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~isPartOf:"Services marketing quarterly"
~subject:"Telekommunikationssektor"
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Telekommunikationssektor
Beziehungsmarketing
90
Relationship marketing
90
Dienstleistungsqualität
50
Service quality
50
Consumer behaviour
48
Konsumentenverhalten
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Customer satisfaction
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Kundenzufriedenheit
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United States
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loyalty
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satisfaction
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customer satisfaction
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customer loyalty
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relationship marketing
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1
Blasco-López, Ma Francisca
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Services marketing quarterly
Journal of retailing and consumer services
6
Journal of strategic marketing
4
Journal of management research
3
The journal of services marketing
3
Working papers / Institut für Wirtschaftsinformatik der Universität Bern
3
African journal of business and economic research : AJBER
2
International journal of business information systems : IJBIS
2
International journal of business innovation and research
2
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
2
International journal of internet marketing and advertising : IJIMA
2
Journal of business research : JBR
2
Journal of targeting, measurement and analysis for marketing
2
Series on management in technology / 2, iimt executive MBA and executive diploma papers
2
Telecommunications policy : the international journal of digital economy, data sciences and new media
2
The TQM journal : the international review of organizational improvement
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
AGDI working paper
1
Achieving excellence in stakeholder management
1
African journal of economic and management studies : AJEMS
1
Arab economic and business journal
1
Asia Pacific journal of management : APJM ; a publication of the Faculty of Business Administration, National University of Singapore
1
Asia marketing journal
1
Asian journal of marketing : the official journal of the Marketing Institute of Singapore
1
Baltic journal of management
1
Berner betriebswirtschaftliche Schriften
1
Branchenkompass ... Telekommunikation : aktuelle Entscheiderbefragung
1
Business analyst : a refereed journal of Shri Ram College of Commerce
1
Business process management journal
1
Business threats and opportunities in the Western Balkans
1
Central European business review : CEBR
1
Cogent business & management
1
Commodity Marketing : Strategies, Concepts, and Cases
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Corporate reputation review : an international journal
1
Customer Experience : Forum Dienstleistungsmanagement
1
Customer service : empowerment and entrapment
1
Department of Economics working paper
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Die unternehmerische Zukunft liegt im Credit Management
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Documento de trabajo / Fundación de las Cajas de Ahorros
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ECONIS (ZBW)
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1
Exploring online sentiment (OS) as a measure of customer experience (CX) for telecommunication services
Lappeman, James
;
Meyer, Seth
;
Miguel, Diana
- In:
Services marketing quarterly
43
(
2022
)
3
,
pp. 257-276
Persistent link: https://www.econbiz.de/10013352800
Saved in:
2
The role of termination fee commitment in developing customer value in the telecommunication industry : an empirical study
Pedreño-Santos, Ana
;
García-Madariaga, Jesús
; …
- In:
Services marketing quarterly
40
(
2019
)
4
,
pp. 316-330
Persistent link: https://www.econbiz.de/10012179191
Saved in:
3
Mobile phone service providers shift to no-contract plans : implications on customer retention
Tesfom, Goitom
;
Birch, Nancy J.
;
Culver, Jeffrey N.
- In:
Services marketing quarterly
39
(
2018
)
2
,
pp. 92-107
Persistent link: https://www.econbiz.de/10011859502
Saved in:
4
The "I love o hate them" relationships with cell phone service providers : the role of customer inertia and anger
Carter, Leanne
;
Gray, David
;
D'Alessandro, Steven
; …
- In:
Services marketing quarterly
37
(
2016
)
4
,
pp. 225-240
Persistent link: https://www.econbiz.de/10011628463
Saved in:
5
The impact of switching costs upon the service quality-perceived value-customer satisfaction-service loyalty chain : a study in the context of cellular services in India
Edward, Manoj
;
George, Babu P.
;
Sarkar, Sudipta Kiran
- In:
Services marketing quarterly
31
(
2010
)
2
,
pp. 151-173
Persistent link: https://www.econbiz.de/10003960083
Saved in:
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