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~isPartOf:"Services marketing quarterly"
~isPartOf:"The TQM journal : the international review of organizational improvement"
~subject:"Beziehungsmarketing"
~subject:"Markenführung"
~subject:"customer satisfaction"
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Search: subject_exact:"Servicequalität"
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Beziehungsmarketing
Markenführung
customer satisfaction
Dienstleistungsqualität
264
Service quality
264
Customer satisfaction
136
Kundenzufriedenheit
136
Consumer behaviour
88
Konsumentenverhalten
88
Relationship marketing
79
Quality management
69
Qualitätsmanagement
69
Health care
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service quality
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Services marketing
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Gilboa, Shaked
3
Al Haj Eid, Mohammad Badi’
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Services marketing quarterly
The TQM journal : the international review of organizational improvement
Journal of retailing and consumer services
186
International journal of hospitality management
121
Journal of business research : JBR
107
The journal of services marketing
96
The service industries journal
84
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
70
Journal of hospitality marketing & management
63
International journal of contemporary hospitality management
49
Journal of service research : JSR
49
Journal of travel and tourism marketing
48
Service business
42
Journal of service management
37
Cogent business & management
36
International journal of services and operations management
33
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
31
Tourism management : research, policies, practice
29
International journal of productivity and quality management : IJPQM
27
International journal of services, economics and management
27
Total quality management & business excellence
27
Industrial marketing management : the international journal for industrial and high-tech firms
26
Journal of service research
26
Journal of strategic marketing
26
The international journal of bank marketing : IJBM
25
Asia Pacific journal of marketing and logistics
24
International journal of quality and service sciences
23
Journal of air transport management
23
Journal of the Academy of Marketing Science
23
Managing service quality : MSQ ; an international journal
22
International journal of electronic customer relationship management : IJECRM
21
Marketing intelligence & planning
21
Psychology & marketing
20
International journal of electronic marketing and retailing : IJEMR
19
International journal of quality & reliability management
17
Journal for global business advancement : JGBA
17
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
17
European journal of marketing : EJM
16
Journal of marketing
16
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
16
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ECONIS (ZBW)
91
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1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
Exploring antecedents and outcomes of customer engagement among elite football fans
Winell, Erik
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 167-187
Persistent link: https://www.econbiz.de/10014320367
Saved in:
3
A framework to improve the digital customer experience in complex services
Kandil, Omnia
;
Dessart, Laurence
;
Standaert, Willem
; …
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 25–54
Persistent link: https://www.econbiz.de/10014513537
Saved in:
4
Do memorable restaurant experiences affect eWOM? : the moderating effect of consumers' behavioural engagement on social networking sites
Souki, Gustavo Quiroga
;
Oliveira, Alessandro Silva de
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2255-2281
Persistent link: https://www.econbiz.de/10014457640
Saved in:
5
Web design and trust as moderators in the relationship between e-service quality, customer satisfaction and customer loyalty
Venkatakrishnan, Jeeva
;
Alagiriswamy, Ravikumar
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2455-2484
Persistent link: https://www.econbiz.de/10014457817
Saved in:
6
Customer lifetime value : the effect of relational benefits, brand experiences, quality, satisfaction, trust and commitment in the fast-food restaurants
Dandis, Ala' Omar
;
Al Haj Eid, Mohammad Badi’
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2526-2546
Persistent link: https://www.econbiz.de/10014458533
Saved in:
7
Does pickup service quality explain buy online pickup in-store service user's citizenship behavior? : moderating role of product categories and gender
Natarajan, Thamaraiselvan
;
Ramanan, Deepak V.
;
Jayapal, …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2547-2571
Persistent link: https://www.econbiz.de/10014458534
Saved in:
8
The nexus among mobile-app quality (M-app-QUAL), brand relationship, brand advocacy, and brand equity in the retail industry
Chowdhury, Fairuz
;
Swaminathan, Srinivasan
- In:
Services marketing quarterly
44
(
2023
)
4
,
pp. 277-308
Persistent link: https://www.econbiz.de/10014418062
Saved in:
9
The differential impact of e-service quality's dimensions on trust and loyalty of retail bank customers in an emerging market
Shaikh, Ateeque
;
Banerjee, Shubhomoy
;
Singh, Baljeet
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 121-141
Persistent link: https://www.econbiz.de/10014320365
Saved in:
10
The intricate relationships of consumers’ loyalty and their perceptions of service quality, price and satisfaction in restaurant service
Selim Ahmed
;
Al Asheq, Ahmed
;
Ahmed, Ezaz
;
Chowdhury, …
- In:
The TQM journal : the international review of …
35
(
2023
)
2
,
pp. 519-539
Persistent link: https://www.econbiz.de/10014321246
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