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~isPartOf:"The international review of retail, distribution and consumer research"
~isPartOf:"The journal of services marketing"
~subject:"Konsumentenverhalten"
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Search: subject:"customer relationship management"
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Konsumentenverhalten
Beziehungsmarketing
290
Relationship marketing
290
Consumer behaviour
162
Customer satisfaction
129
Kundenzufriedenheit
129
Dienstleistungsqualität
105
Service quality
105
Einzelhandel
52
Retail trade
52
Customer service
41
Kundenservice
41
Customer integration
34
Kundenintegration
34
Dienstleistungssektor
31
Service industry
31
Customer experience
26
USA
25
United States
25
Dienstleistungsmarketing
23
Lieferantenmanagement
23
Services
23
Services marketing
23
Supplier relationship management
23
Betriebliche Wertschöpfung
22
Value creation
22
Beschwerdemanagement
21
Complaint management
21
Emotion
21
Confidence
20
Social Web
20
Social web
20
Vertrauen
20
Brand management
19
Dienstleistung
19
Markenführung
19
Customer engagement
17
Customer value
17
Kundenwert
17
Loyalty
16
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Undetermined
102
Free
4
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Article
162
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Article in journal
162
Aufsatz in Zeitschrift
162
Conference paper
7
Konferenzbeitrag
7
Language
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English
162
Author
All
Klaus, Philipp
5
Mattila, Anna S.
5
Saarijärvi, Hannu
4
Hollebeek, Linda D.
3
Schramm-Klein, Hanna
3
Alkire, Linda
2
Basso, Kenny
2
Benoit, Sabine
2
Bruce, Helen L.
2
Choi, Beom Joon
2
Gabler, Colin B.
2
Karjaluoto, Heikki
2
Kuusela, Hannu
2
Liu, Matthew Tingchi
2
Madupalli, Ramana Kumar
2
Menidjel, Choukri
2
Neale, Larry
2
Poddar, Amit
2
Rosenbaum, Mark
2
Steinmann, Sascha
2
Vilnai-Yavetz, Iris
2
Wagner, Gerhard
2
Zhao, Jing
2
Zielke, Stephan
2
Ahmad, Hassan
1
Ahn, Kwanghoon
1
Akamavi, Raphaël K.
1
Aksoy, Lerzan
1
Al-Hawari, Mohd Ahmad
1
Aldas-Manzano, Joaquin
1
Ali, Fayaz
1
Alić, Adi
1
Anaza, Nwamaka A.
1
Arnold, Mark J.
1
Bagaas, Ingrid K.
1
Baillod, Chloé
1
Ball, Joan
1
Bang, Nguyen
1
Banik, Shanta
1
Baron, Steve
1
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Published in...
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The international review of retail, distribution and consumer research
The journal of services marketing
Journal of retailing and consumer services
459
Journal of business research : JBR
338
International journal of hospitality management
164
The journal of product & brand management
97
The journal of brand management : an international journal
77
Journal of the Academy of Marketing Science
76
Psychology & marketing
74
Cogent business & management
72
Journal of hospitality marketing & management
72
Asia Pacific journal of marketing and logistics
68
International journal of contemporary hospitality management
68
Journal of retailing
66
Journal of travel and tourism marketing
66
The service industries journal
63
Journal of strategic marketing
60
Industrial marketing management : the international journal for industrial and high-tech firms
55
Journal of service management
55
Journal of marketing
51
Marketing intelligence & planning
51
European journal of marketing : EJM
50
Journal of service research : JSR
49
International journal of retail & distribution management
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
48
Services marketing quarterly
48
Tourism management : research, policies, practice
47
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
46
International journal of internet marketing and advertising : IJIMA
44
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
42
International journal of retail and distribution management
42
SpringerLink / Bücher
42
The international journal of bank marketing : IJBM
41
Service business
40
International journal of electronic marketing and retailing : IJEMR
38
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
36
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
36
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
36
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
35
International journal of electronic customer relationship management : IJECRM
32
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ECONIS (ZBW)
162
Showing
1
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10
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162
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date (oldest first)
1
The emperor's new clothes : self-explorative engagement in virtual try-on service experiences positively impacts brand outcomes
Lavoye, Virginie
;
Sipilä, Jenni
;
Mero, Joel
; …
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014473563
Saved in:
2
Customer engagement behaviors on physical and virtual engagement platforms
Winell, Erik
;
Nilsson, Jonas
;
Lundberg, Erik
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 35-50
Persistent link: https://www.econbiz.de/10014473569
Saved in:
3
Physical retailing vs. physical distancing : an empirical study of Swedish retail adaptations in the wake of Covid-19
Hultman, Jens
;
Egan-Wyer, Carys
- In:
The international review of retail, distribution and …
32
(
2022
)
2
,
pp. 201-220
Persistent link: https://www.econbiz.de/10013274215
Saved in:
4
Customer ecosystems : exploring how ecosystem actors shape customer experience
Lipkin, Michaela
;
Heinonen, Kristina
- In:
The journal of services marketing
36
(
2022
)
9
,
pp. 1-17
Persistent link: https://www.econbiz.de/10013542858
Saved in:
5
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
6
Customer engagement in online service brand communities
Chi, Ming
;
Harrigan, Paul
;
Xu, Yongshun
- In:
The journal of services marketing
36
(
2022
)
2
,
pp. 201-216
Persistent link: https://www.econbiz.de/10013407472
Saved in:
7
Language-related stereotype threat, customers' well-being and its outcome
Malik, Aaminah Zaman
;
Paswan, Audhesh
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 895-910
Persistent link: https://www.econbiz.de/10014333405
Saved in:
8
Helping the organization but harming customers : a social identity perspective of unethical pro-organizational behavior
Yan, Hongmin
;
Solnet, David
;
Okimoto, Tyler G.
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 927-943
Persistent link: https://www.econbiz.de/10014333407
Saved in:
9
Does status demotion in hierarchical loyalty programs foster relationship fading?
Banik, Shanta
;
Rabbanee, Fazlul K.
- In:
The journal of services marketing
37
(
2023
)
8
,
pp. 1087-1102
Persistent link: https://www.econbiz.de/10014333597
Saved in:
10
Role of e-service quality, brand commitment and e-WOM trust on e-WOM intentions of millennials
Jain, Manu
;
Dixit, Saumya
;
Shukla, Amit
- In:
The international review of retail, distribution and …
33
(
2023
)
1
,
pp. 23-43
Persistent link: https://www.econbiz.de/10014226377
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