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~isPartOf:"The international journal of bank marketing : IJBM"
~subject:"Customer Loyalty"
~subject:"Customer satisfaction"
~subject:"Social web"
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Customer Loyalty
Customer satisfaction
Social web
Beziehungsmarketing
12
Relationship marketing
12
Customer loyalty
11
Consumer behaviour
9
Konsumentenverhalten
9
Bank
7
Kundenzufriedenheit
7
Dienstleistungsqualität
6
Service quality
6
Personal banking
4
Privatkundengeschäft
4
Electronic Banking
3
Electronic banking
3
Customer retention
2
Kundenbindung
2
Lieferantenmanagement
2
Supplier relationship management
2
Trust
2
Advertising
1
Advertising effects
1
Asymmetric information
1
Asymmetrische Information
1
Banking
1
Banking industry
1
Banks
1
Brand image
1
Brand management
1
Brand preference
1
Buyer-seller relationships
1
CRM
1
Competitive advantage
1
Complaints
1
Confidence
1
Conventional banks
1
Corporate Social Responsibility
1
Corporate social responsibility
1
Customer advocacy
1
Customer orientation
1
Customer reaction
1
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7
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Amin, Muslim
1
Bhat, Suhail Ahmad
1
Darzi, Mushtag Ahmad
1
Ismail, Hina
1
Kaura, Vinita
1
Prasad, Ch. S. Durga
1
Saleem, Muhammad Abid
1
Sayani, Hameedah
1
Sharma, Sourabh
1
Thakur, Rakhi
1
Yeh, Ying-Pin
1
Zahra, Sadaf
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The international journal of bank marketing : IJBM
Journal of retailing and consumer services
41
The service industries journal
14
Journal of business research : JBR
13
International journal of contemporary hospitality management
12
Cogent business & management
11
International journal of hospitality management
11
Journal of hospitality marketing & management
11
The TQM journal : the international review of organizational improvement
9
Services marketing quarterly
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Asia Pacific journal of marketing and logistics
7
Journal of Asian finance, economics and business : JAFEB
7
Journal of the Academy of Marketing Science
7
The journal of services marketing
7
International journal of quality & reliability management
6
International journal of quality and service sciences
6
Journal of open innovation : technology, market, and complexity
6
Psychology & marketing
6
Service business
6
International journal of business information systems : IJBIS
5
International journal of electronic customer relationship management : IJECRM
5
Journal of Islamic marketing
5
Journal of marketing analytics : JMA
5
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
5
Journal of service management
5
Journal of strategic marketing
5
The journal of applied business research
5
Total quality management & business excellence
5
Computer-mediated marketing strategies : social media and online brand communities
4
European journal of marketing : EJM
4
How to succeed in the digital age : strategies from 17 top managers
4
International Journal of Customer Relationship Marketing and Management (IJCRMM)
4
International journal of business excellence : IJBEX
4
International journal of e-business research : an official publication of the Information Resources Management Association
4
International journal of electronic marketing and retailing : IJEMR
4
International journal of services and operations management
4
International journal of services and operations management : IJSOM
4
Inventi impact: retailing & consumer services
4
Journal for global business advancement : JGBA
4
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ECONIS (ZBW)
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1
Internet banking service quality and its implication on e-customer satisfaction and e-
customer
loyalty
Amin, Muslim
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
3
,
pp. 280-306
Persistent link: https://www.econbiz.de/10011593721
Saved in:
2
Customer relationship management : an approach to competitive advantage in the banking sector by exploring the mediational role of loyalty
Bhat, Suhail Ahmad
;
Darzi, Mushtag Ahmad
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
3
,
pp. 388-410
Persistent link: https://www.econbiz.de/10011593782
Saved in:
3
Predictors of
customer
loyalty
in the Pakistani banking industry : a moderated-mediation study
Saleem, Muhammad Abid
;
Zahra, Sadaf
;
Ismail, Hina
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
3
,
pp. 411-430
Persistent link: https://www.econbiz.de/10011593803
Saved in:
4
Corporate social responsibility and service innovation on
customer
loyalty
: an empirical investigation in wealth management services
Yeh, Ying-Pin
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
6
,
pp. 823-839
Persistent link: https://www.econbiz.de/10011456319
Saved in:
5
Customer satisfaction and loyalty in the United Arab Emirates banking industry
Sayani, Hameedah
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
3
,
pp. 351-375
Persistent link: https://www.econbiz.de/10011383622
Saved in:
6
Service quality, service convenience, price and fairness,
customer
loyalty
, and the mediating role of customer satisfaction
Kaura, Vinita
;
Prasad, Ch. S. Durga
;
Sharma, Sourabh
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
4
,
pp. 404-422
Persistent link: https://www.econbiz.de/10011384249
Saved in:
7
What keeps mobile banking customers loyal?
Thakur, Rakhi
- In:
The international journal of bank marketing : IJBM
32
(
2014
)
7
,
pp. 628-646
Persistent link: https://www.econbiz.de/10010423923
Saved in:
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