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~isPartOf:"Services marketing quarterly"
~isPartOf:"The service industries journal"
~person:"Quach, Sara"
~subject:"Beziehungsmarketing"
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Beziehungsmarketing
Consumer behaviour
2
Customer satisfaction
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Dienstleistungsqualität
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customer satisfaction
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Quach, Sara
Chao, Pei
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Services marketing quarterly
The service industries journal
Journal of retailing and consumer services
3
Asia Pacific journal of marketing and logistics
2
Journal of consumer behaviour
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
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ECONIS (ZBW)
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Managing customer switching behavior in the banking industry
Thaichon, Park
;
Quach, Sara
;
Bavalur, Amulya Sai
;
Nair, …
- In:
Services marketing quarterly
38
(
2017
)
3
,
pp. 142-154
Persistent link: https://www.econbiz.de/10011756714
Saved in:
2
The moderating role of age in customer loyalty formation process
Thaichon, Paramaporn
;
Lobo, Antonio
;
Quach, Sara
- In:
Services marketing quarterly
37
(
2016
)
1
,
pp. 52-70
Persistent link: https://www.econbiz.de/10011452149
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