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~isPartOf:"The international journal of bank marketing : IJBM"
~subject:"Banking"
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Banking
Beziehungsmarketing
85
Relationship marketing
85
Consumer behaviour
41
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41
Bank
38
Customer satisfaction
34
Kundenzufriedenheit
34
Dienstleistungsqualität
25
Service quality
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Personal banking
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Privatkundengeschäft
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Confidence
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Vertrauen
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Customer loyalty
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Electronic Banking
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Electronic banking
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Bankgeschäft
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Khera, Shikha N.
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The international journal of bank marketing : IJBM
International journal of finance & banking studies : JJFBS
2
Journal of retailing and consumer services
2
Business & information systems engineering : BISE ; the international journal of Wirtschaftsinformatik
1
Electronic markets : the international journal on networked business
1
European business review
1
Finance India : the quarterly journal of Indian Institute of Finance
1
International journal of economic research
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International journal of emerging markets
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Journal of business research : JBR
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Journal of financial services marketing : JFSM
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Journal of global information management
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ECONIS (ZBW)
7
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1
Building customer loyalty in digital banking : a study of bank staff's perspectives on the challenges of digital CRM and loyalty
Larsson, Anthony
;
Viitaoja, Yamit
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
6
,
pp. 858-877
Persistent link: https://www.econbiz.de/10011788204
Saved in:
2
Mediators of the relationship between service quality and customer loyalty : evidence from the banking sector in Zimbabwe
Makanyeza, Charles
;
Chikazhe, Lovemore
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
3
,
pp. 540-556
Persistent link: https://www.econbiz.de/10011731623
Saved in:
3
Value co-destruction between customers and frontline employees : a social system perspective
Kashif, Muhammad
;
Zarkada, Anna
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
6
,
pp. 672-691
Persistent link: https://www.econbiz.de/10011456298
Saved in:
4
Interactive effects of personal and organizational resources on frontline bank employees' job outcomes : the mediating role of person-job fit
Sengupta, Aditi Sarkar
;
Yavas, Ugur
;
Babakus, Emin
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
7
,
pp. 884-903
Persistent link: https://www.econbiz.de/10011490746
Saved in:
5
Boosting customer orientation through coaching : a Canadian study
Pousa, Claudio
;
Mathieu, Anne
- In:
The international journal of bank marketing : IJBM
32
(
2014
)
1
,
pp. 60-81
Persistent link: https://www.econbiz.de/10010252723
Saved in:
6
Antecedents of discretionary risky-service behavior : an exploratory study
Bhaskar, Shilpa Sharma
;
Khera, Shikha N.
- In:
The international journal of bank marketing : IJBM
32
(
2014
)
6
,
pp. 477-493
Persistent link: https://www.econbiz.de/10010415423
Saved in:
7
Obstacles to upgrading customer value-in use in retail banking
Lähteenmaki, Ilkka
;
Nätti, Satu
- In:
The international journal of bank marketing : IJBM
31
(
2013
)
5
,
pp. 334-347
Persistent link: https://www.econbiz.de/10009787623
Saved in:
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