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~isPartOf:"Services marketing quarterly"
~isPartOf:"The journal of services marketing"
~subject:"Customer value"
~subject:"Konsumentenverhalten"
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Search: subject:"customer relationship management"
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| 4 applied filters
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Subject
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Customer value
Konsumentenverhalten
Beziehungsmarketing
315
Relationship marketing
315
Consumer behaviour
164
Customer satisfaction
150
Kundenzufriedenheit
150
Dienstleistungsqualität
146
Service quality
146
Customer service
48
Kundenservice
48
Customer integration
38
Dienstleistungssektor
38
Kundenintegration
38
Service industry
38
USA
32
United States
32
Dienstleistungsmarketing
31
Services marketing
31
Lieferantenmanagement
29
Supplier relationship management
29
Beschwerdemanagement
28
Complaint management
28
Services
28
Customer experience
24
Dienstleistung
24
Emotion
23
Betriebliche Wertschöpfung
22
Confidence
22
Einzelhandel
22
Retail trade
22
Value creation
22
Vertrauen
22
Brand management
20
Markenführung
20
Social Web
20
Social web
20
Customer engagement
19
Kundenwert
16
Loyalty
16
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Online availability
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Undetermined
115
Free
6
Type of publication
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Article
175
Type of publication (narrower categories)
All
Article in journal
175
Aufsatz in Zeitschrift
175
Language
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English
175
Author
All
Mattila, Anna S.
7
Klaus, Philipp
5
Choi, Beom Joon
4
Hollebeek, Linda D.
3
Leisen Pollack, Birgit
3
Alkire, Linda
2
Basso, Kenny
2
Benoit, Sabine
2
Bruce, Helen L.
2
Carter, Leanne
2
Celuch, Kevin
2
D'Alessandro, Steven
2
Gabler, Colin B.
2
Gilboa, Shaked
2
Gray, David
2
Heinonen, Kristina
2
Johnson, Lester W.
2
Kim, Hyun Sik
2
Madupalli, Ramana Kumar
2
Neale, Larry
2
Poddar, Amit
2
Quach, Sara
2
Rosenbaum, Mark
2
Shin, Hyunju
2
Thaichon, Park
2
Tran, Trang P.
2
Vilnai-Yavetz, Iris
2
Winell, Erik
2
Aggarwal, Praveen
1
Ahmad, Hassan
1
Ahn, Kwanghoon
1
Akamavi, Raphaël K.
1
Aksoy, Lerzan
1
Al-Hawari, Mohd Ahmad
1
Aldas-Manzano, Joaquin
1
Ali, Fayaz
1
Amaad, Hafiz
1
Anaza, Nwamaka A.
1
Arnold, Mark J.
1
Arslan, Ahmad
1
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Published in...
All
Services marketing quarterly
The journal of services marketing
Journal of retailing and consumer services
464
Journal of business research : JBR
367
International journal of hospitality management
172
The journal of product & brand management
100
Industrial marketing management : the international journal for industrial and high-tech firms
94
Journal of the Academy of Marketing Science
88
The journal of brand management : an international journal
77
International journal of contemporary hospitality management
75
Cogent business & management
74
Psychology & marketing
74
Journal of hospitality marketing & management
72
The service industries journal
72
Journal of strategic marketing
70
Journal of retailing
69
Asia Pacific journal of marketing and logistics
68
Journal of travel and tourism marketing
67
Journal of service management
61
Journal of marketing
60
Journal of service research : JSR
58
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
56
SpringerLink / Bücher
56
Marketing intelligence & planning
54
Tourism management : research, policies, practice
52
European journal of marketing : EJM
51
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
50
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
49
International journal of retail & distribution management
49
The international review of retail, distribution and consumer research
48
Service business
46
International journal of internet marketing and advertising : IJIMA
45
The international journal of bank marketing : IJBM
44
International journal of retail and distribution management
42
International journal of electronic marketing and retailing : IJEMR
39
The journal of business & industrial marketing
39
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
38
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
37
International journal of electronic customer relationship management : IJECRM
37
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
37
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ECONIS (ZBW)
175
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1
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10
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175
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1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
The emperor's new clothes : self-explorative engagement in virtual try-on service experiences positively impacts brand outcomes
Lavoye, Virginie
;
Sipilä, Jenni
;
Mero, Joel
; …
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014473563
Saved in:
3
How strategic design abilities address unmet value in service engagement strategies
Bouman, Nijs
;
Simonse, Lianne
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 22-34
Persistent link: https://www.econbiz.de/10014473566
Saved in:
4
Customer engagement behaviors on physical and virtual engagement platforms
Winell, Erik
;
Nilsson, Jonas
;
Lundberg, Erik
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 35-50
Persistent link: https://www.econbiz.de/10014473569
Saved in:
5
Exploring antecedents and outcomes of customer engagement among elite football fans
Winell, Erik
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 167-187
Persistent link: https://www.econbiz.de/10014320367
Saved in:
6
Customer ecosystems : exploring how ecosystem actors shape customer experience
Lipkin, Michaela
;
Heinonen, Kristina
- In:
The journal of services marketing
36
(
2022
)
9
,
pp. 1-17
Persistent link: https://www.econbiz.de/10013542858
Saved in:
7
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
8
A framework to improve the digital customer experience in complex services
Kandil, Omnia
;
Dessart, Laurence
;
Standaert, Willem
; …
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 25–54
Persistent link: https://www.econbiz.de/10014513537
Saved in:
9
Customer engagement in online service brand communities
Chi, Ming
;
Harrigan, Paul
;
Xu, Yongshun
- In:
The journal of services marketing
36
(
2022
)
2
,
pp. 201-216
Persistent link: https://www.econbiz.de/10013407472
Saved in:
10
Language-related stereotype threat, customers' well-being and its outcome
Malik, Aaminah Zaman
;
Paswan, Audhesh
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 895-910
Persistent link: https://www.econbiz.de/10014333405
Saved in:
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