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~isPartOf:"The international journal of bank marketing : IJBM"
~subject:"Bankgeschäft"
~subject:"Consumer behaviour"
~subject:"United States"
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Bankgeschäft
Consumer behaviour
United States
Personal banking
48
Privatkundengeschäft
48
Beziehungsmarketing
21
Relationship marketing
21
Konsumentenverhalten
20
Customer satisfaction
17
Kundenzufriedenheit
17
Dienstleistungsqualität
16
Service quality
16
Bank
13
India
7
Indien
7
Electronic Banking
6
Electronic banking
6
Retail banking
6
Banking services
5
Confidence
5
Financial services
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Finanzdienstleistung
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Loyalty
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Vertrauen
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Customer loyalty
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Factor analysis
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Faktorenanalyse
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Bank marketing
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Canada
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China
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Corporate Social Responsibility
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Customer value
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Dienstleistungsmarketing
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Ghana
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Kanada
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Key account management
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Key-Account-Management
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Services marketing
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22
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Al-Hawari, Mohd Ahmad
1
Amoako, George Kofi
1
Anabila, Peter
1
Batra, Dharminder Kumar
1
Broekhuizen, Thijs L. J.
1
Casado, Ana Belén
1
Chan, Andrew
1
Chan, Carlson
1
Chikazhe, Lovemore
1
Choudhury, Koushiki
1
Coughlan, Jane
1
Dimitriadis, Sergios
1
Drennan, Judy
1
Effah, Ebenezer Asare
1
Ferguson, David
1
Franken, Heiner
1
Ganguli, Shirshendu
1
Gera, Rajat
1
Heinonen, Kristina
1
Henrique, Jorge Luiz
1
Hoffmann, Arvid O. I.
1
Hong, Jung-kee
1
Ismail, Hina
1
Khan, Zia
1
Kouremenos, Athanasios
1
Kumi, Desmond Kwadjo
1
Kyrezis, Nikolaos
1
Lai, Chia Hung
1
Lähteenmaki, Ilkka
1
Macredie, Robert D.
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Makanyeza, Charles
1
Matos, Celso Augusto de
1
McDonald, Lynette M.
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Medberg, Gustav
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Mittal, Sanjiv
1
Más Ruiz, Francisco José
1
Narteh, Bedman
1
Nicolau, Juan L.
1
Nätti, Satu
1
Owusu-Frimpong, Nana
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The international journal of bank marketing : IJBM
Journal of financial services marketing : JFSM
11
Journal of retailing and consumer services
10
International journal of bank marketing
8
Financial innovation in retail and corporate banking
6
Bank-Archiv : Zeitschrift für das gesamte Bank- und Börsenwesen : journal of banking and financial research
4
Die Bank
4
Europäische Hochschulschriften / 5
4
Finance and economics discussion series
4
Journal of payments strategy & systems
4
SpringerLink / Bücher
4
The journal of services marketing
4
Cogent business & management
3
Discussion paper / Centre for Economic Policy Research
3
European journal of marketing : EJM
3
Global business review
3
International journal of electronic customer relationship management : IJECRM
3
International journal of services and operations management
3
Journal of financial services research : JFSR
3
Managing service quality : MSQ ; an international journal
3
Thunderbird international business review
3
African journal of economic and management studies : AJEMS
2
Aspekte der Digitalisierung in Banken
2
Banks and bank systems : international research journal
2
Business and Economic Research : BER
2
ECB Working Paper
2
Economic policy review
2
Economic research
2
Essays in industrial organization and asset allocation
2
GITAM journal of management : a quarterly publication of GITAM Institute of Management
2
International journal of business excellence : IJBEX
2
International journal of economic perspectives : IJEP
2
International journal of financial innovation in banking : IJFIB
2
International journal of financial research
2
International journal of quality and service sciences
2
Islamic finance : principles, performance and prospects
2
Journal of banking & finance
2
Journal of contemporary management : JMC
2
Journal of digital banking
2
Journal of financial services marketing
2
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ECONIS (ZBW)
22
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1
Relative importance of service value by customer relationship stages : evidence from the Indian retail banking
Ponnam, Abhilash
;
Paul, Rik
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 319-334
Persistent link: https://www.econbiz.de/10011707953
Saved in:
2
Mediation role of brand preference on bank advertising and customer loyalty : a developing country perspective
Amoako, George Kofi
;
Anabila, Peter
;
Effah, Ebenezer Asare
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
6
,
pp. 983-996
Persistent link: https://www.econbiz.de/10011788289
Saved in:
3
Mediators of the relationship between service quality and customer loyalty : evidence from the banking sector in Zimbabwe
Makanyeza, Charles
;
Chikazhe, Lovemore
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
3
,
pp. 540-556
Persistent link: https://www.econbiz.de/10011731623
Saved in:
4
Predictors of customer loyalty in the Pakistani banking industry : a moderated-mediation study
Saleem, Muhammad Abid
;
Zahra, Sadaf
;
Ismail, Hina
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
3
,
pp. 411-430
Persistent link: https://www.econbiz.de/10011593803
Saved in:
5
How the personality of retail bank customers interferes with the relationship between service quality and loyalty
Al-Hawari, Mohd Ahmad
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
1
,
pp. 41-57
Persistent link: https://www.econbiz.de/10010530075
Saved in:
6
An evaluation of an integrated perspective of perceived service quality for retail banking services in India
Mittal, Sanjiv
;
Gera, Rajat
;
Batra, Dharminder Kumar
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
3
,
pp. 330-350
Persistent link: https://www.econbiz.de/10011383612
Saved in:
7
Customer satisfaction and loyalty in the United Arab Emirates banking industry
Sayani, Hameedah
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
3
,
pp. 351-375
Persistent link: https://www.econbiz.de/10011383622
Saved in:
8
Customer responses to CSR in the Pakistani banking industry
Khan, Zia
;
Ferguson, David
;
Pérez, Andrea
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
4
,
pp. 471-493
Persistent link: https://www.econbiz.de/10011384253
Saved in:
9
The influence of personal values and demographic variables on customer loyalty in the banking industry
Henrique, Jorge Luiz
;
Matos, Celso Augusto de
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
4
,
pp. 571-587
Persistent link: https://www.econbiz.de/10011384274
Saved in:
10
Service quality and word of mouth : a study of the banking sector
Choudhury, Koushiki
- In:
The international journal of bank marketing : IJBM
32
(
2014
)
7
,
pp. 612-627
Persistent link: https://www.econbiz.de/10010423924
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