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~isPartOf:"The international review of retail, distribution and consumer research"
~subject:"Customer satisfaction"
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Search: subject:"Beziehungsmarketing"
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Customer satisfaction
Beziehungsmarketing
65
Relationship marketing
65
Consumer behaviour
46
Konsumentenverhalten
46
Einzelhandel
37
Retail trade
37
Kundenzufriedenheit
21
Dienstleistungsqualität
9
Food retailing
9
Lebensmitteleinzelhandel
9
Online retailing
9
Online-Handel
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Service quality
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Brand image
7
Distribution channel
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Markenimage
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Vertriebsweg
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Brand management
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Confidence
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Markenführung
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Vertrauen
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Multichannel strategy
5
Multikanalvertrieb
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USA
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United States
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retailing
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satisfaction
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Betriebliche Wertschöpfung
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Customer integration
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E-commerce
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Electronic Commerce
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Kundenbindungsprogramm
4
Kundenintegration
4
Lieferantenmanagement
4
Loyalty program
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Social Web
4
Social web
4
Supplier relationship management
4
Value creation
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Gil Saura, Irene
2
Karjaluoto, Heikki
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Bathula, Hanoku
1
Benhabib, Abderrezzak
1
Bilgihan, Anil
1
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1
Castaldo, Sandro
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Corraliza-Zapata, Amparo
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Dixit, Saumya
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1
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1
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1
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1
Gurel-Atay, Eda
1
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1
Helgesen, Øyvind
1
Hellström, Daniel
1
Herjanto, Halimin
1
Hjort, Klas
1
Jain, Manu
1
Johansson, Ulf
1
Leppäniemi, Matti
1
Menidjel, Choukri
1
Michel, Geraldine
1
Mishra, Anubhav A.
1
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Nervik, Bjørn
1
Nesset, Erik
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Nimmermann, Frederic
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1
Ruiz Molina, Maria Eugenia
1
Ruiz-Molina, Maria-Eugenia
1
Ruiz-Molina, María Eugenia
1
Röding, Tobias
1
Saarijärvi, Hannu
1
Schaefer, Fabian
1
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The international review of retail, distribution and consumer research
Journal of retailing and consumer services
256
International journal of hospitality management
137
Journal of business research : JBR
136
The journal of services marketing
108
Journal of hospitality marketing & management
64
The service industries journal
62
Journal of travel and tourism marketing
58
International journal of contemporary hospitality management
53
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
52
Tourism management : research, policies, practice
50
Cogent business & management
45
Journal of service research : JSR
44
Service business
42
Services marketing quarterly
42
Journal of service management
40
Asia Pacific journal of marketing and logistics
39
Journal of strategic marketing
38
Industrial marketing management : the international journal for industrial and high-tech firms
35
The international journal of bank marketing : IJBM
34
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
33
Journal of the Academy of Marketing Science
33
The journal of business & industrial marketing
33
The TQM journal : the international review of organizational improvement
32
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Psychology & marketing
31
International journal of electronic customer relationship management : IJECRM
30
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
24
Total quality management & business excellence
24
European journal of marketing : EJM
23
International journal of electronic marketing and retailing : IJEMR
23
International journal of quality and service sciences
23
Journal of marketing
22
Journal of retailing
22
Journal of Asian finance, economics and business : JAFEB
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of hospitality and tourism insights
20
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
20
Journal of service research
20
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ECONIS (ZBW)
21
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1
Role of e-service quality, brand commitment and e-WOM trust on e-WOM intentions of millennials
Jain, Manu
;
Dixit, Saumya
;
Shukla, Amit
- In:
The international review of retail, distribution and …
33
(
2023
)
1
,
pp. 23-43
Persistent link: https://www.econbiz.de/10014226377
Saved in:
2
Socio-demographic, shopping self-concept, and shopping-context related moderators of customer experience
Mishra, Anubhav A.
;
Verma, Megha
- In:
The international review of retail, distribution and …
33
(
2023
)
2
,
pp. 155-177
Persistent link: https://www.econbiz.de/10014292092
Saved in:
3
Drivers of customer behavioral intentions and the relationship with service quality in specific industry contexts
Veloso, Cláudia Miranda
;
Sousa, Bruno
- In:
The international review of retail, distribution and …
32
(
2022
)
1
,
pp. 43-58
Persistent link: https://www.econbiz.de/10012873358
Saved in:
4
Shopping app features : their impact on customer satisfaction and loyalty
Sinemus, Kathrin
;
Zielke, Stephan
;
Dobbelstein, Thomas
- In:
The international review of retail, distribution and …
32
(
2022
)
4
,
pp. 423-449
Persistent link: https://www.econbiz.de/10013411673
Saved in:
5
Exploring the impact of personality traits on perceived relationship investment, relationship quality, and loyalty in the retail industry
Menidjel, Choukri
;
Bilgihan, Anil
;
Benhabib, Abderrezzak
- In:
The international review of retail, distribution and …
31
(
2021
)
1
,
pp. 106-129
Persistent link: https://www.econbiz.de/10012425335
Saved in:
6
Online retail experience and customer satisfaction : the mediating role of last mile delivery
Vakulenko, Yulia
;
Shams, Poja
;
Hellström, Daniel
; …
- In:
The international review of retail, distribution and …
29
(
2019
)
3
,
pp. 306-320
Persistent link: https://www.econbiz.de/10012209282
Saved in:
7
Can the label "member" in a loyalty program context boost customer satisfaction?
Söderlund, Magnus
- In:
The international review of retail, distribution and …
29
(
2019
)
3
,
pp. 340-357
Persistent link: https://www.econbiz.de/10012209287
Saved in:
8
The influence of technology infusion on customers' information disclosure behaviour within the frontline service encounter
Röding, Tobias
;
Nimmermann, Frederic
;
Steinmann, Sascha
; …
- In:
The international review of retail, distribution and …
29
(
2019
)
5
,
pp. 482-503
Persistent link: https://www.econbiz.de/10012209614
Saved in:
9
Customer perceived value, satisfaction, and loyalty : the role of willingness to share information
Leppäniemi, Matti
;
Karjaluoto, Heikki
;
Saarijärvi, Hannu
- In:
The international review of retail, distribution and …
27
(
2017
)
2
,
pp. 164-188
Persistent link: https://www.econbiz.de/10011704061
Saved in:
10
Disparate satisfaction scores? Consider your customer's country-of-origin : a case study
Seger-Guttmann, Tali
;
Vilnai-Yavetz, Iris
;
Rosenbaum, …
- In:
The international review of retail, distribution and …
27
(
2017
)
2
,
pp. 189-206
Persistent link: https://www.econbiz.de/10011704063
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