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~isPartOf:"The international journal of bank marketing : IJBM"
~subject:"Corporate social responsibility"
~subject:"Service quality"
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Corporate social responsibility
Service quality
Beziehungsmarketing
85
Relationship marketing
85
Consumer behaviour
41
Konsumentenverhalten
41
Bank
38
Customer satisfaction
34
Kundenzufriedenheit
34
Dienstleistungsqualität
25
Personal banking
21
Privatkundengeschäft
21
Confidence
12
Vertrauen
12
Customer loyalty
11
Electronic Banking
11
Electronic banking
11
Bankgeschäft
10
Banking services
10
Brand management
9
Financial services
9
Finanzdienstleistung
9
India
9
Indien
9
Loyalty
9
Markenführung
9
Trust
9
Customers
8
Lieferantenmanagement
8
Supplier relationship management
8
Banking
7
Brand image
7
Markenimage
7
Banks
6
Corporate Social Responsibility
6
Customer value
6
Kundenwert
6
Banking industry
5
Customer orientation
5
Emotion
5
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29
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English
29
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Pérez, Andrea
4
Rodríguez del Bosque, Ignacio A.
3
Brun, Isabelle
2
Rajaobelina, Lova
2
Al-Hawari, Mohd Ahmad
1
Al-jazzazi, Akram
1
Amin, Muslim
1
Arcand, Manon
1
Babakus, Emin
1
Bak, Randall
1
Bang, Nguyen
1
Bapat, Dhananjay
1
Bhat, Suhail Ahmad
1
Buonamassa, Daniela
1
Butcher, Ken
1
Butt, Muhammad Mohsin
1
Chikazhe, Lovemore
1
Chomvilailuk, Rojanasak
1
Clemes, Michael D.
1
Darzi, Mushtag Ahmad
1
Eser, Zeliha
1
Fatima, Tasneem
1
Ferguson, David
1
Gan, Christopher
1
Girard, Tulay
1
Gorgoglione, Michele
1
Hino, Hayiel
1
Ismail, Hina
1
Jahanzeb, Sadia
1
Kaura, Vinita
1
Khan, Zia
1
Klaus, Philipp
1
Ladeira, Wagner Junior
1
Levy, Shalom
1
Line, Ricard
1
Loh, Claire
1
Lähteenmaki, Ilkka
1
Makanyeza, Charles
1
Nyman, Henrich
1
Nätti, Satu
1
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Published in...
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The international journal of bank marketing : IJBM
Journal of retailing and consumer services
190
International journal of hospitality management
124
Journal of business research : JBR
123
The journal of services marketing
100
The service industries journal
74
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
58
Journal of hospitality marketing & management
57
International journal of contemporary hospitality management
52
Services marketing quarterly
51
Journal of service research : JSR
47
Journal of travel and tourism marketing
44
Service business
43
Journal of service management
38
Cogent business & management
35
Tourism management : research, policies, practice
31
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
29
Journal of strategic marketing
29
The TQM journal : the international review of organizational improvement
29
Industrial marketing management : the international journal for industrial and high-tech firms
27
Journal of service research
27
Marketing intelligence & planning
25
Asia Pacific journal of marketing and logistics
24
International journal of quality and service sciences
24
Journal of the Academy of Marketing Science
23
Journal of air transport management
22
Total quality management & business excellence
22
International journal of services and operations management
21
Managing service quality : MSQ ; an international journal
21
Journal of business ethics : JOBE
20
International journal of electronic customer relationship management : IJECRM
19
International journal of services, economics and management
19
Psychology & marketing
19
International journal of productivity and quality management : IJPQM
18
Journal of marketing
18
European journal of marketing : EJM
17
International journal of quality & reliability management
17
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
17
Journal of service theory and practice
17
Journal of service theory and practice : JSTP
17
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ECONIS (ZBW)
29
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29
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1
Personal traits and customer responses to CSR perceptions in the banking sector
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
1
,
pp. 128-146
Persistent link: https://www.econbiz.de/10011617865
Saved in:
2
Does the interactive quality of premium asset management service promote customers' referral intentions? : the moderating effect of customer's asset size
Park, Kyoo Bae
;
Park, Min Jae
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
4
,
pp. 596-615
Persistent link: https://www.econbiz.de/10011725701
Saved in:
3
Exploring the antecedents of loyalty in the context of multi-channel banking
Bapat, Dhananjay
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 174-186
Persistent link: https://www.econbiz.de/10011707751
Saved in:
4
Demographic differences in Jordanian bank service quality perceptions
Al-jazzazi, Akram
;
Sultan, Parves
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 275-297
Persistent link: https://www.econbiz.de/10011707781
Saved in:
5
Relative importance of service value by customer relationship stages : evidence from the Indian retail banking
Ponnam, Abhilash
;
Paul, Rik
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 319-334
Persistent link: https://www.econbiz.de/10011707953
Saved in:
6
Mobile banking service quality and customer relationships
Arcand, Manon
;
Tep, Sandrine Prom
;
Brun, Isabelle
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1066-1087
Persistent link: https://www.econbiz.de/10011814538
Saved in:
7
Apps for mobile banking and customer statisfaction : a cross-cultural study
Sampaio, Cláudio Hoffmann
;
Ladeira, Wagner Junior
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1131-1151
Persistent link: https://www.econbiz.de/10011815044
Saved in:
8
Mediators of the relationship between service quality and customer loyalty : evidence from the banking sector in Zimbabwe
Makanyeza, Charles
;
Chikazhe, Lovemore
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
3
,
pp. 540-556
Persistent link: https://www.econbiz.de/10011731623
Saved in:
9
Emotional brand attachment : a factor in customer-bank relationships
Levy, Shalom
;
Hino, Hayiel
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
2
,
pp. 136-150
Persistent link: https://www.econbiz.de/10011486706
Saved in:
10
The stakeholder management theory of CSR : a multidimensional approach in understanding customer identification and satisfaction
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
5
,
pp. 731-751
Persistent link: https://www.econbiz.de/10011606427
Saved in:
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