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~isPartOf:"The journal of services marketing"
~person:"Alkire, Linda"
~person:"Broilo, Patricia Liebesny"
~subject:"Konsumentenverhalten"
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Konsumentenverhalten
Beziehungsmarketing
4
Relationship marketing
4
Consumer behaviour
3
Customer satisfaction
3
Kundenzufriedenheit
3
Customer service
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Dienstleistungsqualität
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Big data
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Customer feedback
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Customer-to-customer interaction (CCI)
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Dienstleistung
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Einzelhandel
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Elderly people
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Eudaimonic well-being
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Forschungskooperation
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Front-line employee
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Hedonic well-being
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Impact
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Job satisfaction
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Ladengestaltung
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Lebensqualität
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Loyalty
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Older shoppers
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Positive customer feedback
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Practitioner
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Quality of life
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Alkire, Linda
Broilo, Patricia Liebesny
Klaus, Philipp
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The journal of services marketing
Journal of service management
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ECONIS (ZBW)
3
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The effects of store environment elements on customer-to-customer interactions involving older shoppers
Tomazelli, Joana
;
Broilo, Patricia Liebesny
;
Espartel, …
- In:
The journal of services marketing
31
(
2017
)
4/5
,
pp. 339-350
Persistent link: https://www.econbiz.de/10011742690
Saved in:
2
The interplay of customer experience and commitment
Keiningham, Timothy
;
Ball, Joan
;
Benoit, Sabine
;
Bruce, …
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 148-160
Persistent link: https://www.econbiz.de/10011654644
Saved in:
3
When good news is bad news : the negative impact of positive customer feedback on front-line employee well-being
Alkire, Linda
;
Burton, Jamie
;
Gruber, Thorsten
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 599-612
Persistent link: https://www.econbiz.de/10011418374
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