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~isPartOf:"Service business"
~language:"eng"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Emotion
21
Beziehungsmarketing
9
Consumer behaviour
9
Customer satisfaction
9
Konsumentenverhalten
9
Relationship marketing
9
Dienstleistungsqualität
7
Service quality
7
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Kim, Min-su
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Bigné Alcañiz, J. Enrique
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Cuenca, Antonio
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Song, Bomi
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Service business
International journal of hospitality management
51
Journal of business research : JBR
26
Journal of retailing and consumer services
23
Journal of travel and tourism marketing
20
Journal of hospitality marketing & management
19
The journal of services marketing
19
International journal of contemporary hospitality management
13
Tourism management : research, policies, practice
13
Tourism management perspectives : TMP
13
Psychology & marketing
11
The service industries journal
11
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
10
Journal of service theory and practice : JSTP
8
Services marketing quarterly
8
European journal of marketing : EJM
7
Journal of service research : JSR
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Journal of Asian finance, economics and business : JAFEB
6
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
6
Journal of the Academy of Marketing Science
6
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
5
Journal of air transport management
5
Journal of marketing management : MM
5
Journal of service management
5
Managing service quality : MSQ ; an international journal
5
Nepalese journal of economics : a publication of Uniglobe College
5
Tourism analysis : an interdisciplinary tourism & hospitality journal
5
European journal of marketing
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of quality and service sciences
4
International journal of services and operations management
4
Journal of business ethics : JOBE
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of international trade & commerce
4
Journal of management : JOM
4
Journal of strategic marketing
4
Marketing letters : a journal of research in marketing
4
Tourism review
4
Australasian marketing journal
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ECONIS (ZBW)
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9
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1
Are customer star ratings and sentiments aligned? : a deep learning study of the customer service experience in tourism destinations
Bigné Alcañiz, J. Enrique
;
Ruiz Mafe, Carla
; …
- In:
Service business
17
(
2023
)
1
,
pp. 281-314
Persistent link: https://www.econbiz.de/10014282967
Saved in:
2
Do customers exhibit gratitude after service recovery? : understanding the moderating role of relationship type
Salagrama, Ramakrishna
;
Prashar, Sanjeev
;
Tata, Sai Vijay
- In:
Service business
15
(
2021
)
4
,
pp. 757-779
Persistent link: https://www.econbiz.de/10012794134
Saved in:
3
The path from role clarity to job satisfaction : natural acting and the moderating impact of perceived fairness of compensation in services
Chung, Miri
;
Jang, Young-Hye
;
Edelson, Steven A.
- In:
Service business
15
(
2021
)
1
,
pp. 77-102
Persistent link: https://www.econbiz.de/10012489179
Saved in:
4
How to explain service failure? : impacts of justifications
Chen, WeiWei
;
Lee, Hsiao-Ching
- In:
Service business
12
(
2018
)
2
,
pp. 331-356
Persistent link: https://www.econbiz.de/10011915060
Saved in:
5
Cognitive and affective constituents of the consumption experience in retail service settings : effects on store loyalty
Alan, Alev Kocak
;
Kabadayi, Ebru Tumer
;
Yılmaz, Çengiz
- In:
Service business
10
(
2016
)
4
,
pp. 715-735
Persistent link: https://www.econbiz.de/10011722421
Saved in:
6
Diagnosing service quality using customer reviews : an index approach based on sentiment and gap analyses
Song, Bomi
;
Lee, Changyong
;
Yoon, Byungun
;
Park, Yongtae
- In:
Service business
10
(
2016
)
4
,
pp. 775-798
Persistent link: https://www.econbiz.de/10011722433
Saved in:
7
How do personality interactions affect service quality? : the perspective of processing efficiency theory
Teng, Ching-i
;
Liu, Tzu-wei
- In:
Service business
8
(
2014
)
2
,
pp. 375-397
Persistent link: https://www.econbiz.de/10010351397
Saved in:
8
The effects of emotional intelligence on service recovery and organizational loyalty : a case of flight attendants of South Korean airlines
Lee, Jung-hyun
;
Kim, Min-su
;
Jeon, Aeeun
- In:
Service business
7
(
2013
)
4
,
pp. 665-686
Persistent link: https://www.econbiz.de/10010201131
Saved in:
9
The effect of the servicescape on customers’ behavioral intentions in an international airport service environment
Jeon, Sunran
;
Kim, Min-su
- In:
Service business
6
(
2012
)
3
,
pp. 279-295
Persistent link: https://www.econbiz.de/10009614004
Saved in:
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