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~isPartOf:"Production and operations management : an international journal of the Production and Operations Management Society"
~source:"econis"
~subject:"Dienstleistungsqualität"
~subject:"Patients"
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Dienstleistungsqualität
Patients
Gesundheitswesen
27
Health care system
27
Gesundheitsversorgung
24
Health care
24
Hospital
19
Krankenhaus
19
Service quality
9
Scheduling problem
8
Scheduling-Verfahren
8
Patienten
7
appointment scheduling
7
Gesundheitspolitik
6
Health policy
6
healthcare
6
Simulation
5
health care
5
Queueing theory
4
Warteschlangentheorie
4
simulation
4
Lieferkette
3
Quality management
3
Qualitätsmanagement
3
Supply chain
3
Theorie
3
Theory
3
healthcare operations
3
service operations
3
Arzneimittel
2
Business process management
2
Capacity planning
2
Developing countries
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Entwicklungsländer
2
Kapazitätsplanung
2
Nonprofit organization
2
Nonprofit-Organisation
2
Pharmaceuticals
2
Prozessmanagement
2
health care management
2
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Article
11
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11
Aufsatz in Zeitschrift
11
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English
11
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Liu, Nan
2
Salzarulo, Peter A.
2
Aflaki, Sam
1
Andritsos, Dimitrios A.
1
Bretthauer, Kurt M.
1
Chen, Rachel R.
1
Côté, Murray J.
1
Froehle, Craig M.
1
Kc, Diwas Singh
1
LaGanga, Linda R.
1
Lawrence, Stephen R.
1
Mahar, Stephen
1
Modi, Sachin
1
Osadchiy, Nikolay
1
Ren, Zhong Justin
1
Robinson, Lawrence W.
1
Schultz, Kenneth L.
1
Singer, Sara J.
1
Theokary, Carol
1
Tucker, Anita L.
1
White, Denise L.
1
Ziya, Serhan
1
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Production and operations management : an international journal of the Production and Operations Management Society
Journal of health organization and management
35
Health care management review : HCM review
27
Working paper / National Bureau of Economic Research, Inc.
26
NBER working paper series
25
NBER Working Paper
24
The TQM journal : the international review of organizational improvement
22
European journal of operational research : EJOR
20
The European journal of health economics : HEPAC ; health economics in prevention and care
18
Journal of health economics
16
Management science : journal of the Institute for Operations Research and the Management Sciences
15
Quality management journal : QMJ
14
Health marketing quarterly
13
Journal of service management
13
Health economics
12
International journal of productivity and quality management : IJPQM
12
Technological forecasting & social change : an international journal
12
The service industries journal
12
CHE research paper
11
Health care management science
11
International journal of production research
11
Journal of business research : JBR
11
Production and operations management : the flagship research journal of the Production and Operations Management Society
11
Total quality management & business excellence
11
International journal of hospitality management
10
International journal of pharmaceutical and healthcare marketing : IJPHM
10
Manufacturing & service operations management : M & SOM
10
International journal of services and operations management
9
Socio-economic planning sciences : the international journal of public sector decision-making
9
SpringerLink / Bücher
9
Discussion paper / Centre for Economic Policy Research
8
International journal of consumer studies
8
International journal of quality & reliability management
8
Journal of the Operational Research Society
8
Public management review
8
Service business
8
The Milbank quarterly
8
The journal of services marketing
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
World Bank E-Library Archive
8
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Are patients patient? : the role of time to appointment in patient flow
Osadchiy, Nikolay
;
Kc, Diwas Singh
- In:
Production and operations management : an international …
26
(
2017
)
3
,
pp. 469-490
Persistent link: https://www.econbiz.de/10011673556
Saved in:
2
Optimal choice for appointment scheduling window under patient no-show behavior
Liu, Nan
- In:
Production and operations management : an international …
25
(
2016
)
1
,
pp. 128-142
Persistent link: https://www.econbiz.de/10011437197
Saved in:
3
Beyond patient classification : using individual patient characteristics in appointment scheduling
Salzarulo, Peter A.
;
Mahar, Stephen
;
Modi, Sachin
- In:
Production and operations management : an international …
25
(
2016
)
6
,
pp. 1056-1072
Persistent link: https://www.econbiz.de/10011507726
Saved in:
4
Competition and the operational performance of hospitals : the role of hospital objectives
Andritsos, Dimitrios A.
;
Aflaki, Sam
- In:
Production and operations management : an international …
24
(
2015
)
11
,
pp. 1812-1832
Persistent link: https://www.econbiz.de/10011411927
Saved in:
5
The effectiveness of management-by-walking-around : a randomized field study
Tucker, Anita L.
;
Singer, Sara J.
- In:
Production and operations management : an international …
24
(
2015
)
2
,
pp. 253-271
Persistent link: https://www.econbiz.de/10010528689
Saved in:
6
Sequencing and scheduling appointments with potential call-in patients
Chen, Rachel R.
;
Robinson, Lawrence W.
- In:
Production and operations management : an international …
23
(
2014
)
9
,
pp. 1522-1538
Persistent link: https://www.econbiz.de/10010485199
Saved in:
7
Interruption and forgetting in knowledge-intensive service environments
Froehle, Craig M.
;
White, Denise L.
- In:
Production and operations management : an international …
23
(
2014
)
4
,
pp. 704-722
Persistent link: https://www.econbiz.de/10010364025
Saved in:
8
Panel size and overbooking decisions for appointment-based services under patient no-shows
Liu, Nan
;
Ziya, Serhan
- In:
Production and operations management : an international …
23
(
2014
)
12
,
pp. 2209-2223
Persistent link: https://www.econbiz.de/10010479060
Saved in:
9
Appointment overbooking in health care clinics to improve patient service and clinic performance
LaGanga, Linda R.
;
Lawrence, Stephen R.
- In:
Production and operations management : an international …
21
(
2012
)
5
,
pp. 874-888
Persistent link: https://www.econbiz.de/10009667712
Saved in:
10
An empirical study of the relations between hospital volume, teaching status, and service quality
Theokary, Carol
;
Ren, Zhong Justin
- In:
Production and operations management : an international …
20
(
2011
)
3
,
pp. 303-318
Persistent link: https://www.econbiz.de/10009160903
Saved in:
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