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~isPartOf:"The journal of services marketing"
~person:"Klaus, Philipp"
~source:"econis"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Beziehungsmarketing
5
Consumer behaviour
5
Konsumentenverhalten
5
Relationship marketing
5
Customer satisfaction
4
Kundenzufriedenheit
4
Service quality
4
Customer experience
3
Amazon.com
1
Conceptual
1
Confidence
1
Consumer-perceived value (CPV)
1
Customer experience (CX)
1
Customer role
1
Customer service
1
Customer value
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Customization
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Data Mining
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Data mining
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Digitale Dienste
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Dynamic
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E-commerce
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Electronic Commerce
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Klaus, Philipp
Sharma, Piyush
5
Mattila, Anna S.
3
Basso, Kenny
2
Benoit, Sabine
2
Bruce, Helen L.
2
Carlson, Jamie
2
Chen, Ivy S. N.
2
Choi, Beom Joon
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Collier, Joel E.
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Dodds, Sarah
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Hollebeek, Linda D.
2
Luk, Sherriff T. K.
2
Matos, Celso Augusto de
2
Medler-Liraz, Hana
2
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2
Palmer, Adrian
2
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2
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2
Tram-Anh Ngoc Pham
2
Voorhees, Clay M.
2
Ahmad, Hassan
1
Akamavi, Raphaël K.
1
Aksoy, Lerzan
1
Ali, Ameer
1
Ali, Fayaz
1
Alkire, Linda
1
Almanza, Barbara
1
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1
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1
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1
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The journal of services marketing
European journal of marketing
1
International journal of market research
1
Journal of business research : JBR
1
Journal of retailing and consumer services
1
Journal of service research
1
The international journal of bank marketing : IJBM
1
The journal of product & brand management
1
The service industries journal
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ECONIS (ZBW)
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1
Where is customer experience (CX) research heading? : a personal commentary
Klaus, Philipp
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 700-705
Persistent link: https://www.econbiz.de/10014314392
Saved in:
2
The role of customer experience in the perceived value-word-of-mouth relationship
Kuppelwieser, Volker
;
Klaus, Philipp
;
Manthiou, Aikaterini
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 364-378
Persistent link: https://www.econbiz.de/10013407509
Saved in:
3
Fresh perspectives on customer experience
McColl-Kennedy, Janet R.
;
Gustafsson, Anders
;
Jaakkola, …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 430-435
Persistent link: https://www.econbiz.de/10011418250
Saved in:
4
The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
Klaus, Philipp
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 443-457
Persistent link: https://www.econbiz.de/10010198163
Saved in:
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