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~isPartOf:"The journal of services marketing"
~person:"Gil Saura, Irene"
~person:"Landry, Mikèle"
~person:"Patterson, Paul G."
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Beziehungsmarketing
6
Relationship marketing
6
Customer satisfaction
4
Kundenzufriedenheit
4
Betriebliche Wertschöpfung
2
Customer integration
2
Dienstleistungsqualität
2
Kundenintegration
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Satisfaction
2
Service quality
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Services
2
Value creation
2
Arbeitsverhalten
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Arbeitszufriedenheit
1
Bibliometrics
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Bibliometrie
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Brand equity
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Brand image
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Brand management
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Client relationships
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Co-creation
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Cognition
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Cognitive appraisals
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Collectivism
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Collectivist culture
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Communication
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Confidence
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Consumer behaviour
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Customer aggression
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Customer experience
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Customer service
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Customer value
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Customer-to-customer interactions
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Dienstleistung
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Dienstleistungsmanagement
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Dienstleistungsmarketing
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Gil Saura, Irene
Landry, Mikèle
Patterson, Paul G.
Klaus, Philipp
6
Mattila, Anna S.
6
Aksoy, Lerzan
3
Alkire, Linda
3
Benoit, Sabine
3
Bruce, Helen L.
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Burton, Jamie
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Dagger, Tracey S.
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Gruber, Thorsten
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Grönroos, Christian
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Harris, Lloyd C.
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Heinonen, Kristina
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Hollebeek, Linda D.
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Holloway, Betsy Bugg
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Barnes, Donald C.
2
Basso, Kenny
2
Beatty, Sharon E.
2
Benkenstein, Martin
2
Black, Hulda G.
2
Choi, Beom Joon
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Collier, Joel E.
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Frow, Pennie
2
Furrer, Olivier
2
Gabler, Colin B.
2
Gustafsson, Anders
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Hansen, John D.
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Johnson, Lester W.
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Jones, Tim
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Lee, Richard
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Leisen Pollack, Birgit
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Madupalli, Ramana Kumar
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McColl-Kennedy, Janet R.
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Neale, Larry
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2
Poddar, Amit
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The journal of services marketing
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
4
The journal of brand management : an international journal
3
International journal of hospitality management
2
Journal of hospitality marketing & management
2
Journal of service management
2
Journal of vacation marketing : an international journal
2
Management decision : MD
2
The international review of retail, distribution and consumer research
2
The service industries journal
2
Accounting research journal
1
Asian review of accounting
1
Australasian marketing journal
1
Big data and innovation in tourism, travel, and hospitality : managerial approaches, techniques, and applications
1
European retail research
1
International journal of electronic commerce : IJEC
1
International journal of retail & distribution management
1
International journal of retail and distribution management
1
International small business journal : researching entrepreneurship
1
Journal of accounting in emerging economies : JAEE
1
Journal of business research : JBR
1
Journal of electronic commerce research : JECR
1
Journal of industrial and business economics
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
Journal of retailing and consumer services
1
Journal of service theory and practice : JSTP
1
Journal of the Academy of Marketing Science
1
Service business
1
Strategic marketing in tourism services
1
The journal of business & industrial marketing
1
The journal of product & brand management
1
Tourism economics : the business and finance of tourism and recreation
1
Tourism review : the official journal of the AIEST
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ECONIS (ZBW)
6
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date (oldest first)
1
Well-being co-creation in service ecosystems : a systematic literature review
Landry, Mikèle
;
Furrer, Olivier
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 862-882
Persistent link: https://www.econbiz.de/10014333403
Saved in:
2
The interplay between physical and social servicescape : investigating negative CCI
Furrer, Olivier
;
Landry, Mikèle
;
Baillod, Chloé
; …
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 732-745
Persistent link: https://www.econbiz.de/10014314405
Saved in:
3
The impact of value co-creation in sustainable services : understanding generational differences
Bordian, Mariia
;
Gil Saura, Irene
;
Šerić, Maja
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 155-167
Persistent link: https://www.econbiz.de/10013542917
Saved in:
4
Innovation as a key to strengthen the effect of relationship benefits on loyalty in retailing
Ruiz-Molina, Maria-Eugenia
;
Gil Saura, Irene
; …
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 131-141
Persistent link: https://www.econbiz.de/10011654602
Saved in:
5
Retrospective: tracking the impact of communications effectiveness on client satisfaction, trust and loyalty in professional services
Patterson, Paul G.
- In:
The journal of services marketing
30
(
2016
)
5
,
pp. 485-489
Persistent link: https://www.econbiz.de/10011615520
Saved in:
6
Frontline employees’ cognitive appraisals and well-being in the face of customer aggression in an Eastern, collectivist culture
Chuanchuen, Akkawanitcha
;
Patterson, Paul G.
; …
- In:
The journal of services marketing
29
(
2015
)
4
,
pp. 268-279
Persistent link: https://www.econbiz.de/10011406402
Saved in:
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