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~isPartOf:"Services marketing quarterly"
~isPartOf:"The journal of services marketing"
~subject:"Beziehungsmarketing"
~subject:"Wahrnehmung"
~subject:"customer satisfaction"
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Search: subject_exact:"Servicequalität"
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Beziehungsmarketing
Wahrnehmung
customer satisfaction
Dienstleistungsqualität
349
Service quality
349
Customer satisfaction
205
Kundenzufriedenheit
205
Consumer behaviour
170
Konsumentenverhalten
170
Relationship marketing
146
Customer service
66
Kundenservice
66
Dienstleistungssektor
59
Service industry
59
Beschwerdemanagement
41
Complaint management
41
Services
37
Dienstleistung
35
Dienstleistungsmarketing
23
Einzelhandel
23
Retail trade
23
Services marketing
23
Customer experience
22
service quality
21
USA
19
United States
19
Arbeitszufriedenheit
17
Customer integration
17
Emotion
17
Job satisfaction
17
Kundenintegration
17
Brand management
16
Markenführung
16
Satisfaction
16
Viral marketing
15
Virales Marketing
15
Brand image
14
Gesundheitsversorgung
14
Health care
14
Markenimage
14
Mobile communications
14
Mobilkommunikation
14
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2
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Article
158
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Article in journal
158
Aufsatz in Zeitschrift
158
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English
158
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Klaus, Philipp
5
Choi, Beom Joon
4
Gilboa, Shaked
3
Johnson, Lester W.
3
Leisen Pollack, Birgit
3
Mattila, Anna S.
3
Shin, Hyunju
3
Aksoy, Lerzan
2
Basso, Kenny
2
Benoit, Sabine
2
Bruce, Helen L.
2
Carter, Leanne
2
D'Alessandro, Steven
2
Gray, David
2
Greene, Henry
2
Gustafsson, Anders
2
Hollebeek, Linda D.
2
Holloway, Betsy Bugg
2
Kim, Hyun Sik
2
McColl-Kennedy, Janet R.
2
Prentice, Catherine
2
Quach, Sara
2
Rho, Taeseok
2
Suh, Munshik
2
Vilnai-Yavetz, Iris
2
Wang, Edward Shih-tse
2
Abney, Alexandra K.
1
Adjei, Mavis T.
1
Aggarwal, Praveen
1
Ahmad, Fauziah Sh.
1
Ahmad, Hassan
1
Akamavi, Raphaël K.
1
Alexandrov, Aliosha
1
Ali, Fayaz
1
Alkire, Linda
1
Arrivabene, Lorena Silva
1
Arteaga-Moreno, Francisco
1
Ashill, Nicholas J.
1
Baillod, Chloé
1
Ball, Joan
1
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Published in...
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Services marketing quarterly
The journal of services marketing
Journal of retailing and consumer services
184
International journal of hospitality management
126
Journal of business research : JBR
104
The service industries journal
78
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
72
Journal of hospitality marketing & management
64
Journal of travel and tourism marketing
52
Journal of service research : JSR
50
International journal of contemporary hospitality management
49
Service business
43
Journal of service management
37
Cogent business & management
36
International journal of services and operations management
34
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
31
The TQM journal : the international review of organizational improvement
31
Total quality management & business excellence
30
Tourism management : research, policies, practice
30
International journal of services, economics and management
28
International journal of productivity and quality management : IJPQM
27
Journal of service research
27
Journal of strategic marketing
27
Industrial marketing management : the international journal for industrial and high-tech firms
26
The international journal of bank marketing : IJBM
25
Managing service quality : MSQ ; an international journal
24
International journal of quality and service sciences
23
Journal of the Academy of Marketing Science
23
Marketing intelligence & planning
23
Asia Pacific journal of marketing and logistics
22
Journal of air transport management
22
International journal of electronic customer relationship management : IJECRM
21
Psychology & marketing
20
International journal of electronic marketing and retailing : IJEMR
19
International journal of quality & reliability management
18
Journal of service theory and practice : JSTP
18
Journal for global business advancement : JGBA
16
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
16
Journal of marketing
16
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
16
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ECONIS (ZBW)
158
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158
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1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
Exploring antecedents and outcomes of customer engagement among elite football fans
Winell, Erik
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 167-187
Persistent link: https://www.econbiz.de/10014320367
Saved in:
3
Metaverse : shifting the reality of services
Gleim, Mark
;
McCullough, Heath
;
Ferrell, Odies C.
; …
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 13-27
Persistent link: https://www.econbiz.de/10014473577
Saved in:
4
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
5
A framework to improve the digital customer experience in complex services
Kandil, Omnia
;
Dessart, Laurence
;
Standaert, Willem
; …
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 25–54
Persistent link: https://www.econbiz.de/10014513537
Saved in:
6
Language-related stereotype threat, customers' well-being and its outcome
Malik, Aaminah Zaman
;
Paswan, Audhesh
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 895-910
Persistent link: https://www.econbiz.de/10014333405
Saved in:
7
The nexus among mobile-app quality (M-app-QUAL), brand relationship, brand advocacy, and brand equity in the retail industry
Chowdhury, Fairuz
;
Swaminathan, Srinivasan
- In:
Services marketing quarterly
44
(
2023
)
4
,
pp. 277-308
Persistent link: https://www.econbiz.de/10014418062
Saved in:
8
Neurophysiological responses to robot-human interactions in retail stores
Rancati, Gaia
;
Maggioni, Isabella
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 261-275
Persistent link: https://www.econbiz.de/10014228964
Saved in:
9
Guest editorial: investigating the effect of the physical context on customer experience
Bruce, Helen L.
;
Krolikowska, Ewa
;
Rooney, Tara
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 689-699
Persistent link: https://www.econbiz.de/10014314391
Saved in:
10
Where is customer experience (CX) research heading? : a personal commentary
Klaus, Philipp
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 700-705
Persistent link: https://www.econbiz.de/10014314392
Saved in:
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