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~isPartOf:"The journal of services marketing"
~isPartOf:"The service industries journal"
~isPartOf:"Working papers"
~subject:"Konsumentenverhalten"
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Konsumentenverhalten
Services
124
Service quality
122
Dienstleistungsqualität
121
Dienstleistung
118
Beziehungsmarketing
114
Relationship marketing
114
Dienstleistungssektor
113
Service industry
113
Consumer behaviour
108
Customer satisfaction
79
Kundenzufriedenheit
79
Social Web
66
Social web
66
Innovation
61
Dienstleistungsmarketing
60
Financial services
60
Finanzdienstleistung
60
Services marketing
60
Gesundheitswesen
47
Health care system
47
Customer integration
41
Kundenintegration
41
Business services
40
Health care
40
Unternehmensdienstleistung
40
Gesundheitsversorgung
39
Innovation management
35
Innovationsmanagement
35
Knowledge-intensive industry
33
Wissensintensives Unternehmen
33
Customer service
31
Dienstleistungshandel
31
Kundenservice
31
Trade in services
31
Service innovation
29
Betriebliche Wertschöpfung
25
USA
25
United States
25
Value creation
25
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Undetermined
60
Free
3
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Article
107
Book / Working Paper
1
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Article in journal
108
Aufsatz in Zeitschrift
108
Collection of articles of several authors
1
Sammelwerk
1
Language
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English
108
Author
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Daunt, Kate L.
3
Arici, Hasan Evrim
2
Bruce, Helen L.
2
Hale, Dena
2
Harris, Lloyd C.
2
Hollebeek, Linda D.
2
Köseoglu, Mehmet Ali
2
Rayburn, Steven W.
2
Abbasi, Amir Zaib
1
Ahn, Kwanghoon
1
Akareem, Husain Salilul
1
Alkire, Linda
1
Altobello, Suzanne
1
Amoh, Simon
1
An, Daechun
1
Andronikidis, Andreas
1
Archer-Brown, Chris
1
Arici, Nagihan Cakmakoglu
1
Ashill, Nick J.
1
Baillod, Chloé
1
Balaji, M. S.
1
Ball, Joan
1
Bapat, Dhananjay
1
Basso, Kenny
1
Becerra, Enrique
1
Bellou, Victoria
1
Benoit, Sabine
1
Berenguer Contrí, Gloria
1
Bertrand, Daisy
1
Blocker, Christopher
1
Boisvert, Jean
1
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1
Bomfim, Emerson Luiz
1
Bonfanti, Angelo
1
Bowden, Jana
1
Bueno, Eduardo Veiga
1
Buoye, Alexander
1
Burns, Zara
1
Butcher, Ken
1
Buzova, Daniela
1
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Published in...
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The journal of services marketing
The service industries journal
Working papers
Journal of retailing and consumer services
243
Journal of business research : JBR
240
International journal of internet marketing and advertising : IJIMA
97
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
91
Technological forecasting & social change : an international journal
77
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
66
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
63
The journal of product & brand management
61
International journal of consumer studies
57
International journal of hospitality management
52
Journal of marketing communications
51
Journal of promotion management : innovations in planning and applied research
49
Journal of internet commerce
48
Psychology & marketing
46
International journal of electronic marketing and retailing : IJEMR
44
International journal of advertising : the review of marketing communications
43
Journal of electronic commerce research : JECR
43
Services marketing quarterly
43
The journal of brand management : an international journal
41
Journal of travel and tourism marketing
40
SpringerLink / Bücher
40
Cogent business & management
39
Information systems research : ISR
38
Journal of marketing management : MM
38
Journal of management information systems : JMIS
37
Journal of the Academy of Marketing Science
37
Journal of marketing management : JMM ; journal of the Academy of Marketing
35
Asia Pacific journal of marketing and logistics
34
Electronic commerce research
34
International journal of business information systems : IJBIS
34
Journal of service management
33
Management science : journal of the Institute for Operations Research and the Management Sciences
33
Marketing intelligence & planning
33
The international journal of bank marketing : IJBM
33
International journal of contemporary hospitality management
32
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
32
Journal of marketing
32
Tourism management : research, policies, practice
32
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ECONIS (ZBW)
108
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1
Patients' experience sharing with online social media communities : a bottom-of-the-pyramid perspective
Akareem, Husain Salilul
;
Wiese, Melanie
;
Hammedi, Wafa
- In:
The journal of services marketing
36
(
2022
)
2
,
pp. 168-184
Persistent link: https://www.econbiz.de/10013407468
Saved in:
2
Consumers' decision-making self-efficacy for service purchases : construct conceptualization and scale
Hale, Dena
;
Thakur, Ramendra
;
Riggs, John
;
Altobello, …
- In:
The journal of services marketing
36
(
2022
)
5
,
pp. 637-657
Persistent link: https://www.econbiz.de/10013407580
Saved in:
3
Transforming health-care service through consumer co-creation : directions for service design
Carlini, Joan
;
Muir, Rachel
;
McLaren-Kennedy, Annette
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 326-343
Persistent link: https://www.econbiz.de/10014515638
Saved in:
4
An investigation of influencer body enhancement and brand endorsement
Lefebvre, Sarah
;
Cowart, Kelly
- In:
The journal of services marketing
36
(
2022
)
1
,
pp. 59-72
Persistent link: https://www.econbiz.de/10012798383
Saved in:
5
Customer engagement behaviors on physical and virtual engagement platforms
Winell, Erik
;
Nilsson, Jonas
;
Lundberg, Erik
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 35-50
Persistent link: https://www.econbiz.de/10014473569
Saved in:
6
Towards a typology of negative engagement behavior in social media
Lievonen, Matias
;
Bowden, Jana
;
Luoma-aho, Vilma
- In:
The service industries journal
43
(
2023
)
3/4
,
pp. 238-259
Persistent link: https://www.econbiz.de/10014321576
Saved in:
7
The importance of perceived fairness in product customization settings
Scholl-Grissemann, Ursula
;
Sauer, Nicola E.
;
Teichmann, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 823-842
Persistent link: https://www.econbiz.de/10013362153
Saved in:
8
Addressing customer misbehavior contagion in access-based
services
Srivastava, Himanshu Shekhar
;
Jayasimha, K. R.
; …
- In:
The journal of services marketing
36
(
2022
)
6
,
pp. 849-861
Persistent link: https://www.econbiz.de/10013407609
Saved in:
9
Promoting social resilience in service communities : a molecular biology perspective
Tang, Yihui
;
Blocker, Christopher
- In:
The journal of services marketing
36
(
2022
)
7
,
pp. 895-907
Persistent link: https://www.econbiz.de/10013407618
Saved in:
10
Customer service co-creation literacy for better service value : evidence from the health-care sector
Tram-Anh Ngoc Pham
;
Hau Nguyen Le
;
Nguyen, Dung Tien
; …
- In:
The journal of services marketing
36
(
2022
)
7
,
pp. 940-951
Persistent link: https://www.econbiz.de/10013407621
Saved in:
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