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~isPartOf:"Operations research"
~subject:"Germany"
~subject:"Warteschlangentheorie"
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Warteschlangentheorie
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Soh, Seung Bum
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Refined models for efficiency-driven queues with applications to delay announcements and staffing
Huang, Junfei
;
Mandelbaum, Avishai
;
Zhang, Hanqin
; …
- In:
Operations research
65
(
2017
)
5
,
pp. 1380-1397
Persistent link: https://www.econbiz.de/10011757559
Saved in:
2
Call center staffing : service-level constraints and index priorities
Soh, Seung Bum
;
Gurvich, Itai
- In:
Operations research
65
(
2017
)
2
,
pp. 537-555
Persistent link: https://www.econbiz.de/10011673193
Saved in:
3
Routing and staffing in customer service chat systems with impatient customers
Tezcan, Tolga
;
Zhang, Jiheng
- In:
Operations research
62
(
2014
)
4
,
pp. 943-956
Persistent link: https://www.econbiz.de/10010403097
Saved in:
4
Staffing call centers with impatient customers : refinements to many-server asymptotics
Zhang, Bo
;
Leeuwaarden, Johan S. H. van
;
Zwart, Bert
- In:
Operations research
60
(
2012
)
2
,
pp. 461-474
Persistent link: https://www.econbiz.de/10009554757
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