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~isPartOf:"The TQM journal : the international review of organizational improvement"
~subject:"Bank"
~subject:"Service quality"
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Search: subject:"Beziehungsmarketing"
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Bank
Service quality
Beziehungsmarketing
45
Relationship marketing
45
Customer satisfaction
32
Kundenzufriedenheit
32
Dienstleistungsqualität
29
Consumer behaviour
23
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Al Haj Eid, Mohammad Badi’
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The TQM journal : the international review of organizational improvement
Journal of retailing and consumer services
184
International journal of hospitality management
116
Journal of business research : JBR
105
The journal of services marketing
97
The service industries journal
82
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
The international journal of bank marketing : IJBM
55
Journal of hospitality marketing & management
54
Services marketing quarterly
51
Journal of service research : JSR
48
International journal of contemporary hospitality management
46
Journal of travel and tourism marketing
43
Service business
42
Journal of service management
38
Cogent business & management
31
Journal of strategic marketing
31
International journal of electronic customer relationship management : IJECRM
30
Tourism management : research, policies, practice
29
Industrial marketing management : the international journal for industrial and high-tech firms
28
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
27
Journal of service research
26
International journal of quality and service sciences
24
Asia Pacific journal of marketing and logistics
22
Journal of financial services marketing : JFSM
22
Journal of the Academy of Marketing Science
22
Managing service quality : MSQ ; an international journal
22
Marketing intelligence & planning
22
Total quality management & business excellence
22
International journal of services and operations management
21
Journal of air transport management
21
International journal of services, economics and management
19
European journal of marketing : EJM
18
International journal of productivity and quality management : IJPQM
18
Journal of marketing
18
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
18
Psychology & marketing
18
International journal of quality & reliability management
17
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
17
Journal of service theory and practice : JSTP
17
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ECONIS (ZBW)
29
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1
Do memorable restaurant experiences affect eWOM? : the moderating effect of consumers' behavioural engagement on social networking sites
Souki, Gustavo Quiroga
;
Oliveira, Alessandro Silva de
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2255-2281
Persistent link: https://www.econbiz.de/10014457640
Saved in:
2
Web design and trust as moderators in the relationship between e-service quality, customer satisfaction and customer loyalty
Venkatakrishnan, Jeeva
;
Alagiriswamy, Ravikumar
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2455-2484
Persistent link: https://www.econbiz.de/10014457817
Saved in:
3
Customer lifetime value : the effect of relational benefits, brand experiences, quality, satisfaction, trust and commitment in the fast-food restaurants
Dandis, Ala' Omar
;
Al Haj Eid, Mohammad Badi’
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2526-2546
Persistent link: https://www.econbiz.de/10014458533
Saved in:
4
Does pickup service quality explain buy online pickup in-store service user's citizenship behavior? : moderating role of product categories and gender
Natarajan, Thamaraiselvan
;
Ramanan, Deepak V.
;
Jayapal, …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2547-2571
Persistent link: https://www.econbiz.de/10014458534
Saved in:
5
The intricate relationships of consumers’ loyalty and their perceptions of service quality, price and satisfaction in restaurant service
Selim Ahmed
;
Al Asheq, Ahmed
;
Ahmed, Ezaz
;
Chowdhury, …
- In:
The TQM journal : the international review of …
35
(
2023
)
2
,
pp. 519-539
Persistent link: https://www.econbiz.de/10014321246
Saved in:
6
Bank 4.0 experiential quality and customer loyalty : a serial mediating role of customer trust and engagement
Hussein, Ananda Sabil
;
Sumiati
;
Hapsari, Raditha
;
Abu …
- In:
The TQM journal : the international review of …
35
(
2023
)
7
,
pp. 1706-1721
Persistent link: https://www.econbiz.de/10014380874
Saved in:
7
Mapping the customer centric weather index insurance service design using quality function deployment
Singh, Pankaj
;
Agrawal, Gaurav
- In:
The TQM journal : the international review of …
34
(
2022
)
6
,
pp. 1800-1822
Persistent link: https://www.econbiz.de/10014320947
Saved in:
8
Understanding customers hospital experience and value co-creation behavior
Samsa, Çağlar
;
Yüce, Alpaslan
- In:
The TQM journal : the international review of …
34
(
2022
)
6
,
pp. 1860-1876
Persistent link: https://www.econbiz.de/10014320955
Saved in:
9
Service quality, customer satisfaction and customer value : holistic determinants of loyalty and word-of-mouth in services
Marcos, Anabela Maria Bello de Figueiredo
;
Coelho, Arnaldo
- In:
The TQM journal : the international review of …
34
(
2022
)
5
,
pp. 957-978
Persistent link: https://www.econbiz.de/10013537675
Saved in:
10
Total Quality Management in higher education : a literature review on barriers, customers and accreditation
Jasti, Naga Vamsi Krishna
;
Venkateswaran, V.
;
Kota, Srinivas
- In:
The TQM journal : the international review of …
34
(
2022
)
5
,
pp. 1250-1272
Persistent link: https://www.econbiz.de/10013537688
Saved in:
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