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Dienstleistungsmanagement
8
Service management
8
Beziehungsmarketing
3
Dienstleistungsqualität
3
Dienstleistungssektor
3
Relationship marketing
3
Service industry
3
Service quality
3
Consumer behaviour
2
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USA
2
United States
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service orientation
2
Bauwirtschaft
1
Blessings
1
Construction industry
1
Customer satisfaction
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Customer service
1
Deregulation
1
Deregulierung
1
Dienstleistung
1
Dienstleistungsmarketing
1
HR marketing
1
Innovation
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Innovation diffusion
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Innovation management
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Innovationsdiffusion
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Innovationsmanagement
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Insurance
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Insurance premium
1
Kundenservice
1
Kundenzufriedenheit
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Lieferantenmanagement
1
New product development
1
Personalmarketing
1
Produktentwicklung
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Projektmanagement
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Artis, Andrew B.
1
Bonfim, Leandro Rodrigo Canto
1
Didonet, Simone Regina
1
Faranda, William T.
1
Finoti, Lucas
1
Fleming, David E.
1
Frimpong, Kwabena
1
Jacobsson, Mattias
1
Moorthi, Y. L. R.
1
Roy, Subhadip
1
Schindler, Robert M.
1
Segatto, Andrea P.
1
Sen, Sandipan S.
1
Smith, Alan D.
1
Toaldo, Ana Maria Machado
1
Wiles, Judy A.
1
Wilson, Timothy L.
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Services marketing quarterly
SpringerLink / Bücher
48
Journal of service management
33
International journal of hospitality management
29
Forum Dienstleistungsmanagement
23
Fachhochschule Gelsenkirchen, Institut Arbeit und Technik - Publikationen
19
Journal of service research : JSR
16
International journal of contemporary hospitality management
15
London School of Economics and Political Science - Publications
15
The journal of services marketing
15
Universität Kassel - Fachgebiet Wirtschaftsinformatik: Publikationen
15
International journal of services and operations management
14
Global cases on hospitality industry
13
Springer eBook Collection / Business and Economics
13
Competition in higher education branding and marketing : national and global perspectives
12
Service Value als Werttreiber : Konzepte, Messung und Steuerung
12
Tourism management : research, policies, practice
12
Managing service quality : MSQ ; an international journal
11
Springer eBook Collection
11
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
10
The Sage handbook of hospitality management
10
Gabler Edition Wissenschaft
9
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
9
Journal of retailing and consumer services
9
Lehrbuch
9
Wissenschaft & Praxis
9
Fachhochschule Gelsenkirchen - Institut Arbeit und Technik - Publikationen
8
International journal of quality and service sciences
8
International journal of services technology and management
8
Research
8
Service science, management and engineering : education for the 21st Century
8
Controlling von Dienstleistungen : [die wichtigsten Instrumente und Kennzahlen ; Praxisbeispiele aus unterschiedlichen Branchen ; eigenständige und produktbegleitende Dienstleistungen im Vergleich]
7
Journal of business research : JBR
7
Kundenintegration : Forum Dienstleistungsmanagement
7
Schriften zum Produktionsmanagement
7
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
6
Handbook of service science ; [Vol. 1]
6
Handbuch Hospitality Management : Managementkonzepte, Wettbewerbskontext, Unternehmenspraxis
6
Harvard business review : HBR
6
Industrial marketing management : the international journal for industrial and high-tech firms
6
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ECONIS (ZBW)
8
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1
"Enjoy!" the effects of service blessings on the customer
Schindler, Robert M.
;
Sen, Sandipan S.
;
Wiles, Judy A.
- In:
Services marketing quarterly
43
(
2022
)
1
,
pp. 110-128
Persistent link: https://www.econbiz.de/10012801859
Saved in:
2
Service orientation and innovation results : theoretical development based on service-dominant logic
Finoti, Lucas
;
Bonfim, Leandro Rodrigo Canto
;
Didonet, …
- In:
Services marketing quarterly
43
(
2022
)
4
,
pp. 389-403
Persistent link: https://www.econbiz.de/10013416987
Saved in:
3
Is "proof" the eighth "P" of service? : a conceptual model and propositions
Moorthi, Y. L. R.
;
Roy, Subhadip
- In:
Services marketing quarterly
38
(
2017
)
4
,
pp. 213-225
Persistent link: https://www.econbiz.de/10011798684
Saved in:
4
Service orientation in delivery : perspectives from employees, customers, and managers
Frimpong, Kwabena
- In:
Services marketing quarterly
35
(
2014
)
1
,
pp. 54-67
Persistent link: https://www.econbiz.de/10010346092
Saved in:
5
The role of the manager in shaping customer contact employee perceptions of the firm's relationship with technology : a conceptual model
Fleming, David E.
;
Artis, Andrew B.
- In:
Services marketing quarterly
34
(
2013
)
2
,
pp. 126-138
Persistent link: https://www.econbiz.de/10009745740
Saved in:
6
The construction company through the lens of service management : inferences from sweden
Jacobsson, Mattias
;
Wilson, Timothy L.
- In:
Services marketing quarterly
33
(
2012
)
2
,
pp. 155-176
Persistent link: https://www.econbiz.de/10009553101
Saved in:
7
Strategic leveraging total quality and CRM initiatives : case study of service-orientated firms
Smith, Alan D.
- In:
Services marketing quarterly
32
(
2011
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10008902033
Saved in:
8
The impact of service deregulation on buyers' reliance of a market-based reference price : a test in a B2B insurance context
Faranda, William T.
- In:
Services marketing quarterly
32
(
2011
)
2
,
pp. 129-145
Persistent link: https://www.econbiz.de/10009126360
Saved in:
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