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~isPartOf:"Services marketing quarterly"
~subject:"Dienstleistungsmarketing"
~subject:"Telekommunikationssektor"
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Dienstleistungsmarketing
Telekommunikationssektor
Beziehungsmarketing
90
Relationship marketing
90
Dienstleistungsqualität
50
Service quality
50
Consumer behaviour
48
Konsumentenverhalten
48
Customer satisfaction
42
Kundenzufriedenheit
42
USA
12
United States
12
loyalty
11
Lieferantenmanagement
10
Supplier relationship management
10
satisfaction
10
Beschwerdemanagement
9
Complaint management
9
Customer service
9
Kundenservice
9
customer satisfaction
9
Confidence
8
Customer integration
8
Kundenintegration
8
Services marketing
8
Vertrauen
8
customer loyalty
8
Brand management
7
Dienstleistungssektor
7
Einzelhandel
7
Markenführung
7
Retail trade
7
Service industry
7
relationship marketing
7
Brand image
6
Markenimage
6
Dienstleistung
5
Services
5
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5
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12
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Adjei, Mavis T.
1
Bernacchi, Michael
1
Birch, Nancy J.
1
Blasco-López, Ma Francisca
1
Carter, Leanne
1
Clark, Melissa N.
1
Crutchfield, Tammy Neal
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Culver, Jeffrey N.
1
D'Alessandro, Steven
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Edward, Manoj
1
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Gray, David
1
Gulas, Charles S.
1
Johnson, Lester W.
1
Kesavan, Ram
1
Lapierre, Jozée
1
Lappeman, James
1
Mascarenhas, Oswald
1
McKeage, Kim
1
Meyer, Seth
1
Miguel, Diana
1
Panitz, Eric
1
Pattnaik, Pinaki Nandan
1
Pedreño-Santos, Ana
1
Phi Van Nguyen Thanh
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Sarkar, Sudipta Kiran
1
Shukla, Mahendra Kumar
1
Skelling, Jimmy
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Tesfom, Goitom
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Thaichon, Park
1
Tran-Khanh, Alexandre
1
Xuan Nhi Nguyen
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Services marketing quarterly
The journal of services marketing
26
Journal of retailing and consumer services
16
Journal of service research : JSR
11
Journal of service management
9
SpringerLink / Bücher
8
European journal of marketing : EJM
7
Journal of business research : JBR
7
Journal of strategic marketing
7
Kundenbeziehungen im Dienstleistungsbereich
7
Journal of the Academy of Marketing Science
6
Basler Schriften zum Marketing
5
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
5
Dienstleistungsmarken : Forum Dienstleistungsmanagement
4
International journal of contemporary hospitality management
4
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
4
Managing consumer services : factory or theater?
4
The international journal of bank marketing : IJBM
4
The service industries journal
4
European journal of marketing
3
Fokus Dienstleistungsmarketing
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
International journal of business information systems : IJBIS
3
International journal of business innovation and research
3
International journal of services and operations management
3
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
3
Journal of management research
3
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
3
Journal of travel and tourism marketing
3
Management im Gesundheitswesen : das Lehrbuch für Studium und Praxis
3
Managing service quality : MSQ ; an international journal
3
Marketing theory
3
Reihe Dienstleistungsmanagement, Dienstleistungsmarketing
3
The TQM journal : the international review of organizational improvement
3
The journal of business & industrial marketing
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Tourism management : research, policies, practice
3
Working papers / Institut für Wirtschaftsinformatik der Universität Bern
3
Advances in services marketing
2
African journal of business and economic research : AJBER
2
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ECONIS (ZBW)
12
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12
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date (oldest first)
1
Exploring online sentiment (OS) as a measure of customer experience (CX) for telecommunication services
Lappeman, James
;
Meyer, Seth
;
Miguel, Diana
- In:
Services marketing quarterly
43
(
2022
)
3
,
pp. 257-276
Persistent link: https://www.econbiz.de/10013352800
Saved in:
2
Linking relational benefits and customer loyalty : the mediating role of customer intimacy
Shukla, Mahendra Kumar
;
Pattnaik, Pinaki Nandan
- In:
Services marketing quarterly
41
(
2020
)
4
,
pp. 322-343
Persistent link: https://www.econbiz.de/10012607277
Saved in:
3
Customer-perceived value in long-term buyer-supplier relationships : the general B2B insurance sector
Xuan Nhi Nguyen
;
Thaichon, Park
;
Phi Van Nguyen Thanh
- In:
Services marketing quarterly
40
(
2019
)
1
,
pp. 48-65
Persistent link: https://www.econbiz.de/10012179156
Saved in:
4
The role of termination fee commitment in developing customer value in the telecommunication industry : an empirical study
Pedreño-Santos, Ana
;
García-Madariaga, Jesús
; …
- In:
Services marketing quarterly
40
(
2019
)
4
,
pp. 316-330
Persistent link: https://www.econbiz.de/10012179191
Saved in:
5
Mobile phone service providers shift to no-contract plans : implications on customer retention
Tesfom, Goitom
;
Birch, Nancy J.
;
Culver, Jeffrey N.
- In:
Services marketing quarterly
39
(
2018
)
2
,
pp. 92-107
Persistent link: https://www.econbiz.de/10011859502
Saved in:
6
The "I love o hate them" relationships with cell phone service providers : the role of customer inertia and anger
Carter, Leanne
;
Gray, David
;
D'Alessandro, Steven
; …
- In:
Services marketing quarterly
37
(
2016
)
4
,
pp. 225-240
Persistent link: https://www.econbiz.de/10011628463
Saved in:
7
Marketing services globally : a fourfold typology
Kesavan, Ram
;
Mascarenhas, Oswald
;
Bernacchi, Michael
; …
- In:
Services marketing quarterly
35
(
2014
)
3
,
pp. 187-205
Persistent link: https://www.econbiz.de/10010401584
Saved in:
8
Relationships, roles, and consumer identity in services marketing
McKeage, Kim
;
Gulas, Charles S.
- In:
Services marketing quarterly
34
(
2013
)
3
,
pp. 231-239
Persistent link: https://www.econbiz.de/10009778518
Saved in:
9
The impact of switching costs upon the service quality-perceived value-customer satisfaction-service loyalty chain : a study in the context of cellular services in India
Edward, Manoj
;
George, Babu P.
;
Sarkar, Sudipta Kiran
- In:
Services marketing quarterly
31
(
2010
)
2
,
pp. 151-173
Persistent link: https://www.econbiz.de/10003960083
Saved in:
10
The impact of service fairness perceptions on relationship quality
Clark, Melissa N.
;
Adjei, Mavis T.
;
Yancey, Donna N.
- In:
Services marketing quarterly
30
(
2009
)
3
,
pp. 287-302
Persistent link: https://www.econbiz.de/10003865583
Saved in:
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