//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Quality management journal : QMJ"
~language:"eng"
~subject:"Gastronomie"
~subject:"Messung"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Dienstleistungsqualität"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Gastronomie
Messung
Dienstleistungsqualität
92
Service quality
92
Quality management
47
Qualitätsmanagement
47
Customer satisfaction
36
Kundenzufriedenheit
36
Hospital
34
Krankenhaus
34
Gesundheitsversorgung
21
Health care
21
Consumer behaviour
18
Konsumentenverhalten
18
service quality
18
USA
17
United States
17
Gesundheitswesen
15
Health care system
15
Patienten
14
Patients
14
Product quality
13
Produktqualität
13
Beziehungsmarketing
10
Relationship marketing
10
healthcare
9
Fast-food industry
6
Measurement
6
Restaurant industry
6
Schnellgastronomie
6
Structural equation model
6
Strukturgleichungsmodell
6
customer satisfaction
6
patient satisfaction
5
quality management
5
Air transport
4
Airline
4
Bank
4
Corporate culture
4
Fluggesellschaft
4
more ...
less ...
Online availability
All
Undetermined
7
Type of publication
All
Article
12
Type of publication (narrower categories)
All
Article in journal
12
Aufsatz in Zeitschrift
12
Case study
1
Fallstudie
1
Language
All
English
Author
All
Prybutok, Victor R.
4
Ababneh, Khaldoun I.
2
AlNajem, Mohamad N.
2
Harun, Ahasan
2
Ponnaiyan, Subramaniam
2
Prybutok, Gayle
2
Prybutok, Victor
2
Bitner, Matthew
1
Blankson, Charles
1
Boakye, Kwabena G.
1
Choi, Yunsik
1
Deepa, M. V.
1
ElMelegy, Ahmed R.
1
Ferrand, Yann B.
1
Fless, Kristin
1
Fredendall, Lawrence D.
1
Gray, Edward H.
1
Gray, Irwin
1
Jayaraman, K.
1
Kappelman, Leon A.
1
Kukanja, Marko
1
Kwon, Junhyuk
1
Landrum, Hollis
1
Pirrallo, Ronald G.
1
Planinc, Tanja
1
Rezai, Fariborz
1
Rokonuzzaman, Md.
1
Siemens, Jennifer
1
Weathers, Danny
1
Yodice, Paul C.
1
Zhang, Xiaoni
1
more ...
less ...
Published in...
All
Quality management journal : QMJ
International journal of hospitality management
111
International journal of contemporary hospitality management
36
Journal of hospitality marketing & management
34
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
26
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
21
Journal of retailing and consumer services
18
Journal of business research : JBR
15
Journal of hospitality and tourism insights
12
The service industries journal
12
Total quality management & business excellence
12
International journal of productivity and quality management : IJPQM
11
International journal of services and operations management
11
Journal of travel and tourism marketing
11
Tourism management : research, policies, practice
10
The TQM journal : the international review of organizational improvement
9
Services marketing quarterly
8
The Cornell hospitality quarterly
8
The journal of services marketing
8
International journal of services, economics and management
7
Managing service quality : MSQ ; an international journal
7
International journal of quality & reliability management
6
Journal of service management
6
Service business
6
Economics of education review
5
International journal of business and globalisation : IJBG
5
International journal of quality and service sciences
5
Journal of air transport management
5
Asia Pacific journal of marketing and logistics
4
Cogent business & management
4
Cornell hospitality quarterly : CQ
4
International journal of business excellence
4
International journal of business information systems : IJBIS
4
Journal of Tourism, Heritage & Services Marketing : JTHSM
4
Management science : journal of the Institute for Operations Research and the Management Sciences
4
Marketing intelligence & planning
4
NBER Working Paper
4
Tourism management perspectives : TMP
4
Working paper / National Bureau of Economic Research, Inc.
4
Applied economics letters
3
more ...
less ...
Source
All
ECONIS (ZBW)
12
Showing
1
-
10
of
12
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Determinants of customer satisfaction and behavioral intentions in fast-food restaurants among undergraduate students during the COVID-19 pandemic
Ababneh, Khaldoun I.
;
Ponnaiyan, Subramaniam
;
ElMelegy, …
- In:
Quality management journal : QMJ
29
(
2022
)
2
,
pp. 104-124
Persistent link: https://www.econbiz.de/10013271131
Saved in:
2
Determinants of fast-food restaurant service quality in the United Arab Emirates
Ponnaiyan, Subramaniam
;
Ababneh, Khaldoun I.
;
Prybutok, …
- In:
Quality management journal : QMJ
28
(
2021
)
2
,
pp. 86-97
Persistent link: https://www.econbiz.de/10012500781
Saved in:
3
Toward cost-effective service excellence : exploring the relationship between managers' perceptions of quality and the operational efficiency and profitability of restaurants
Kukanja, Marko
;
Planinc, Tanja
- In:
Quality management journal : QMJ
27
(
2020
)
2
,
pp. 95-105
Persistent link: https://www.econbiz.de/10012309607
Saved in:
4
Influencing perception of justice to leverage behavioral outcome : a perspective from restaurant service failure setting
Harun, Ahasan
;
Prybutok, Gayle
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
25
(
2018
)
3
,
pp. 112-128
Persistent link: https://www.econbiz.de/10012309493
Saved in:
5
Factors influencing customer choice in selection of banks in Kuwait
AlNajem, Mohamad N.
- In:
Quality management journal : QMJ
25
(
2018
)
3
,
pp. 142-153
Persistent link: https://www.econbiz.de/10012309496
Saved in:
6
Influencing perception of justice to leverage behavioral outcome : a perspective from restaurant service failure setting
Harun, Ahasan
;
Rokonuzzaman, Md.
;
Prybutok, Gayle
; …
- In:
Quality management journal : QMJ
25
(
2018
)
3
,
pp. 112-128
Persistent link: https://www.econbiz.de/10011976334
Saved in:
7
Factors influencing customer choice in selection of banks in Kuwait
AlNajem, Mohamad N.
- In:
Quality management journal : QMJ
25
(
2018
)
3
,
pp. 142-153
Persistent link: https://www.econbiz.de/10011976337
Saved in:
8
Scale measurements for airline service quality to secure passenger confidence in air travel
Deepa, M. V.
;
Jayaraman, K.
- In:
Quality management journal : QMJ
24
(
2017
)
3
,
pp. 31-50
Persistent link: https://www.econbiz.de/10011721855
Saved in:
9
Patient satisfaction with healthcare services : a critical review
Ferrand, Yann B.
;
Siemens, Jennifer
;
Weathers, Danny
; …
- In:
Quality management journal : QMJ
23
(
2016
)
4
,
pp. 6-22
Persistent link: https://www.econbiz.de/10011603770
Saved in:
10
The attraction of the sizzle : a service investment model
Boakye, Kwabena G.
;
Kwon, Junhyuk
;
Blankson, Charles
; …
- In:
Quality management journal : QMJ
19
(
2012
)
4
,
pp. 24-38
Persistent link: https://www.econbiz.de/10009659102
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->