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~isPartOf:"The journal of services marketing"
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Search: subject:"experience"
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Subject
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Beziehungsmarketing
481
Relationship marketing
481
Consumer behaviour
167
Konsumentenverhalten
167
Kundenzufriedenheit
128
Customer satisfaction
127
Dienstleistungsqualität
112
Service quality
112
Deutschland
106
Germany
106
Kundenmanagement
86
Customer service
52
Kundenservice
52
Theorie
52
Theory
52
Kundenintegration
48
Customer integration
47
Kundenbindung
47
Brand management
44
Markenführung
44
Kundenorientierung
39
Event-Marketing
38
Dienstleistungssektor
37
Event marketing
37
Service industry
37
Lieferantenmanagement
36
Supplier relationship management
36
Dienstleistung
33
Kundenwert
33
Social Web
32
Social web
32
Dienstleistungsmarketing
30
Services marketing
30
Beziehungsmanagement
29
Emotion
29
Customer value
28
Services
28
Customer experience
27
Beschwerdemanagement
26
Betriebliche Wertschöpfung
25
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428
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6
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293
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German
235
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Zanger, Cornelia
8
Klaus, Philipp
6
Mattila, Anna S.
6
Heinonen, Kristina
5
Aksoy, Lerzan
3
Alkire, Linda
3
Benoit, Sabine
3
Bruce, Helen L.
3
Bruhn, Manfred
3
Burton, Jamie
3
Dagger, Tracey S.
3
Drengner, Jan
3
Fink, Klaus-J.
3
Foscht, Thomas
3
Gruber, Thorsten
3
Grönroos, Christian
3
Hadwich, Karsten
3
Harris, Lloyd C.
3
Hollebeek, Linda D.
3
Holloway, Betsy Bugg
3
Kumar, V.
3
Palmer, Adrian
3
Rosenbaum, Mark
3
Swoboda, Bernhard
3
Barnes, Donald C.
2
Basso, Kenny
2
Bauer, Hans H.
2
Beatty, Sharon E.
2
Belz, Christian
2
Benkenstein, Martin
2
Black, Hulda G.
2
Choi, Beom Joon
2
Chou, En-Yi
2
Collier, Joel E.
2
Dams, Colja M.
2
Dangelmaier, Wilhelm
2
Dannenberg, Holger
2
Ematinger, Reinhard
2
Frow, Pennie
2
Furrer, Olivier
2
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Published in...
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SpringerLink / Bücher
The journal of services marketing
Journal of business research : JBR
760
Journal of retailing and consumer services
682
Industrial marketing management : the international journal for industrial and high-tech firms
411
International journal of hospitality management
357
Tourism management : research, policies, practice
240
Journal of travel and tourism marketing
209
The service industries journal
203
The journal of business & industrial marketing
194
International journal of contemporary hospitality management
187
Journal of the Academy of Marketing Science
173
Journal of strategic marketing
170
Journal of hospitality marketing & management
158
International journal of electronic customer relationship management : IJECRM
141
Journal of marketing
131
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
126
Asia Pacific journal of marketing and logistics
125
Journal of service research : JSR
125
Cogent business & management
124
Journal of service management
122
Psychology & marketing
122
The journal of brand management : an international journal
120
The journal of product & brand management
118
Tourism management perspectives : TMP
113
Journal of retailing
112
Gabler Edition Wissenschaft
107
European journal of marketing : EJM
105
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
105
IZA Discussion Papers
104
Marketing intelligence & planning
104
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Journal of marketing management : MM
96
Services marketing quarterly
96
Service business
91
Technological forecasting & social change : an international journal
90
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
88
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
87
The international journal of bank marketing : IJBM
86
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
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ECONIS (ZBW)
538
Showing
1
-
10
of
538
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Date (oldest first)
1
Can you ask "too much" of your customers?
Landers, V. Myles
;
Gabler, Colin B.
;
Hardman, Haley E.
; …
- In:
The journal of services marketing
37
(
2023
)
4
,
pp. 531-546
Persistent link: https://www.econbiz.de/10014276929
Saved in:
2
Customer ecosystems : exploring how ecosystem actors shape customer
experience
Lipkin, Michaela
;
Heinonen, Kristina
- In:
The journal of services marketing
36
(
2022
)
9
,
pp. 1-17
Persistent link: https://www.econbiz.de/10013542858
Saved in:
3
Metaverse : shifting the reality of services
Gleim, Mark
;
McCullough, Heath
;
Ferrell, Odies C.
; …
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 13-27
Persistent link: https://www.econbiz.de/10014473577
Saved in:
4
The emperor's new clothes : self-explorative engagement in virtual try-on service experiences positively impacts brand outcomes
Lavoye, Virginie
;
Sipilä, Jenni
;
Mero, Joel
; …
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014473563
Saved in:
5
How strategic design abilities address unmet value in service engagement strategies
Bouman, Nijs
;
Simonse, Lianne
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 22-34
Persistent link: https://www.econbiz.de/10014473566
Saved in:
6
Customer engagement behaviors on physical and virtual engagement platforms
Winell, Erik
;
Nilsson, Jonas
;
Lundberg, Erik
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 35-50
Persistent link: https://www.econbiz.de/10014473569
Saved in:
7
Language-related stereotype threat, customers' well-being and its outcome
Malik, Aaminah Zaman
;
Paswan, Audhesh
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 895-910
Persistent link: https://www.econbiz.de/10014333405
Saved in:
8
Neurophysiological responses to robot-human interactions in retail stores
Rancati, Gaia
;
Maggioni, Isabella
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 261-275
Persistent link: https://www.econbiz.de/10014228964
Saved in:
9
Guest editorial: investigating the effect of the physical context on customer
experience
Bruce, Helen L.
;
Krolikowska, Ewa
;
Rooney, Tara
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 689-699
Persistent link: https://www.econbiz.de/10014314391
Saved in:
10
Where is customer
experience
(CX) research heading? : a personal commentary
Klaus, Philipp
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 700-705
Persistent link: https://www.econbiz.de/10014314392
Saved in:
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