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~isPartOf:"Quality management journal : QMJ"
~person:"Cudney, Elizabeth A."
~person:"Gowen, Charles, III."
~person:"Kaynak, Hale"
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Search: "Dienstleistungsqualität"
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Dienstleistungsqualität
11
Service quality
11
Quality management
8
Qualitätsmanagement
8
Hospital
7
Krankenhaus
7
USA
5
United States
5
Gesundheitsversorgung
4
Health care
4
healthcare
4
Beziehungsmarketing
3
Corporate culture
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Relationship marketing
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Unternehmenskultur
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Customer satisfaction
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Facebook ratings
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Gesundheitswesen
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Knowledge management
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Patienten
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Six Sigma
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customer focus
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extent of servitization
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organizational culture
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patient care quality
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patient safety
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promoter scores
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quality management practices
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Cudney, Elizabeth A.
Gowen, Charles, III.
Kaynak, Hale
Prybutok, Victor R.
16
McFadden, Kathleen L.
7
Blankson, Charles
5
Harun, Ahasan
5
Prybutok, Victor
5
Boakye, Kwabena G.
4
Chakraborty, Subhajit
4
Lee, Jung Young
4
Prybutok, Gayle
4
Qin, Hong
4
AlNajem, Mohamad N.
3
Davis, Mark
3
Fredendall, Lawrence D.
3
Johnson, Dana M.
3
Ponnaiyan, Subramaniam
3
Russell, Roberta S.
3
Zhang, Xiaoni
3
Ababneh, Khaldoun I.
2
Alkhatib, Saleh
2
Bernardo, Vitor Zanetti
2
Choi, Yunsik
2
ElMelegy, Ahmed R.
2
Erkul, Muratcan
2
Ferrand, Yann B.
2
Fredendall, Lawrence
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Gardner, John W.
2
Gerolamo, Mateus Cecílio
2
Honda, Ana Carolina
2
Linderman, Kevin W.
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Migdadi, Yazan K. A.
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Migdadi, Yazan Khalid Abed-Allah
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Nottingham, Quinton J.
2
Peak, Daniel A.
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Pirrallo, Ronald G.
2
Rajendran, Chandrasekharan
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Taaffe, Kevin
2
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Quality management journal : QMJ
Total quality management & business excellence
5
Health care management review : HCM review
2
International journal of production economics
2
International journal of quality & reliability management
1
International journal of services and standards
1
International journal of six sigma and competitive advantage : IJSSCA
1
Research in the decision sciences for global business : best papers from the 2013 annual conference
1
The TQM journal : the international review of organizational improvement
1
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ECONIS (ZBW)
11
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1
The strategic value of servitization : a quality management perspective
Erkul, Muratcan
;
Chakraborty, Subhajit
;
Kaynak, Hale
- In:
Quality management journal : QMJ
28
(
2021
)
4
,
pp. 176-189
Persistent link: https://www.econbiz.de/10012650359
Saved in:
2
The strategic value of servitization : a quality management perspective
Erkul, Muratcan
;
Chakraborty, Subhajit
;
Kaynak, Hale
- In:
Quality management journal : QMJ
28
(
2021
)
4
,
pp. 176-189
Persistent link: https://www.econbiz.de/10012650360
Saved in:
3
Towards a triadic quality measurement framework for U.S. healthcare
Chakraborty, Subhajit
;
Kaynak, Hale
- In:
Quality management journal : QMJ
25
(
2018
)
1
,
pp. 46-63
Persistent link: https://www.econbiz.de/10012309048
Saved in:
4
An empirical study of U.S. hospital quality : readmission rates, organizational culture, patient satisfaction, and Facebook ratings
Lee, Jung Young
;
Gowen, Charles, III.
;
McFadden, Kathleen L.
- In:
Quality management journal : QMJ
25
(
2018
)
4
,
pp. 158-170
Persistent link: https://www.econbiz.de/10012309501
Saved in:
5
Towards a triadic quality measurement framework for U.S. healthcare
Chakraborty, Subhajit
;
Kaynak, Hale
- In:
Quality management journal : QMJ
25
(
2018
)
1
,
pp. 46-63
Persistent link: https://www.econbiz.de/10011976317
Saved in:
6
An empirical study of U.S. hospital quality : readmission rates, organizational culture, patient satisfaction, and Facebook ratings
Lee, Jung Young
;
Gowen, Charles, III.
;
McFadden, Kathleen L.
- In:
Quality management journal : QMJ
25
(
2018
)
4
,
pp. 158-170
Persistent link: https://www.econbiz.de/10011976340
Saved in:
7
Factors in the path from lean to patient safety : Six Sigma, goal specificity and responsiveness capability
McFadden, Kathleen L.
;
Lee, Jung Young
;
Gowen, Charles, III.
- In:
Quality management journal : QMJ
22
(
2015
)
4
,
pp. 37-53
Persistent link: https://www.econbiz.de/10011384436
Saved in:
8
Linking quality improvement practices to knowledge management capabilities
McFadden, Kathleen L.
;
Lee, Jung Young
;
Gowen, Charles, III.
- In:
Quality management journal : QMJ
21
(
2014
)
1
,
pp. 42-58
Persistent link: https://www.econbiz.de/10010244640
Saved in:
9
Comparative analysis of quality function deployment methodologies : a case study analysis
Singh, Rahul K.
;
Elrod, Cassandra C.
;
Cudney, Elizabeth A.
- In:
Quality management journal : QMJ
19
(
2012
)
1
,
pp. 7-23
Persistent link: https://www.econbiz.de/10009500658
Saved in:
10
QFD application in the hospitality industry : a hotel case study
Paryani, Kioumars
;
Masoudi, Ali
;
Cudney, Elizabeth A.
- In:
Quality management journal : QMJ
17
(
2010
)
1
,
pp. 7-28
Persistent link: https://www.econbiz.de/10003962108
Saved in:
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