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~isPartOf:"The international journal of bank marketing : IJBM"
~subject:"Electronic Banking"
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Search: subject_exact:"Qualität von Dienstleistungen"
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Electronic Banking
Dienstleistungsqualität
58
Service quality
58
Customer satisfaction
37
Kundenzufriedenheit
37
Consumer behaviour
29
Konsumentenverhalten
29
Beziehungsmarketing
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Relationship marketing
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SERVQUAL
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Brun, Isabelle
2
Rajaobelina, Lova
2
Adewoye, Oyerinde J.
1
Amin, Muslim
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Arcand, Manon
1
Ayo, Charles K.
1
Bak, Randall
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Douglas, G.
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Eweoya, Ibukun O.
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Ganguli, Shirshendu
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Jack, M. A.
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Jaiswal, Deepak
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Kumar, Amresh
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The international journal of bank marketing : IJBM
International journal of bank marketing
9
International journal of services and operations management
8
International journal of business information systems : IJBIS
7
International journal of quality & reliability management
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Journal of financial services marketing
5
Services marketing quarterly
5
Cogent business & management
4
Electronic commerce research
4
Global business review
4
International journal of electronic finance : IJEF
4
Journal of Asian finance, economics and business : JAFEB
4
Journal of financial services marketing : JFSM
4
Journal of retailing and consumer services
4
Nepalese journal of finance : a publication of Uniglobe College
4
The service industries journal
4
International journal of business excellence : IJBEX
3
International journal of business policy and economics
3
International journal of financial services management : IJFSM
3
Journal for global business advancement : JGBA
3
Journal of business research : JBR
3
Journal of central banking theory and practice
3
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
3
Online banking security measures and data protection
3
The journal of services marketing
3
Electronic markets : the international journal on networked business
2
European research studies
2
Expert journal of marketing
2
Financial services review : the journal of individual financial management
2
Gabler Edition Wissenschaft
2
Global journal of business management : GJBM
2
Interactive Marketing im Web 2.0+ : Konzepte und Anwendungen für ein erfolgreiches Marketingmanagement im Internet
2
International journal of business and globalisation : IJBG
2
International journal of business excellence
2
International journal of e-business research : an official publication of the Information Resources Management Association
2
International journal of economics and finance
2
International journal of electronic business
2
International journal of emerging markets
2
International journal of innovation and technology management
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1
Mobile banking service quality and customer relationships
Arcand, Manon
;
Tep, Sandrine Prom
;
Brun, Isabelle
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1066-1087
Persistent link: https://www.econbiz.de/10011814538
Saved in:
2
Role of mobile banking servicescape on customer attitude and engagement : an empirical investigation in India
Sahoo, Debjani
;
Pillai, Sreejesh S.
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1113-1130
Persistent link: https://www.econbiz.de/10011815032
Saved in:
3
Apps for mobile banking and customer statisfaction : a cross-cultural study
Sampaio, Cláudio Hoffmann
;
Ladeira, Wagner Junior
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1131-1151
Persistent link: https://www.econbiz.de/10011815044
Saved in:
4
The impact of perceived service quality dimensions on customer satisfaction : an empirical study on public sector banks in India
Kant, Rishi
;
Jaiswal, Deepak
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
3
,
pp. 411-430
Persistent link: https://www.econbiz.de/10011731400
Saved in:
5
Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty
Amin, Muslim
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
3
,
pp. 280-306
Persistent link: https://www.econbiz.de/10011593721
Saved in:
6
Examining the key dimensions of mobile banking service quality : an exploratory study
Jun, Minjoon
;
Palacios, Sergio
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
3
,
pp. 307-326
Persistent link: https://www.econbiz.de/10011593725
Saved in:
7
E-banking users’ behaviour : e-service quality, attitude, and customer satisfaction
Ayo, Charles K.
;
Oni, Aderonke Atinuke
;
Adewoye, Oyerinde J.
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
3
,
pp. 347-367
Persistent link: https://www.econbiz.de/10011593755
Saved in:
8
Online banking adoption : a factor validation and satisfaction causation study in the context of Indian banking customers
Sikdar, Pallab
;
Kumar, Amresh
;
Makkad, Munish
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
6
,
pp. 760-785
Persistent link: https://www.econbiz.de/10011456305
Saved in:
9
What keeps mobile banking customers loyal?
Thakur, Rakhi
- In:
The international journal of bank marketing : IJBM
32
(
2014
)
7
,
pp. 628-646
Persistent link: https://www.econbiz.de/10010423923
Saved in:
10
Online relationship quality : scale development and initial testing
Brun, Isabelle
;
Rajaobelina, Lova
;
Line, Ricard
- In:
The international journal of bank marketing : IJBM
32
(
2014
)
1
,
pp. 5-27
Persistent link: https://www.econbiz.de/10010252740
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