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~isPartOf:"Services marketing quarterly"
~subject:"Customer integration"
~subject:"Customer satisfaction"
~subject:"United Kingdom"
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Subject
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Customer integration
Customer satisfaction
United Kingdom
Dienstleistungsqualität
140
Service quality
140
Kundenzufriedenheit
76
Consumer behaviour
64
Konsumentenverhalten
64
Beziehungsmarketing
50
Relationship marketing
50
service quality
21
Dienstleistungssektor
18
Service industry
18
Dienstleistungsmarketing
14
Services marketing
14
Brand management
12
Customer service
12
Kundenservice
12
Markenführung
12
Beschwerdemanagement
11
Complaint management
11
Dienstleistung
10
Services
10
customer satisfaction
10
satisfaction
10
Gesundheitsversorgung
9
Health care
9
Higher education institution
9
Hochschule
9
India
9
Indien
9
USA
8
United States
8
loyalty
8
Arbeitszufriedenheit
7
Brand image
7
Job satisfaction
7
Kundenintegration
7
Markenimage
7
Perception
7
Wahrnehmung
7
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46
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3
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Article
81
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81
Aufsatz in Zeitschrift
81
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English
81
Author
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Choi, Beom Joon
2
Gamliel, Eyal
2
Gilboa, Shaked
2
Herstein, Ram
2
Lobo, Antonio
2
Quach, Sara
2
Shankar, Amit
2
Sheng, Xiaojing
2
Shin, Hyunju
2
Aggarwal, Praveen
1
Aguirre-Rodriguez, Alexandra
1
Ahmad, Fauziah Sh.
1
Ali, Alisha
1
Ambrose, Scott C.
1
Amin, Muslim
1
Arrivabene, Lorena Silva
1
Balachandran, Indra
1
Banerjee, Shubhomoy
1
Basu, Amiya K.
1
Bavalur, Amulya Sai
1
Bebko, Charlene
1
Bergera, Ron
1
Black, Gregory S.
1
Bougoure, Ursula-Sigrid
1
Boveda-Lambie, Adriana
1
Campos, Pimenta, Marco Tulio
1
Carter, Leanne
1
Carter, Robert E.
1
Casidy, Riza
1
Chamorro, Antonio
1
Chang, Hua
1
Chatzi, Sofia
1
Cheng, Julian Ming Sung
1
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1
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1
Clark, Melissa N.
1
Clouse, Shawn F.
1
Codá, Renato Calhau
1
Cuffe, Barry
1
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1
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Services marketing quarterly
Journal of retailing and consumer services
225
International journal of hospitality management
217
Journal of business research : JBR
147
The journal of services marketing
136
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
128
The service industries journal
114
Journal of hospitality marketing & management
97
International journal of contemporary hospitality management
96
Journal of travel and tourism marketing
84
Journal of air transport management
65
Service business
64
Tourism management : research, policies, practice
63
The TQM journal : the international review of organizational improvement
62
International journal of quality and service sciences
59
Journal of service research : JSR
57
International journal of services and operations management
56
Cogent business & management
54
Journal of service management
54
Total quality management & business excellence
50
International journal of productivity and quality management : IJPQM
49
International journal of quality & reliability management
49
Asia Pacific journal of marketing and logistics
45
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
45
International journal of services, economics and management
44
Managing service quality : MSQ ; an international journal
42
The international journal of bank marketing : IJBM
38
Journal of Asian finance, economics and business : JAFEB
34
Quality management journal : QMJ
34
Journal of the Academy of Marketing Science
30
International journal of services and operations management : IJSOM
29
Journal of service theory and practice : JSTP
27
Journal of strategic marketing
27
Psychology & marketing
27
European journal of marketing : EJM
26
International journal of electronic marketing and retailing : IJEMR
26
Industrial marketing management : the international journal for industrial and high-tech firms
24
International journal of business information systems : IJBIS
24
Journal of service research
24
Tourism management perspectives : TMP
24
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ECONIS (ZBW)
81
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1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
Exploring antecedents and outcomes of customer engagement among elite football fans
Winell, Erik
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 167-187
Persistent link: https://www.econbiz.de/10014320367
Saved in:
3
Assessing the role of consumer experience, engagement, and satisfaction in healthcare services : a two-stage reflective-formative measurement using pls-sem
Senapati, Shubham
;
Panda, Rajeev Kumar
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 55-82
Persistent link: https://www.econbiz.de/10014513538
Saved in:
4
Self-service technology in casual dining restaurants
Nilsson, Elin
;
Pers, Johannes
;
Grubbström, Linn
- In:
Services marketing quarterly
42
(
2021
)
1/2
,
pp. 57-73
Persistent link: https://www.econbiz.de/10012607283
Saved in:
5
Influence of dysfunctional customer behavior on depersonalization and service sabotage in the service industry
Lee, Kangcheol
;
Gong, Taeshik
- In:
Services marketing quarterly
44
(
2023
)
4
,
pp. 309-329
Persistent link: https://www.econbiz.de/10014418079
Saved in:
6
The differential impact of e-service quality's dimensions on trust and loyalty of retail bank customers in an emerging market
Shaikh, Ateeque
;
Banerjee, Shubhomoy
;
Singh, Baljeet
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 121-141
Persistent link: https://www.econbiz.de/10014320365
Saved in:
7
The role of customer complaint management on switching intention and customer exit in fitness centers
Campos, Pimenta, Marco Tulio
;
Mesquita, José Marcos …
- In:
Services marketing quarterly
44
(
2023
)
1
,
pp. 51-72
Persistent link: https://www.econbiz.de/10013546191
Saved in:
8
Collaboration in service recovery : control, effort, and self-serving bias
Park, Joohyung
;
Ha, Sejin
- In:
Services marketing quarterly
43
(
2022
)
1
,
pp. 87-109
Persistent link: https://www.econbiz.de/10012801858
Saved in:
9
"Enjoy!" the effects of service blessings on the customer
Schindler, Robert M.
;
Sen, Sandipan S.
;
Wiles, Judy A.
- In:
Services marketing quarterly
43
(
2022
)
1
,
pp. 110-128
Persistent link: https://www.econbiz.de/10012801859
Saved in:
10
How to enhance customer loyalty to retail stores via retail service quality practices? : a moderated mediated mechanism
Sivapalan, Achchuthan
;
Shankar, Amit
;
Das, Manish
; …
- In:
Services marketing quarterly
43
(
2022
)
4
,
pp. 445-465
Persistent link: https://www.econbiz.de/10013416990
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