//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Services marketing quarterly"
~isPartOf:"The international journal of bank marketing : IJBM"
~subject:"Beziehungsmarketing"
~subject:"customer satisfaction"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Servicequalität"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
customer satisfaction
Dienstleistungsqualität
198
Service quality
198
Customer satisfaction
113
Kundenzufriedenheit
113
Consumer behaviour
93
Konsumentenverhalten
93
Relationship marketing
75
Bank
27
service quality
21
India
19
Indien
19
Dienstleistungsmarketing
18
Dienstleistungssektor
18
Electronic Banking
18
Electronic banking
18
Service industry
18
Services marketing
18
Personal banking
17
Privatkundengeschäft
17
Bankgeschäft
15
Banking services
15
Brand management
15
Markenführung
15
Customer service
14
Kundenservice
14
Beschwerdemanagement
11
Complaint management
11
Dienstleistung
11
Services
11
USA
10
United States
10
satisfaction
10
Arbeitszufriedenheit
9
Gesundheitsversorgung
9
Health care
9
Higher education institution
9
Hochschule
9
Job satisfaction
9
more ...
less ...
Online availability
All
Undetermined
42
Free
2
Type of publication
All
Article
79
Type of publication (narrower categories)
All
Article in journal
79
Aufsatz in Zeitschrift
79
Language
All
English
79
Author
All
Brun, Isabelle
2
Choi, Beom Joon
2
Gilboa, Shaked
2
Greene, Henry
2
Mattila, Anna S.
2
Paul, Rik
2
Prentice, Catherine
2
Quach, Sara
2
Rajaobelina, Lova
2
Rho, Taeseok
2
Shin, Hyunju
2
Suh, Munshik
2
Adjei, Mavis T.
1
Aggarwal, Praveen
1
Ahmad, Fauziah Sh.
1
Al-Hawari, Mohd Ahmad
1
Al-jazzazi, Akram
1
Amin, Muslim
1
Arcand, Manon
1
Arrivabene, Lorena Silva
1
Babakus, Emin
1
Bak, Randall
1
Banerjee, Shubhomoy
1
Bang, Nguyen
1
Bapat, Dhananjay
1
Basu, Amiya K.
1
Bavalur, Amulya Sai
1
Bernacchi, Michael
1
Bhat, Suhail Ahmad
1
Birch, Nancy J.
1
Black, Gregory S.
1
Bosma, Maarten
1
Buonamassa, Daniela
1
Butt, Muhammad Mohsin
1
Campos, Pimenta, Marco Tulio
1
Carter, Leanne
1
Casidy, Riza
1
Chamorro, Antonio
1
Chang, Shu-yu
1
Chikazhe, Lovemore
1
more ...
less ...
Published in...
All
Services marketing quarterly
The international journal of bank marketing : IJBM
Journal of retailing and consumer services
180
International journal of hospitality management
116
Journal of business research : JBR
103
The journal of services marketing
96
The service industries journal
78
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
70
Journal of hospitality marketing & management
61
Journal of service research : JSR
49
Journal of travel and tourism marketing
47
International journal of contemporary hospitality management
46
Service business
42
Journal of service management
37
Cogent business & management
36
International journal of services and operations management
32
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
31
The TQM journal : the international review of organizational improvement
29
Tourism management : research, policies, practice
29
International journal of productivity and quality management : IJPQM
27
International journal of services, economics and management
27
Total quality management & business excellence
27
Journal of service research
26
Journal of strategic marketing
26
Industrial marketing management : the international journal for industrial and high-tech firms
25
International journal of quality and service sciences
23
Asia Pacific journal of marketing and logistics
22
Journal of the Academy of Marketing Science
22
International journal of electronic customer relationship management : IJECRM
21
Journal of air transport management
21
Managing service quality : MSQ ; an international journal
21
Marketing intelligence & planning
20
International journal of electronic marketing and retailing : IJEMR
19
Psychology & marketing
19
International journal of quality & reliability management
17
Journal for global business advancement : JGBA
16
Journal of marketing
16
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
16
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
16
Journal of service theory and practice : JSTP
16
more ...
less ...
Source
All
ECONIS (ZBW)
79
Showing
1
-
10
of
79
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
Exploring antecedents and outcomes of customer engagement among elite football fans
Winell, Erik
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 167-187
Persistent link: https://www.econbiz.de/10014320367
Saved in:
3
A framework to improve the digital customer experience in complex services
Kandil, Omnia
;
Dessart, Laurence
;
Standaert, Willem
; …
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 25–54
Persistent link: https://www.econbiz.de/10014513537
Saved in:
4
The nexus among mobile-app quality (M-app-QUAL), brand relationship, brand advocacy, and brand equity in the retail industry
Chowdhury, Fairuz
;
Swaminathan, Srinivasan
- In:
Services marketing quarterly
44
(
2023
)
4
,
pp. 277-308
Persistent link: https://www.econbiz.de/10014418062
Saved in:
5
The differential impact of e-service quality's dimensions on trust and loyalty of retail bank customers in an emerging market
Shaikh, Ateeque
;
Banerjee, Shubhomoy
;
Singh, Baljeet
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 121-141
Persistent link: https://www.econbiz.de/10014320365
Saved in:
6
The role of customer complaint management on switching intention and customer exit in fitness centers
Campos, Pimenta, Marco Tulio
;
Mesquita, José Marcos …
- In:
Services marketing quarterly
44
(
2023
)
1
,
pp. 51-72
Persistent link: https://www.econbiz.de/10013546191
Saved in:
7
"Enjoy!" the effects of service blessings on the customer
Schindler, Robert M.
;
Sen, Sandipan S.
;
Wiles, Judy A.
- In:
Services marketing quarterly
43
(
2022
)
1
,
pp. 110-128
Persistent link: https://www.econbiz.de/10012801859
Saved in:
8
How to enhance customer loyalty to retail stores via retail service quality practices? : a moderated mediated mechanism
Sivapalan, Achchuthan
;
Shankar, Amit
;
Das, Manish
; …
- In:
Services marketing quarterly
43
(
2022
)
4
,
pp. 445-465
Persistent link: https://www.econbiz.de/10013416990
Saved in:
9
Interactive value formation : exploring the literature on dark side of the service experience from the perspective of value co-destruction (VCD)
Codá, Renato Calhau
;
Farias, Josivania Silva
- In:
Services marketing quarterly
43
(
2022
)
4
,
pp. 520-540
Persistent link: https://www.econbiz.de/10013416997
Saved in:
10
Being fair to customers : a strategy in enhancing customer engagement and loyalty in the Indonesia mobile telecommunication industry
Hapsari, Raditha
;
Hussein, Ananda Sabil
;
Handrito, …
- In:
Services marketing quarterly
41
(
2020
)
1
,
pp. 49-67
Persistent link: https://www.econbiz.de/10012179201
Saved in:
1
2
3
4
5
6
7
8
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->