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~isPartOf:"Services marketing quarterly"
~subject:"Beziehungsmarketing"
~subject:"Health care"
~subject:"Wahrnehmung"
~subject:"customer satisfaction"
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Search: subject_exact:"Servicequalität"
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Beziehungsmarketing
Health care
Wahrnehmung
customer satisfaction
Dienstleistungsqualität
140
Service quality
140
Customer satisfaction
76
Kundenzufriedenheit
76
Consumer behaviour
64
Konsumentenverhalten
64
Relationship marketing
50
service quality
21
Dienstleistungssektor
18
Service industry
18
Dienstleistungsmarketing
14
Services marketing
14
Brand management
12
Customer service
12
Kundenservice
12
Markenführung
12
Beschwerdemanagement
11
Complaint management
11
Dienstleistung
10
Services
10
satisfaction
10
Gesundheitsversorgung
9
Higher education institution
9
Hochschule
9
India
9
Indien
9
USA
8
United States
8
loyalty
8
Arbeitszufriedenheit
7
Brand image
7
Customer integration
7
Job satisfaction
7
Kundenintegration
7
Markenimage
7
Perception
7
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Undetermined
36
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3
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Article
68
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68
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68
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English
68
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Gilboa, Shaked
3
Choi, Beom Joon
2
Greene, Henry
2
Mattila, Anna S.
2
Prentice, Catherine
2
Quach, Sara
2
Rho, Taeseok
2
Shin, Hyunju
2
Suh, Munshik
2
Vilnai-Yavetz, Iris
2
Wang, Edward Shih-tse
2
Adjei, Mavis T.
1
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1
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1
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1
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1
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1
Basu, Amiya K.
1
Bavalur, Amulya Sai
1
Bebko, Charlene
1
Bernacchi, Michael
1
Birch, Nancy J.
1
Björk, Peter
1
Black, Gregory S.
1
Bosma, Maarten
1
Campos, Pimenta, Marco Tulio
1
Carter, Leanne
1
Casidy, Riza
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1
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1
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1
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1
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Services marketing quarterly
Journal of retailing and consumer services
185
International journal of hospitality management
141
Journal of business research : JBR
110
The journal of services marketing
100
The service industries journal
92
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
80
Journal of hospitality marketing & management
65
Journal of travel and tourism marketing
56
Health care management review : HCM review
55
Journal of service research : JSR
54
The TQM journal : the international review of organizational improvement
54
International journal of contemporary hospitality management
49
Service business
46
Journal of service management
45
Total quality management & business excellence
44
International journal of services and operations management
41
Cogent business & management
38
Journal of health organization and management
38
International journal of productivity and quality management : IJPQM
37
Quality management journal : QMJ
35
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
33
Health marketing quarterly
31
International journal of quality and service sciences
31
International journal of services, economics and management
31
Tourism management : research, policies, practice
31
Industrial marketing management : the international journal for industrial and high-tech firms
28
Journal of strategic marketing
28
International journal of quality & reliability management
27
Journal of service research
27
Technological forecasting & social change : an international journal
27
Management science : journal of the Institute for Operations Research and the Management Sciences
26
Managing service quality : MSQ ; an international journal
25
The international journal of bank marketing : IJBM
25
Journal of the Academy of Marketing Science
24
Asia Pacific journal of marketing and logistics
23
Marketing intelligence & planning
23
Journal of air transport management
22
International journal of electronic customer relationship management : IJECRM
21
Psychology & marketing
21
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ECONIS (ZBW)
68
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1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
Exploring antecedents and outcomes of customer engagement among elite football fans
Winell, Erik
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 167-187
Persistent link: https://www.econbiz.de/10014320367
Saved in:
3
Role of facilitators in the medical tourism industry : a study of medical tourism facilitators in an emerging market
Rydback, Michelle
- In:
Services marketing quarterly
43
(
2022
)
2
,
pp. 129-145
Persistent link: https://www.econbiz.de/10013178029
Saved in:
4
A framework to improve the digital customer experience in complex services
Kandil, Omnia
;
Dessart, Laurence
;
Standaert, Willem
; …
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 25–54
Persistent link: https://www.econbiz.de/10014513537
Saved in:
5
Assessing the role of consumer experience, engagement, and satisfaction in healthcare services : a two-stage reflective-formative measurement using pls-sem
Senapati, Shubham
;
Panda, Rajeev Kumar
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 55-82
Persistent link: https://www.econbiz.de/10014513538
Saved in:
6
The nexus among mobile-app quality (M-app-QUAL), brand relationship, brand advocacy, and brand equity in the retail industry
Chowdhury, Fairuz
;
Swaminathan, Srinivasan
- In:
Services marketing quarterly
44
(
2023
)
4
,
pp. 277-308
Persistent link: https://www.econbiz.de/10014418062
Saved in:
7
The differential impact of e-service quality's dimensions on trust and loyalty of retail bank customers in an emerging market
Shaikh, Ateeque
;
Banerjee, Shubhomoy
;
Singh, Baljeet
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 121-141
Persistent link: https://www.econbiz.de/10014320365
Saved in:
8
The role of customer complaint management on switching intention and customer exit in fitness centers
Campos, Pimenta, Marco Tulio
;
Mesquita, José Marcos …
- In:
Services marketing quarterly
44
(
2023
)
1
,
pp. 51-72
Persistent link: https://www.econbiz.de/10013546191
Saved in:
9
"Enjoy!" the effects of service blessings on the customer
Schindler, Robert M.
;
Sen, Sandipan S.
;
Wiles, Judy A.
- In:
Services marketing quarterly
43
(
2022
)
1
,
pp. 110-128
Persistent link: https://www.econbiz.de/10012801859
Saved in:
10
How to enhance customer loyalty to retail stores via retail service quality practices? : a moderated mediated mechanism
Sivapalan, Achchuthan
;
Shankar, Amit
;
Das, Manish
; …
- In:
Services marketing quarterly
43
(
2022
)
4
,
pp. 445-465
Persistent link: https://www.econbiz.de/10013416990
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