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~isPartOf:"Service business"
~subject:"Beziehungsmarketing"
~subject:"customer satisfaction"
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Beziehungsmarketing
customer satisfaction
Dienstleistungsqualität
107
Service quality
107
Customer satisfaction
60
Kundenzufriedenheit
60
Relationship marketing
42
Consumer behaviour
36
Konsumentenverhalten
36
Beschwerdemanagement
18
Complaint management
18
Dienstleistungssektor
15
Service industry
15
Quality management
12
Qualitätsmanagement
12
Customer service
10
Kundenservice
10
Lieferantenmanagement
10
Satisfaction
10
Supplier relationship management
10
Customer integration
9
Kundenintegration
9
Hospital
8
Krankenhaus
8
Einzelhandel
7
Emotion
7
Gesundheitswesen
7
Health care system
7
Retail trade
7
Viral marketing
7
Virales Marketing
7
Customer loyalty
6
Justice
6
Service recovery
6
Services
6
South Korea
6
Südkorea
6
Betriebliche Wertschöpfung
5
Business services
5
Confidence
5
Dienstleistung
5
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Undetermined
41
Free
1
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Article
42
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Article in journal
42
Aufsatz in Zeitschrift
42
Language
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English
42
Author
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Le Nguyen Hau
3
Lee, Donhee
2
Melero-Polo, Iguácel
2
Pham Ngoc Thuy
2
Aa, Zanna van der
1
Abualqumboz, Moheeb
1
Alan, Alev Kocak
1
Bali, Zsofia
1
Becker, Marc
1
Bloemer, Johanna M.
1
Cambra-Fierro, Jesus
1
Cambra-Fierro, Jesús
1
Cambra-Fierro, Jesús J.
1
Castellanos Verdugo, Mario
1
Chen, I. Fei
1
Chen, Lily Shui-lien
1
Chen, WeiWei
1
Chen, Yuan
1
Cheng, Pei-chu
1
Cheng, Vincent
1
Costers, Annelies
1
Davoud Nikbin
1
Ellinger, Alexander E.
1
Elmadağ Baş, Ayşe Banu
1
Fernández-Sabiote, Estela
1
Fuentes-Blasco, María
1
Gil-Pechuán, Ignacio
1
Gilboa, Shaked
1
Henseler, Jörg
1
Hong, Kwan Soo
1
Hu, Jer-San
1
Huang, Jin-An
1
Huang, Stephen Chi-Tsun
1
Huerta-Álvarez, Rocío
1
Hur, Won-moo
1
Hyun Kyung Kim
1
Ishak Ismail
1
Jeon, Aeeun
1
Jiang, Ling
1
Jun, Jongkun
1
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Published in...
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Service business
Journal of retailing and consumer services
180
International journal of hospitality management
116
Journal of business research : JBR
108
The journal of services marketing
96
The service industries journal
80
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
71
Journal of hospitality marketing & management
61
Services marketing quarterly
56
Journal of service research : JSR
49
Journal of travel and tourism marketing
47
International journal of contemporary hospitality management
46
Cogent business & management
38
Journal of service management
37
International journal of services and operations management
32
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
32
Journal of service research
32
The TQM journal : the international review of organizational improvement
31
Tourism management : research, policies, practice
31
Total quality management & business excellence
28
International journal of productivity and quality management : IJPQM
27
International journal of services, economics and management
27
Journal of strategic marketing
27
Industrial marketing management : the international journal for industrial and high-tech firms
25
The international journal of bank marketing : IJBM
25
International journal of electronic marketing and retailing : IJEMR
23
International journal of quality and service sciences
23
Asia Pacific journal of marketing and logistics
22
Journal of the Academy of Marketing Science
22
Marketing intelligence & planning
22
International journal of electronic customer relationship management : IJECRM
21
Journal of air transport management
21
Managing service quality : MSQ ; an international journal
21
Journal of service theory and practice
19
Psychology & marketing
19
International journal of quality & reliability management
17
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
17
International journal of business excellence : IJBEX
16
Journal for global business advancement : JGBA
16
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
16
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ECONIS (ZBW)
42
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1
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
2
Underscoring trainer's lack of effort or talent in service failure of personal fitness training : customers' negative word-of-mouth response
Park, Sangchul
;
Lee, Hyun-Woo
;
Nite, Calvin
- In:
Service business
17
(
2023
)
4
,
pp. 1025-1050
Persistent link: https://www.econbiz.de/10014504697
Saved in:
3
Lifelong good soldiers of higher education institutions : driving factors and obstructions of alumni loyalty
Wu, Shih-Hao
;
Huang, Stephen Chi-Tsun
;
Tsai, Ching-Yi Daphne
- In:
Service business
16
(
2022
)
2
,
pp. 331-357
Persistent link: https://www.econbiz.de/10013273621
Saved in:
4
Effects of healthcare quality management activities and sociotechnical systems on internal customer experience and organizational performance
Lee, Sang M.
;
Lee, Donhee
- In:
Service business
16
(
2022
)
1
,
pp. 1-28
Persistent link: https://www.econbiz.de/10013172545
Saved in:
5
Dual focus : service-product orientation to manage the change paradox following servitization strategy
Zighan, Saad
;
Abualqumboz, Moheeb
- In:
Service business
16
(
2022
)
1
,
pp. 29-55
Persistent link: https://www.econbiz.de/10013172548
Saved in:
6
The quality of physical-electronic hybrid services and its impact on customer loyalty
Shen, Pengyi
;
Ma, Zecong
- In:
Service business
16
(
2022
)
4
,
pp. 1065-1080
Persistent link: https://www.econbiz.de/10013459532
Saved in:
7
Customer-perceived value and loyalty : how do key
service
quality
dimensions matter in the context of B2C e-commerce?
Jiang, Ling
;
Jun, Minjoon
;
Yang, Zhilin
- In:
Service business
10
(
2016
)
2
,
pp. 301-317
Persistent link: https://www.econbiz.de/10011722302
Saved in:
8
Customer-based brand equity and customer engagement in experiential services : insights from an emerging economy
Cambra-Fierro, Jesús J.
;
Fuentes-Blasco, María
; …
- In:
Service business
15
(
2021
)
3
,
pp. 467-491
Persistent link: https://www.econbiz.de/10012620100
Saved in:
9
Technology- or human-related service innovation? : enhancing customer satisfaction, delight, and loyalty in the hospitality industry
Tai, Yang-Fei
;
Wang, Yi-Chieh
;
Luo, Ching-Ching
- In:
Service business
15
(
2021
)
4
,
pp. 667-694
Persistent link: https://www.econbiz.de/10012794106
Saved in:
10
Do customers exhibit gratitude after service recovery? : understanding the moderating role of relationship type
Salagrama, Ramakrishna
;
Prashar, Sanjeev
;
Tata, Sai Vijay
- In:
Service business
15
(
2021
)
4
,
pp. 757-779
Persistent link: https://www.econbiz.de/10012794134
Saved in:
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