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~isPartOf:"The journal of services marketing"
~isPartOf:"Tourism management perspectives : TMP"
~subject:"Service quality"
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Service quality
Beziehungsmarketing
263
Relationship marketing
263
Consumer behaviour
156
Konsumentenverhalten
156
Customer satisfaction
141
Kundenzufriedenheit
141
Dienstleistungsqualität
111
Holiday behaviour
68
Urlaubsverhalten
68
Tourism
61
Tourismus
61
Customer service
43
Kundenservice
43
Tourism industry
40
Tourismuswirtschaft
40
Tourism marketing
38
Tourismusmarketing
38
Customer integration
37
Kundenintegration
37
Emotion
36
Dienstleistungssektor
33
Service industry
33
Customer experience
31
Social Web
26
Social web
26
Dienstleistungsmarketing
25
Services
25
Services marketing
25
Satisfaction
23
USA
23
United States
23
Value creation
23
Betriebliche Wertschöpfung
22
Brand management
22
Markenführung
22
Dienstleistung
21
Brand image
20
Loyalty
20
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English
111
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Klaus, Philipp
5
Palmer, Adrian
3
Aksoy, Lerzan
2
Basso, Kenny
2
Benoit, Sabine
2
Bruce, Helen L.
2
Choi, Beom Joon
2
Gustafsson, Anders
2
Hollebeek, Linda D.
2
Holloway, Betsy Bugg
2
Johnson, Lester W.
2
Leisen Pollack, Birgit
2
McColl-Kennedy, Janet R.
2
Abney, Alexandra K.
1
Ahmad, Hassan
1
Akamavi, Raphaël K.
1
Al-Baity, Mohamed
1
Alexandrov, Aliosha
1
Ali, Fayaz
1
Alkire, Linda
1
Anderson, Sidney
1
Arteaga-Moreno, Francisco
1
Ashill, Nicholas J.
1
Baillod, Chloé
1
Ball, Joan
1
Bambauer-Sachse, Silke
1
Bani-Melhem, Shaker
1
Barnes, Donald C.
1
Beatty, Sharon E.
1
Becker, Laura
1
Becker-Özcamlica, Hürrem
1
Bejou, David
1
Black, Hulda G.
1
Blodgett, Jeffrey
1
Bone, Paula Fitzgerald
1
Bove, Liliana L.
1
Brady, Michael K.
1
Breazeale, Michael
1
Broilo, Patricia Liebesny
1
Brown, Tom
1
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Published in...
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The journal of services marketing
Tourism management perspectives : TMP
Journal of retailing and consumer services
191
International journal of hospitality management
131
Journal of business research : JBR
106
The service industries journal
79
Journal of hospitality marketing & management
68
International journal of contemporary hospitality management
57
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Journal of travel and tourism marketing
55
Journal of service research : JSR
51
Services marketing quarterly
51
Service business
44
Journal of service management
42
Cogent business & management
34
The TQM journal : the international review of organizational improvement
32
Tourism management : research, policies, practice
32
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
31
International journal of quality and service sciences
27
Journal of service research
27
Journal of strategic marketing
27
Asia Pacific journal of marketing and logistics
25
Industrial marketing management : the international journal for industrial and high-tech firms
25
The international journal of bank marketing : IJBM
25
International journal of services and operations management
24
Journal of air transport management
22
Journal of the Academy of Marketing Science
22
Managing service quality : MSQ ; an international journal
22
International journal of quality & reliability management
21
International journal of services, economics and management
21
Marketing intelligence & planning
21
Total quality management & business excellence
21
International journal of electronic customer relationship management : IJECRM
18
International journal of productivity and quality management : IJPQM
18
Psychology & marketing
18
Journal of service theory and practice : JSTP
17
European journal of marketing : EJM
16
Journal of marketing
16
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
16
Journal of Asian finance, economics and business : JAFEB
15
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
15
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ECONIS (ZBW)
111
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91
The effect of implicit service guarantees on business performance
Shin, Hyunju
;
Ellinger, Alexander E.
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 431-442
Persistent link: https://www.econbiz.de/10010198222
Saved in:
92
Nomological validity of the Net Promoter Index question
Leisen Pollack, Birgit
;
Alexandrov, Aliosha
- In:
The journal of services marketing
27
(
2013
)
2
,
pp. 118-129
Persistent link: https://www.econbiz.de/10009747187
Saved in:
93
The effects of service on multichannel retailers' brand equity
White, Ryan C.
;
Joseph-Mathews, Sacha
;
Voorhees, Clay M.
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 259-270
Persistent link: https://www.econbiz.de/10009788860
Saved in:
94
Investigating the impact of resource capabilities on customer loyalty : a structural equation approach for the UK hotels using online ratings
Ramanathan, Usha
;
Ramanathan, Ramakrishnan
- In:
The journal of services marketing
27
(
2013
)
5
,
pp. 404-415
Persistent link: https://www.econbiz.de/10010127928
Saved in:
95
The impact of corporate social responsibility (CSR) and customer trust on the restoration of loyalty after service failure and recovery
Choi, Beom Joon
;
La, Suna
- In:
The journal of services marketing
27
(
2013
)
3
,
pp. 223-233
Persistent link: https://www.econbiz.de/10009761808
Saved in:
96
Customer reactions to service failure and recovery in the banking industry : the influence of switching costs
Matos, Celso Augusto de
;
Henrique, Jorge Luiz
;
Rosa, …
- In:
The journal of services marketing
27
(
2013
)
7
,
pp. 526-538
Persistent link: https://www.econbiz.de/10010231177
Saved in:
97
Offshore outsourcing of customer services : boon or bane?
Sharma, Piyush
- In:
The journal of services marketing
26
(
2012
)
5
,
pp. 352-364
Persistent link: https://www.econbiz.de/10009629142
Saved in:
98
How customer voice contributes to stronger service provider relationships
Lacey, Russell
- In:
The journal of services marketing
26
(
2012
)
2
,
pp. 137-144
Persistent link: https://www.econbiz.de/10009568249
Saved in:
99
Implementing service recovery through customer relationship management : identifying the antecedents
Robinson Jr., Leroy
;
Neeley, Sue E.
;
Williamson, Kathleen
- In:
The journal of services marketing
25
(
2011
)
2
,
pp. 90-100
Persistent link: https://www.econbiz.de/10009230982
Saved in:
100
Service quality, trust, commitment and service differentiation in business relationships
Chenet, Pierre
;
Dagger, Tracey S.
;
O'Sullivan, Don
- In:
The journal of services marketing
24
(
2010
)
5
,
pp. 335-346
Persistent link: https://www.econbiz.de/10008653371
Saved in:
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