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~isPartOf:"The TQM journal : the international review of organizational improvement"
~isPartOf:"The journal of services marketing"
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Search: "Zufriedenheit"
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Customer satisfaction
276
Kundenzufriedenheit
276
Dienstleistungsqualität
198
Service quality
198
Beziehungsmarketing
149
Relationship marketing
149
Consumer behaviour
129
Konsumentenverhalten
129
Customer service
60
Kundenservice
60
Satisfaction
44
Quality management
43
Qualitätsmanagement
43
Arbeitszufriedenheit
42
Job satisfaction
42
Dienstleistungssektor
31
Service industry
31
Beschwerdemanagement
30
Complaint management
30
Zufriedenheit
27
Emotion
23
Lebensqualität
20
Quality of life
20
Customer experience
19
Services
18
Viral marketing
18
Virales Marketing
18
Well-being
18
Arbeitsverhalten
16
Work behaviour
16
Customer loyalty
15
Dienstleistung
15
USA
15
United States
15
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14
Customer integration
13
Einzelhandel
13
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13
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13
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310
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English
311
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Sharma, Piyush
7
Baccarani, Claudio
4
Collier, Joel E.
4
Dandis, Ala' Omar
4
Klaus, Philipp
4
Mattila, Anna S.
4
Barnes, Donald C.
3
Bonfanti, Angelo
3
Gruber, Thorsten
3
Huang, Min-Hsin
3
Hur, Won-Moo
3
Kristensen, Kai
3
Palmer, Adrian
3
Patterson, Paul G.
3
Rayburn, Steven W.
3
Shahin, Arash
3
Vigolo, Vania
3
Zhan, Wu
3
Aksoy, Lerzan
2
Al Haj Eid, Mohammad Badi’
2
Alkire, Linda
2
Arif, Seema
2
Ashill, Nicholas J.
2
Bang, Nguyen
2
Basso, Kenny
2
Benoit, Sabine
2
Bock, Dora Elizabeth
2
Brady, Michael K.
2
Bruce, Helen L.
2
Cassia, Fabio
2
Cheng, Zhao-Hong
2
Coughlan, Joseph
2
Datta, Rabindranath
2
Eskildsen, Jacob
2
Furrer, Olivier
2
Gounaris, Spiros
2
Gremyr, Ida
2
Gupta, Sumana
2
Harris, Lloyd C.
2
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The TQM journal : the international review of organizational improvement
The journal of services marketing
Discussion paper series / IZA
566
International journal of hospitality management
547
Journal of retailing and consumer services
444
Journal of business research : JBR
443
IZA Discussion Paper
310
Journal of vocational behavior
280
The service industries journal
231
International journal of contemporary hospitality management
225
The international journal of human resource management
224
Tourism management : research, policies, practice
222
SOEP papers on multidisciplinary panel data research / German Socio-Economic Panel Study (SOEP), DIW Berlin
214
Journal of hospitality marketing & management
189
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
188
Cogent business & management
187
Journal of travel and tourism marketing
182
Journal of business ethics : JOBE
150
NBER working paper series
141
Working paper / National Bureau of Economic Research, Inc.
136
International journal of human resource management
135
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
130
Tourism management perspectives : TMP
123
Journal of economic behavior & organization : JEBO
119
Journal of managerial psychology
119
SpringerLink / Bücher
116
International journal of happiness and development
114
NBER Working Paper
113
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
112
Journal of business and psychology
110
Journal of career development
106
Services marketing quarterly
106
Journal of air transport management
101
Journal of Asian finance, economics and business : JAFEB
100
Employee relations
99
Psychology & marketing
96
Journal of service research : JSR
95
Service business
94
GLO discussion paper
91
International journal of productivity and quality management : IJPQM
91
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ECONIS (ZBW)
311
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1
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311
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1
Increasing the willingness to stay : a novel and comprehensive member satisfaction index (MSI) model tested in a leading German tennis club
Kölbl, Kathrin
;
Blank, Cornelia
;
Schobersberger, Wolfgang
- In:
The TQM journal : the international review of …
36
(
2024
)
5
,
pp. 1369-1395
Persistent link: https://www.econbiz.de/10014548987
Saved in:
2
Predicting customer loyalty to Airbnb using PLS-SEM : the role of authenticity, interactivity, involvement and customer engagement
Sallaku, Rezarta
;
Vigolo, Vania
- In:
The TQM journal : the international review of …
36
(
2024
)
5
,
pp. 1346-1368
Persistent link: https://www.econbiz.de/10014548986
Saved in:
3
The effects of chatbots’ attributes on customer relationships with brands : PLS-SEM and importance–performance map analysis
Magno, Francesca
;
Dossena, Giovanna
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1156-1169
Persistent link: https://www.econbiz.de/10014321601
Saved in:
4
On-campus accommodation service quality : the mediating role of students' satisfaction on word of mouth
Gabbianelli, Linda
;
Pencarelli, Tonino
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1224-1255
Persistent link: https://www.econbiz.de/10014321615
Saved in:
5
Statistical validation of critical aspects of the Net Promoter Score
Cazzaro, Manuela
;
Chiodini, Paola Maddalena
- In:
The TQM journal : the international review of …
35
(
2023
)
9
,
pp. 191-209
Persistent link: https://www.econbiz.de/10014460344
Saved in:
6
Tourists' satisfaction and sense of belonging in adopting responsible behaviors : the role of on-site and social media involvement in cultural tourism
Dini, Mauro
;
Curina, Ilaria
;
Francioni, Barbara
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
9
,
pp. 388-410
Persistent link: https://www.econbiz.de/10014460356
Saved in:
7
Reverse compassion : value-in-use and value-in-context of healthcare services during crisis
De Rosis, Sabina
;
Gilmore, Kendall Jamieson
;
Nuti, Sabina
- In:
The TQM journal : the international review of …
35
(
2023
)
9
,
pp. 332-351
Persistent link: https://www.econbiz.de/10014460350
Saved in:
8
The impact of eudaimonic well-being on experience and loyalty : a tourism context
Al-Okaily, Nour Salah
;
Alzboun, Nidal
;
Alrawadieh, Ziad
; …
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 216-231
Persistent link: https://www.econbiz.de/10013542929
Saved in:
9
The impact of Covid-19 on organisational commitment with mediating role of satisfaction among the Iraqi auditors
Dashtbayaz, Mahmoud Lari
;
Salehi, Mahdi
;
Mozan, Sadeq
- In:
The TQM journal : the international review of …
35
(
2023
)
7
,
pp. 1743-1760
Persistent link: https://www.econbiz.de/10014380876
Saved in:
10
Digital transformation for crisis preparedness : service employees' perspective
Leo, Wei Wei Cheryl
;
Laud, Gaurangi
;
Chou, Cindy Yunhsin
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 351-370
Persistent link: https://www.econbiz.de/10014228976
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