//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Quality management journal : QMJ"
~subject:"Gastronomie"
~subject:"Gesundheitswesen"
~subject:"quality management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Dienstleistungsqualität"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Gastronomie
Gesundheitswesen
quality management
Dienstleistungsqualität
92
Service quality
92
Quality management
47
Qualitätsmanagement
47
Customer satisfaction
36
Kundenzufriedenheit
36
Hospital
34
Krankenhaus
34
Gesundheitsversorgung
21
Health care
21
Consumer behaviour
18
Konsumentenverhalten
18
service quality
18
USA
17
United States
17
Health care system
15
Patienten
14
Patients
14
Product quality
13
Produktqualität
13
Beziehungsmarketing
10
Relationship marketing
10
healthcare
9
Fast-food industry
6
Measurement
6
Messung
6
Restaurant industry
6
Schnellgastronomie
6
Structural equation model
6
Strukturgleichungsmodell
6
customer satisfaction
6
patient satisfaction
5
Air transport
4
Airline
4
Bank
4
Corporate culture
4
Fluggesellschaft
4
more ...
less ...
Online availability
All
Undetermined
18
Type of publication
All
Article
23
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
24
Aufsatz in Zeitschrift
24
Aufsatzsammlung
1
Language
All
English
24
Author
All
Harun, Ahasan
3
Johnson, Dana M.
3
Prybutok, Victor R.
3
Russell, Roberta S.
3
Ababneh, Khaldoun I.
2
Chakraborty, Subhajit
2
Ferrand, Yann B.
2
Fredendall, Lawrence D.
2
Gardner, John W.
2
Kaynak, Hale
2
Linderman, Kevin W.
2
McFadden, Kathleen L.
2
Nottingham, Quinton J.
2
Pirrallo, Ronald G.
2
Ponnaiyan, Subramaniam
2
Prybutok, Gayle
2
Prybutok, Victor
2
Weathers, Danny
2
Al-Emran, Md
1
Alkhatib, Saleh
1
Aloqaily, Yazan Hani Tayseer
1
Bitner, Matthew
1
Bitner, Matthew D.
1
Blankson, Charles
1
Boakye, Kwabena G.
1
Cheah, Jun-Hwa
1
Choi, Yunsik
1
ElMelegy, Ahmed R.
1
Islam, Shahidul
1
Khanna, Vandana Tandon
1
Kukanja, Marko
1
Kumar, Gopal
1
Kwon, Junhyuk
1
Latham, John R.
1
Mulay, Rahul V.
1
Ojo, Adedapo Oluwaseyi
1
Planinc, Tanja
1
Rokonuzzaman, Md.
1
Schonberger, Richard J.
1
Schulingkamp, Ronald C.
1
more ...
less ...
Published in...
All
Quality management journal : QMJ
International journal of hospitality management
115
Journal of hospitality marketing & management
33
International journal of contemporary hospitality management
32
Journal of health organization and management
29
The TQM journal : the international review of organizational improvement
26
Health care management review : HCM review
24
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
24
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
22
International journal of productivity and quality management : IJPQM
20
Journal of business research : JBR
19
NBER Working Paper
18
NBER working paper series
17
Total quality management & business excellence
17
Journal of health economics
16
Working paper / National Bureau of Economic Research, Inc.
16
Journal of service management
15
The service industries journal
15
Management science : journal of the Institute for Operations Research and the Management Sciences
14
Services marketing quarterly
13
Technological forecasting & social change : an international journal
13
Health marketing quarterly
12
International journal of services and operations management
12
International journal of quality & reliability management
11
Journal of retailing and consumer services
11
Journal of travel and tourism marketing
11
Manufacturing & service operations management : M & SOM
11
Service business
11
CHE research paper
10
Journal of hospitality and tourism insights
10
The journal of services marketing
10
European journal of operational research : EJOR
9
Health economics
9
International journal of quality and service sciences
9
Production and operations management : an international journal of the Production and Operations Management Society
9
Discussion paper / Centre for Economic Policy Research
8
International journal of pharmaceutical and healthcare marketing : IJPHM
8
International journal of production research
8
Production and operations management : the flagship research journal of the Production and Operations Management Society
8
The Cornell hospitality quarterly
8
more ...
less ...
Source
All
ECONIS (ZBW)
24
Showing
1
-
10
of
24
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Private hospitals quality assessment : evidence from Jordan using HEALTHQUAL model
Alkhatib, Saleh
;
Aloqaily, Yazan Hani Tayseer
- In:
Quality management journal : QMJ
31
(
2024
)
1
,
pp. 43-57
Persistent link: https://www.econbiz.de/10014545258
Saved in:
2
Determinants of customer satisfaction and behavioral intentions in fast-food restaurants among undergraduate students during the COVID-19 pandemic
Ababneh, Khaldoun I.
;
Ponnaiyan, Subramaniam
;
ElMelegy, …
- In:
Quality management journal : QMJ
29
(
2022
)
2
,
pp. 104-124
Persistent link: https://www.econbiz.de/10013271131
Saved in:
3
Assessing patient satisfaction with emergency department care delivery using a patient experience framework
Ferrand, Yann B.
;
Fredendall, Lawrence D.
;
Siemens, …
- In:
Quality management journal : QMJ
29
(
2022
)
3
,
pp. 160-182
Persistent link: https://www.econbiz.de/10013410705
Saved in:
4
Understanding quality factors of electronic health service in an emerging economy
Al-Emran, Md
;
Islam, Shahidul
;
Harun, Ahasan
- In:
Quality management journal : QMJ
29
(
2022
)
3
,
pp. 212-231
Persistent link: https://www.econbiz.de/10013410713
Saved in:
5
Determinants of fast-food restaurant service quality in the United Arab Emirates
Ponnaiyan, Subramaniam
;
Ababneh, Khaldoun I.
;
Prybutok, …
- In:
Quality management journal : QMJ
28
(
2021
)
2
,
pp. 86-97
Persistent link: https://www.econbiz.de/10012500781
Saved in:
6
An empirical study on quality improvement in higher education institutions with reference to selected processes
Mulay, Rahul V.
;
Khanna, Vandana Tandon
- In:
Quality management journal : QMJ
28
(
2021
)
1
,
pp. 41-56
Persistent link: https://www.econbiz.de/10012425476
Saved in:
7
Toward cost-effective service excellence : exploring the relationship between managers' perceptions of quality and the operational efficiency and profitability of restaurants
Kukanja, Marko
;
Planinc, Tanja
- In:
Quality management journal : QMJ
27
(
2020
)
2
,
pp. 95-105
Persistent link: https://www.econbiz.de/10012309607
Saved in:
8
The ills of multi-person workplaces - reflecting negatively on quality and employee well-being : a cellular fix
Schonberger, Richard J.
- In:
Quality management journal : QMJ
27
(
2020
)
4
,
pp. 229-240
Persistent link: https://www.econbiz.de/10012309654
Saved in:
9
Measuring the influence of service quality on patient satisfaction in Malaysia
Tan, Christine Nya-Ling
;
Ojo, Adedapo Oluwaseyi
;
Cheah, …
- In:
Quality management journal : QMJ
26
(
2019
)
3
,
pp. 129-143
Persistent link: https://www.econbiz.de/10012309537
Saved in:
10
Healthcare quality management
2018
Persistent link: https://www.econbiz.de/10012309004
Saved in:
1
2
3
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->