (oldest first)
1
Optimally scheduling heterogeneous impatient customers
Bassamboo, Achal
;
Randhawa, Ramandeep
;
Wu, Chenguang Allen
- In:
Manufacturing & service operations management : M & SOM
25
(
2023
)
3
,
pp. 1066-1080
Persistent link: https://www.econbiz.de/10014302836
Saved in:
2
Customer acquisition, retention, and service access quality : optimal advertising, capacity level, and capacity allocation
Afèche, Philipp
;
Araghi, Mojtaba
;
Baron, Opher
- In:
Manufacturing & service operations management : M & SOM
19
(
2017
)
4
,
pp. 674-691
Persistent link: https://www.econbiz.de/10011770629
Saved in:
3
Threshold routing to trade off waiting and call resolution in call centers
Zhan, Dongyuan
;
Ward, Amy R.
- In:
Manufacturing & service operations management : M & SOM
16
(
2014
)
2
,
pp. 220-237
Persistent link: https://www.econbiz.de/10010367159
Saved in:
4
Dynamic
call
center
routing policies using call waiting and agent idle times
Chan, Wyean
;
Koole, Ger M.
;
L'Ecuyer, Pierre
- In:
Manufacturing & service operations management : M & SOM
16
(
2014
)
4
,
pp. 544-560
Persistent link: https://www.econbiz.de/10010526446
Saved in:
5
Routing to manage resolution and waiting time in call centers with heterogeneous servers
Mehrotra, Vijay
;
Ross, Kevin L.
;
Ryder, Geoff
;
Zhou, …
- In:
Manufacturing & service operations management : M & SOM
14
(
2012
)
1
,
pp. 66-81
Persistent link: https://www.econbiz.de/10009512330
Saved in:
6
Real-time delay estimation based on delay history
Ibrahim, Rouba
;
Whitt, Ward
- In:
Manufacturing & service operations management : M & SOM
11
(
2009
)
3
,
pp. 397-415
Persistent link: https://www.econbiz.de/10003882854
Saved in:
7
A mathematical model for evaluating cross-sales policies in telephone service centers
Byers, Reynold E.
;
So, Kut C.
- In:
Manufacturing & service operations management : M & SOM
9
(
2007
)
1
,
pp. 1-8
Persistent link: https://www.econbiz.de/10003438311
Saved in:
8
Call-routing schemes for
call-center
outsourcing
Gans, Noah
;
Zhou, Yong-Pin
- In:
Manufacturing & service operations management : M & SOM
9
(
2007
)
1
,
pp. 33-50
Persistent link: https://www.econbiz.de/10003438317
Saved in:
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