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~isPartOf:"The journal of services marketing"
~isPartOf:"Tourism management perspectives : TMP"
~subject:"Service quality"
~subject:"Tourismus"
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Service quality
Tourismus
Beziehungsmarketing
263
Relationship marketing
263
Consumer behaviour
156
Konsumentenverhalten
156
Customer satisfaction
141
Kundenzufriedenheit
141
Dienstleistungsqualität
111
Holiday behaviour
68
Urlaubsverhalten
68
Tourism
61
Customer service
43
Kundenservice
43
Tourism industry
40
Tourismuswirtschaft
40
Tourism marketing
38
Tourismusmarketing
38
Customer integration
37
Kundenintegration
37
Emotion
36
Dienstleistungssektor
33
Service industry
33
Customer experience
31
Social Web
26
Social web
26
Dienstleistungsmarketing
25
Services
25
Services marketing
25
Satisfaction
23
USA
23
United States
23
Value creation
23
Betriebliche Wertschöpfung
22
Brand management
22
Markenführung
22
Dienstleistung
21
Brand image
20
Loyalty
20
Markenimage
20
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Undetermined
130
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Article
167
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1
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168
Aufsatz in Zeitschrift
168
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1
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English
168
Author
All
Klaus, Philipp
5
Palmer, Adrian
3
Aksoy, Lerzan
2
Basso, Kenny
2
Benoit, Sabine
2
Bruce, Helen L.
2
Choi, Beom Joon
2
Gustafsson, Anders
2
Hollebeek, Linda D.
2
Holloway, Betsy Bugg
2
Johnson, Lester W.
2
Leisen Pollack, Birgit
2
McColl-Kennedy, Janet R.
2
Muskat, Birgit
2
Pabel, Anja
2
Pearce, Philip
2
Prayag, Girish
2
Taheri, Babak
2
Zou, Yongguang
2
Abney, Alexandra K.
1
Afifi, Galal M. H.
1
Ahmad, Hassan
1
Akamavi, Raphaël K.
1
Al-Baity, Mohamed
1
Al-Okaily, Nour Salah
1
Alexandrov, Aliosha
1
Ali, Fayaz
1
Alkire, Linda
1
Alrawadieh, Ziad
1
Alzboun, Nidal
1
Amiot, Thomas
1
Anderson, Sidney
1
Andrianto, Tomy
1
Antón, Carmen
1
Arteaga-Moreno, Francisco
1
Ashill, Nicholas J.
1
Baillod, Chloé
1
Ball, Joan
1
Bambauer-Sachse, Silke
1
Bani-Melhem, Shaker
1
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Published in...
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The journal of services marketing
Tourism management perspectives : TMP
Journal of retailing and consumer services
196
International journal of hospitality management
139
Journal of business research : JBR
114
Tourism management : research, policies, practice
113
Journal of travel and tourism marketing
105
The service industries journal
85
Journal of hospitality marketing & management
75
International journal of contemporary hospitality management
71
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
58
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Journal of service research : JSR
51
Services marketing quarterly
51
Service business
46
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
43
Journal of service management
42
Cogent business & management
38
The TQM journal : the international review of organizational improvement
35
Tourism analysis : an interdisciplinary tourism & hospitality journal
35
Asia Pacific journal of marketing and logistics
29
International journal of quality and service sciences
27
Journal of service research
27
Journal of strategic marketing
27
Industrial marketing management : the international journal for industrial and high-tech firms
25
The international journal of bank marketing : IJBM
25
International journal of services and operations management
24
International journal of services, economics and management
23
Journal of air transport management
23
Journal of hospitality and tourism insights
22
Journal of the Academy of Marketing Science
22
Managing service quality : MSQ ; an international journal
22
International journal of quality & reliability management
21
Marketing intelligence & planning
21
Total quality management & business excellence
21
Journal of destination marketing & management
20
Psychology & marketing
20
International journal of electronic customer relationship management : IJECRM
18
International journal of productivity and quality management : IJPQM
18
Journal of service theory and practice : JSTP
18
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ECONIS (ZBW)
168
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1
Metaverse : shifting the reality of services
Gleim, Mark
;
McCullough, Heath
;
Ferrell, Odies C.
; …
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 13-27
Persistent link: https://www.econbiz.de/10014473577
Saved in:
2
A review and extension of the flow
experience
concept : insights and directions for tourism research
deMatos, Nelson Manuel da Silva
;
Sá, Elisabete Sampaio de
- In:
Tourism management perspectives : TMP
38
(
2021
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012591873
Saved in:
3
Introduction to the special issue: consumer
experience
management and customer journeys in tourism, hospitality and events
Taheri, Babak
;
Prayag, Girish
;
Muskat, Birgit
- In:
Tourism management perspectives : TMP
40
(
2021
),
pp. 1-5
Persistent link: https://www.econbiz.de/10013209312
Saved in:
4
Language-related stereotype threat, customers' well-being and its outcome
Malik, Aaminah Zaman
;
Paswan, Audhesh
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 895-910
Persistent link: https://www.econbiz.de/10014333405
Saved in:
5
The use of co-creation within the community-based tourism experiences
Liang, Austin Rong Da
;
Tung, Wei
;
Wang, Tung-Sheng
; …
- In:
Tourism management perspectives : TMP
48
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014461379
Saved in:
6
Neurophysiological responses to robot-human interactions in retail stores
Rancati, Gaia
;
Maggioni, Isabella
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 261-275
Persistent link: https://www.econbiz.de/10014228964
Saved in:
7
Guest editorial: investigating the effect of the physical context on customer
experience
Bruce, Helen L.
;
Krolikowska, Ewa
;
Rooney, Tara
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 689-699
Persistent link: https://www.econbiz.de/10014314391
Saved in:
8
Where is customer
experience
(CX) research heading? : a personal commentary
Klaus, Philipp
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 700-705
Persistent link: https://www.econbiz.de/10014314392
Saved in:
9
Exploring servicescape experiences across museum types
Erdoğan, Hasan Hüseyin
;
Enginkaya, Ebru
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 706-718
Persistent link: https://www.econbiz.de/10014314393
Saved in:
10
The interplay between physical and social servicescape : investigating negative CCI
Furrer, Olivier
;
Landry, Mikèle
;
Baillod, Chloé
; …
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 732-745
Persistent link: https://www.econbiz.de/10014314405
Saved in:
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