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~isPartOf:"Service business"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Service quality"
~subject:"Service-Dominant Logic"
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Service quality
Service-Dominant Logic
Customer value
23
Kundenwert
23
Beziehungsmarketing
13
Relationship marketing
13
Customer satisfaction
10
Dienstleistungsqualität
10
Kundenzufriedenheit
10
Consumer behaviour
9
Konsumentenverhalten
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Betriebliche Wertschöpfung
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Value creation
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Taiwan
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customer value
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Mobilkommunikation
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Product quality
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Başgöze, Pınar
1
Bäckström, Ingela
1
Chen, Ching-fu
1
Cheng, Lee-ting
1
Cheng, Vincent
1
Dahlgaard, Jens Jörn
1
Eriksson, Maria
1
Fang, Wenchang
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1
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Hyun Kyung Kim
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1
Ishizuka, Chikako
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Kishi, Yasuyuki
1
Kuo-Che, Tseng
1
Le Nguyen Hau
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Loh, Wilson
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1
Mocan, Marian
1
Negrea, Romeo
1
Pham Ngoc Thuy
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1
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1
Rhodes, Joan
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Service business
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
International journal of hospitality management
14
Journal of business research : JBR
14
The service industries journal
14
Industrial marketing management : the international journal for industrial and high-tech firms
13
Journal of retailing and consumer services
11
Marketing theory
10
International journal of contemporary hospitality management
9
Journal of service research : JSR
8
Journal of service management
7
Journal of hospitality and tourism insights
6
Journal of service theory and practice : JSTP
6
The journal of services marketing
6
International journal of services and operations management
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of the Academy of Marketing Science
5
The TQM journal : the international review of organizational improvement
5
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
4
Journal of air transport management
4
Journal of marketing management : MM
4
Tourism management : research, policies, practice
4
Cogent business & management
3
International journal of retail & distribution management
3
International journal of services, economics and management
3
Journal of business-to-business marketing
3
Journal of strategic marketing
3
Management decision : MD
3
Marketing : ZFP ; journal of research and management
3
AMS review : official publication of the Academy of Marketing Science
2
Australasian marketing journal
2
Electronic commerce research
2
European Sport management quarterly : ESMQ
2
European business review : EBR ; the official journal of the International Management Centres, Europe
2
European journal of marketing
2
Faculty & research / Insead : working paper series
2
International journal of electronic customer relationship management : IJECRM
2
International journal of productivity and quality management : IJPQM
2
International journal of retail and distribution management
2
Journal of business economics and management
2
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ECONIS (ZBW)
11
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Date (oldest first)
1
Reviving tradition-bound products : a case of value co-creation using rhetorical history
Ishizuka, Chikako
;
Kuo-Che, Tseng
;
Kishi, Yasuyuki
- In:
Service business
16
(
2022
)
4
,
pp. 1015-1033
Persistent link: https://www.econbiz.de/10013459519
Saved in:
2
Measuring customer value in commercial experiences
Eriksson, Maria
;
Bäckström, Ingela
;
Ingelsson, Pernilla
; …
- In:
Total quality management & business excellence : an …
29
(
2018
)
6
,
pp. 618-632
Persistent link: https://www.econbiz.de/10011854111
Saved in:
3
Creating a commercially compelling smart service encounter
Huang, Tseng-Lung
- In:
Service business
12
(
2018
)
2
,
pp. 357-377
Persistent link: https://www.econbiz.de/10011915069
Saved in:
4
The association between perceived value and patient loyalty in public university hospitals in Turkey
Özer, Leyla
;
Başgöze, Pınar
;
Karahan, Ayça
- In:
Total quality management & business excellence : an …
28
(
2017
)
7
,
pp. 782-800
Persistent link: https://www.econbiz.de/10011977041
Saved in:
5
A greenhouse approach for value cultivation
Dahlgaard, Jens Jörn
;
Pugna, Adrian
;
Potra, Sabine
; …
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 836-852
Persistent link: https://www.econbiz.de/10011581108
Saved in:
6
Critical success factors in relationship management for services outsourcing
Rhodes, Joan
;
Lok, Peter
;
Loh, Wilson
;
Cheng, Vincent
- In:
Service business
10
(
2016
)
1
,
pp. 59-86
Persistent link: https://www.econbiz.de/10011722157
Saved in:
7
Customer participation to co-create value in human transformative services : a study of higher education and health care services
Le Nguyen Hau
;
Pham Ngoc Thuy
- In:
Service business
10
(
2016
)
3
,
pp. 603-628
Persistent link: https://www.econbiz.de/10011722401
Saved in:
8
Investigation of the relationship between service values and loyalty behaviors under high commitment
Hur, Won-moo
;
Hyun Kyung Kim
;
Kim, Hanna
- In:
Service business
7
(
2013
)
1
,
pp. 103-119
Persistent link: https://www.econbiz.de/10009728543
Saved in:
9
A study on mobile phone service loyalty in Taiwan
Chen, Ching-fu
;
Cheng, Lee-ting
- In:
Total quality management & business excellence : an …
23
(
2012
)
7
,
pp. 807-819
Persistent link: https://www.econbiz.de/10009625464
Saved in:
10
The impact of electronic-service quality on online shopping behaviour
Tsao, Wen-chin
;
Tseng, Ya-ling
- In:
Total quality management & business excellence : an …
22
(
2011
)
9
,
pp. 1007-1024
Persistent link: https://www.econbiz.de/10009504069
Saved in:
1
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