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~isPartOf:"Quality management journal : QMJ"
~person:"Gowen, Charles, III."
~person:"McFadden, Kathleen L."
~person:"Nottingham, Quinton J."
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Dienstleistungsqualität
9
Service quality
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Gowen, Charles, III.
McFadden, Kathleen L.
Nottingham, Quinton J.
Prybutok, Victor R.
16
Blankson, Charles
5
Harun, Ahasan
5
Prybutok, Victor
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Boakye, Kwabena G.
4
Chakraborty, Subhajit
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Kaynak, Hale
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Lee, Jung Young
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Prybutok, Gayle
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Qin, Hong
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AlNajem, Mohamad N.
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Davis, Mark
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Fredendall, Lawrence D.
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Russell, Roberta S.
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Zhang, Xiaoni
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Alkhatib, Saleh
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Bernardo, Vitor Zanetti
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Erkul, Muratcan
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Quality management journal : QMJ
Health care management review : HCM review
2
Journal of operations management
2
International journal of production economics
1
Journal of service management
1
Research in the decision sciences for global business : best papers from the 2013 annual conference
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ECONIS (ZBW)
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1
Managing quality crossroads in healthcare : an integrative supply chain perspective
Gardner, John W.
;
Linderman, Kevin W.
;
McFadden, Kathleen L.
- In:
Quality management journal : QMJ
25
(
2018
)
1
,
pp. 2-17
Persistent link: https://www.econbiz.de/10012309031
Saved in:
2
The effect of waiting time on patient perceptions of care quality
Nottingham, Quinton J.
;
Johnson, Dana M.
;
Russell, …
- In:
Quality management journal : QMJ
25
(
2018
)
1
,
pp. 32-45
Persistent link: https://www.econbiz.de/10012309045
Saved in:
3
An empirical study of U.S. hospital quality : readmission rates, organizational culture, patient satisfaction, and Facebook ratings
Lee, Jung Young
;
Gowen, Charles, III.
;
McFadden, Kathleen L.
- In:
Quality management journal : QMJ
25
(
2018
)
4
,
pp. 158-170
Persistent link: https://www.econbiz.de/10012309501
Saved in:
4
Managing quality crossroads in healthcare : an integrative supply chain perspective
Gardner, John W.
;
Linderman, Kevin W.
;
McFadden, Kathleen L.
- In:
Quality management journal : QMJ
25
(
2018
)
1
,
pp. 2-17
Persistent link: https://www.econbiz.de/10011976301
Saved in:
5
The effect of waiting time on patient perceptions of care quality
Nottingham, Quinton J.
;
Johnson, Dana M.
;
Russell, …
- In:
Quality management journal : QMJ
25
(
2018
)
1
,
pp. 32-45
Persistent link: https://www.econbiz.de/10011976310
Saved in:
6
An empirical study of U.S. hospital quality : readmission rates, organizational culture, patient satisfaction, and Facebook ratings
Lee, Jung Young
;
Gowen, Charles, III.
;
McFadden, Kathleen L.
- In:
Quality management journal : QMJ
25
(
2018
)
4
,
pp. 158-170
Persistent link: https://www.econbiz.de/10011976340
Saved in:
7
Factors in the path from lean to patient safety : Six Sigma, goal specificity and responsiveness capability
McFadden, Kathleen L.
;
Lee, Jung Young
;
Gowen, Charles, III.
- In:
Quality management journal : QMJ
22
(
2015
)
4
,
pp. 37-53
Persistent link: https://www.econbiz.de/10011384436
Saved in:
8
Linking quality improvement practices to knowledge management capabilities
McFadden, Kathleen L.
;
Lee, Jung Young
;
Gowen, Charles, III.
- In:
Quality management journal : QMJ
21
(
2014
)
1
,
pp. 42-58
Persistent link: https://www.econbiz.de/10010244640
Saved in:
9
Organizational culture, knowledge management, and patient safety in U.S. hospitals
Stock, Gregory N.
;
McFadden, Kathleen L.
;
Gowen, …
- In:
Quality management journal : QMJ
17
(
2010
)
2
,
pp. 7-26
Persistent link: https://www.econbiz.de/10009518573
Saved in:
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