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~isPartOf:"Paper film foil converter : a production and management magazine"
~isPartOf:"Personal : Zeitschrift für Human Resource Management"
~isPartOf:"Tourism management : research, policies, practice"
~subject:"Service quality"
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Service quality
Tourism
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Holiday behaviour
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Tourism marketing
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Paper film foil converter : a production and management magazine
Personal : Zeitschrift für Human Resource Management
Tourism management : research, policies, practice
International journal of hospitality management
403
Journal of retailing and consumer services
243
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
International journal of contemporary hospitality management
162
Journal of business research : JBR
162
The journal of services marketing
149
The service industries journal
145
Journal of air transport management
136
Journal of hospitality marketing & management
136
International journal of quality & reliability management
113
International journal of productivity and quality management : IJPQM
104
International journal of services and operations management
102
Health care management review : HCM review
101
Cogent business & management
100
The TQM journal : the international review of organizational improvement
95
Journal of service management
94
Total quality management & business excellence
90
Quality management journal : QMJ
89
Services marketing quarterly
79
International journal of services, economics and management
75
Journal of service research : JSR
73
Service business
70
International journal of quality and service sciences
68
Management science : journal of the Institute for Operations Research and the Management Sciences
62
Journal of travel and tourism marketing
59
Industrial marketing management : the international journal for industrial and high-tech firms
57
Auditing : a journal of practice & theory
56
Journal of health organization and management
55
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
48
Managing service quality : MSQ ; an international journal
45
Asia Pacific journal of marketing and logistics
41
International journal of services and operations management : IJSOM
41
Public management review
39
The international journal of bank marketing : IJBM
39
Journal of service research
38
Journal of the Academy of Marketing Science
38
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
36
Journal of strategic marketing
36
SpringerLink / Bücher
35
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ECONIS (ZBW)
117
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1
Online public response to a service failure incident : implications for crisis communications
Su, Lijuan
;
Stepchenkova, Svetlana
;
Kirilenko, Andrei
- In:
Tourism management : research, policies, practice
73
(
2019
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012004627
Saved in:
2
Improving frontline service employees' innovative behavior using conflict
management
in the hospitality industry : the mediating role of engagement
Jung, Hyo Sun
;
Yoon, Hye Hyun
- In:
Tourism management : research, policies, practice
69
(
2018
),
pp. 498-507
Persistent link: https://www.econbiz.de/10011903598
Saved in:
3
Does service type influence satisfaction? : a case study of Edinburgh Castle
Beattie, Jane M.
;
Schneider, Ingrid E.
- In:
Tourism management : research, policies, practice
67
(
2018
),
pp. 89-97
Persistent link: https://www.econbiz.de/10011841842
Saved in:
4
The effect of destination employee service quality on tourist environmentally responsible behavior : A moderated mediation model incorporating environmental commitment, destination...
He, Xuehuan
;
Cheng, Jin
;
Swanson, Scott R.
;
Su, LuJun
; …
- In:
Tourism management : research, policies, practice
90
(
2022
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013326534
Saved in:
5
Asymmetric effects of extreme-moderate online reviews in the language-satisfaction relationship
Nicolau, Juan Luis
;
Carlos Villamarín, Pablo de
; …
- In:
Tourism management : research, policies, practice
91
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013271638
Saved in:
6
How and when servant leadership promotes service innovation : a moderated mediation model
Li, Fengyu
;
Liu, Bing
;
Lin, Weipeng
;
Wei, Xin
;
Xu, Zikun
- In:
Tourism management : research, policies, practice
86
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012595661
Saved in:
7
How do customers navigate perceived inappropriateness of collective emotion in group service recovery? : an application of cognitive dissonance theory
Xu, Xing'an
;
Liu, Juan
;
Cai, Ruiying
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366129
Saved in:
8
How do destination negative events trigger tourists' perceived betrayal and boycott? : the moderating role of relationship quality
Su, LuJun
;
Jia, Bocong
;
Huang, Yinghua
- In:
Tourism management : research, policies, practice
92
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013326665
Saved in:
9
Effects of customer incivility on frontline employees and the moderating role of supervisor leadership style
Boukis, Achilleas
;
Koritos, Christos
;
Daunt, Kate L.
; …
- In:
Tourism management : research, policies, practice
77
(
2020
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012151947
Saved in:
10
An online reviews-driven method for the prioritization of improvements in hotel services
Zhang, Chenxi
;
Xu, Zeshui
;
Gou, Xunjie
;
Chen, Shuixia
- In:
Tourism management : research, policies, practice
87
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012648426
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