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~isPartOf:"The journal of services marketing"
~isPartOf:"Tourism management perspectives : TMP"
~subject:"Customer satisfaction"
~subject:"Service quality"
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Search: subject:"experience"
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Customer satisfaction
Service quality
Beziehungsmarketing
263
Relationship marketing
263
Consumer behaviour
156
Konsumentenverhalten
156
Kundenzufriedenheit
141
Dienstleistungsqualität
111
Holiday behaviour
68
Urlaubsverhalten
68
Tourism
61
Tourismus
61
Customer service
43
Kundenservice
43
Tourism industry
40
Tourismuswirtschaft
40
Tourism marketing
38
Tourismusmarketing
38
Customer integration
37
Kundenintegration
37
Emotion
36
Dienstleistungssektor
33
Service industry
33
Customer experience
31
Social Web
26
Social web
26
Dienstleistungsmarketing
25
Services
25
Services marketing
25
Satisfaction
23
USA
23
United States
23
Value creation
23
Betriebliche Wertschöpfung
22
Brand management
22
Markenführung
22
Dienstleistung
21
Brand image
20
Loyalty
20
Markenimage
20
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Undetermined
113
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Article
172
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1
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Article in journal
173
Aufsatz in Zeitschrift
173
Aufsatzsammlung
1
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English
173
Author
All
Klaus, Philipp
6
Mattila, Anna S.
3
Palmer, Adrian
3
Aksoy, Lerzan
2
Alkire, Linda
2
Barnes, Donald C.
2
Basso, Kenny
2
Benoit, Sabine
2
Bruce, Helen L.
2
Choi, Beom Joon
2
Collier, Joel E.
2
Furrer, Olivier
2
Gruber, Thorsten
2
Gustafsson, Anders
2
Han, Heesup
2
Harris, Lloyd C.
2
Hollebeek, Linda D.
2
Holloway, Betsy Bugg
2
Johnson, Lester W.
2
Landry, Mikèle
2
Leisen Pollack, Birgit
2
McColl-Kennedy, Janet R.
2
Muskat, Birgit
2
Prayag, Girish
2
Taheri, Babak
2
Abney, Alexandra K.
1
Ahmad, Hassan
1
Akamavi, Raphaël K.
1
Al-Baity, Mohamed
1
Al-Hawari, Mohd Ahmad
1
Al-Okaily, Nour Salah
1
Alexandrov, Aliosha
1
Ali, Fayaz
1
Alrawadieh, Ziad
1
Alzboun, Nidal
1
Anaza, Nwamaka A.
1
Anderson, Sidney
1
Andrianto, Tomy
1
Arslan, Ahmad
1
Arteaga-Moreno, Francisco
1
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Published in...
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The journal of services marketing
Tourism management perspectives : TMP
Journal of retailing and consumer services
322
International journal of hospitality management
192
Journal of business research : JBR
173
The service industries journal
107
Journal of hospitality marketing & management
96
Journal of travel and tourism marketing
94
International journal of contemporary hospitality management
82
Journal of service research : JSR
68
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
67
Tourism management : research, policies, practice
66
Services marketing quarterly
62
Cogent business & management
59
Service business
59
Journal of service management
56
Industrial marketing management : the international journal for industrial and high-tech firms
48
Journal of strategic marketing
47
Asia Pacific journal of marketing and logistics
46
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
45
The international journal of bank marketing : IJBM
43
Journal of the Academy of Marketing Science
41
The TQM journal : the international review of organizational improvement
41
The journal of business & industrial marketing
41
Psychology & marketing
37
International journal of electronic customer relationship management : IJECRM
34
International journal of quality and service sciences
33
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
33
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
30
Total quality management & business excellence
30
European journal of marketing : EJM
29
Journal of hospitality and tourism insights
29
Journal of service research
29
Journal of retailing
27
International journal of electronic marketing and retailing : IJEMR
26
Journal of marketing
26
Managing service quality : MSQ ; an international journal
26
Marketing intelligence & planning
26
International journal of quality & reliability management
25
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ECONIS (ZBW)
173
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1
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173
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1
Can you ask "too much" of your customers?
Landers, V. Myles
;
Gabler, Colin B.
;
Hardman, Haley E.
; …
- In:
The journal of services marketing
37
(
2023
)
4
,
pp. 531-546
Persistent link: https://www.econbiz.de/10014276929
Saved in:
2
Metaverse : shifting the reality of services
Gleim, Mark
;
McCullough, Heath
;
Ferrell, Odies C.
; …
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 13-27
Persistent link: https://www.econbiz.de/10014473577
Saved in:
3
Introduction to the special issue: consumer
experience
management and customer journeys in tourism, hospitality and events
Taheri, Babak
;
Prayag, Girish
;
Muskat, Birgit
- In:
Tourism management perspectives : TMP
40
(
2021
),
pp. 1-5
Persistent link: https://www.econbiz.de/10013209312
Saved in:
4
Language-related stereotype threat, customers' well-being and its outcome
Malik, Aaminah Zaman
;
Paswan, Audhesh
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 895-910
Persistent link: https://www.econbiz.de/10014333405
Saved in:
5
Neurophysiological responses to robot-human interactions in retail stores
Rancati, Gaia
;
Maggioni, Isabella
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 261-275
Persistent link: https://www.econbiz.de/10014228964
Saved in:
6
Guest editorial: investigating the effect of the physical context on customer
experience
Bruce, Helen L.
;
Krolikowska, Ewa
;
Rooney, Tara
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 689-699
Persistent link: https://www.econbiz.de/10014314391
Saved in:
7
Where is customer
experience
(CX) research heading? : a personal commentary
Klaus, Philipp
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 700-705
Persistent link: https://www.econbiz.de/10014314392
Saved in:
8
Exploring servicescape experiences across museum types
Erdoğan, Hasan Hüseyin
;
Enginkaya, Ebru
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 706-718
Persistent link: https://www.econbiz.de/10014314393
Saved in:
9
The interplay between physical and social servicescape : investigating negative CCI
Furrer, Olivier
;
Landry, Mikèle
;
Baillod, Chloé
; …
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 732-745
Persistent link: https://www.econbiz.de/10014314405
Saved in:
10
Need for distinction moderates customer responses to preferential treatment
Pontes, Vivian
;
Greer, Dominique A.
;
Pontes, Nicolas
; …
- In:
The journal of services marketing
37
(
2023
)
4
,
pp. 409-419
Persistent link: https://www.econbiz.de/10014276916
Saved in:
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