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~isPartOf:"The journal of services marketing"
~source:"econis"
~subject:"Kundenintegration"
~subject:"Service quality"
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Search: subject_exact:"Customer value"
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Kundenintegration
Service quality
Customer value
18
Kundenwert
17
Beziehungsmarketing
14
Relationship marketing
14
Betriebliche Wertschöpfung
12
Value creation
12
Customer integration
9
Customer satisfaction
7
Kundenzufriedenheit
7
Dienstleistungsqualität
5
Consumer behaviour
4
Dienstleistung
4
Konsumentenverhalten
4
Services
4
Value co-creation
4
Vulnerability
4
Co-creation
3
Customer service
3
Kundenservice
3
Service-Dominant Logic
3
Service-dominant logic
3
Customer participation
2
Dienstleistungsmanagement
2
Dienstleistungssektor
2
Perceived value
2
Qualitative Methode
2
Qualitative method
2
Qualitative research
2
Satisfaction
2
Service encounter
2
Service industry
2
Service management
2
Social values
2
Soziale Werte
2
Value cocreation
2
Accompanying customers
1
Animal companions
1
Arbeitskräfte
1
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Article
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English
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Abney, Alexandra K.
1
Arteaga-Moreno, Francisco
1
Bordian, Mariia
1
Bouman, Nijs
1
Cronin, J. J.
1
Del Chiappa, Giacomo
1
Gallarza, Martina G.
1
Gil Saura, Irene
1
Gil-Saura, Irena
1
Grace, Debra
1
Guo, Lin
1
Hau Nguyen Le
1
Hendricks, Jennifer
1
Hollebeek, Linda D.
1
Klaus, Philipp
1
Kuppelwieser, Volker
1
Lo Iacono, Joseph
1
Locander, William B.
1
Manthiou, Aikaterini
1
Nguyen, Dung Tien
1
Plé, Loïc
1
Schmitz, Gertrud
1
Shanahan, Kevin J.
1
Simonse, Lianne
1
Tang, Chuanyi
1
Thuy Ngoc Pham
1
Tram-Anh Ngoc Pham
1
White, Allyn
1
Xu, Hangjun
1
Šerić, Maja
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The journal of services marketing
Journal of business research : JBR
27
Industrial marketing management : the international journal for industrial and high-tech firms
21
Journal of retailing and consumer services
19
International journal of hospitality management
18
The service industries journal
15
International journal of contemporary hospitality management
10
Journal of service management
9
Journal of service research : JSR
9
Service business
8
Tourism management : research, policies, practice
8
International journal of services and operations management
7
Marketing theory
7
Journal of hospitality and tourism insights
6
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
6
The journal of business & industrial marketing
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of service research
5
Journal of service theory and practice : JSTP
5
Technological forecasting & social change : an international journal
5
The TQM journal : the international review of organizational improvement
5
Cogent business & management
4
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
4
Journal of air transport management
4
Journal of strategic marketing
4
Journal of the Academy of Marketing Science
4
Management decision : MD
4
AMS review : official publication of the Academy of Marketing Science
3
European Sport management quarterly : ESMQ
3
European management journal
3
International journal of retail & distribution management
3
International journal of services, economics and management
3
Journal of business-to-business marketing
3
Journal of marketing management : MM
3
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
3
Marketing : ZFP ; journal of research and management
3
Marketing intelligence & planning
3
Australasian marketing journal
2
Business horizons
2
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ECONIS (ZBW)
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1
How strategic design abilities address unmet value in service engagement strategies
Bouman, Nijs
;
Simonse, Lianne
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 22-34
Persistent link: https://www.econbiz.de/10014473566
Saved in:
2
Exploring service employees' involvement in value co-creation : dimensions, antecedents and consequences
Xu, Hangjun
;
Tang, Chuanyi
;
Guo, Lin
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 650-670
Persistent link: https://www.econbiz.de/10014276940
Saved in:
3
The impact of value co-creation in sustainable services : understanding generational differences
Bordian, Mariia
;
Gil Saura, Irene
;
Šerić, Maja
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 155-167
Persistent link: https://www.econbiz.de/10013542917
Saved in:
4
The role of customer experience in the perceived value-word-of-mouth relationship
Kuppelwieser, Volker
;
Klaus, Philipp
;
Manthiou, Aikaterini
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 364-378
Persistent link: https://www.econbiz.de/10013407509
Saved in:
5
Value co-creation in services for animal companions
Hendricks, Jennifer
;
Schmitz, Gertrud
- In:
The journal of services marketing
36
(
2022
)
6
,
pp. 831-845
Persistent link: https://www.econbiz.de/10013407607
Saved in:
6
Customer service co-creation literacy for better service value : evidence from the health-care sector
Tram-Anh Ngoc Pham
;
Hau Nguyen Le
;
Nguyen, Dung Tien
; …
- In:
The journal of services marketing
36
(
2022
)
7
,
pp. 940-951
Persistent link: https://www.econbiz.de/10013407621
Saved in:
7
In their shoes: co-creating value from deaf/hearing perspectives
Abney, Alexandra K.
;
White, Allyn
;
Shanahan, Kevin J.
; …
- In:
The journal of services marketing
31
(
2017
)
4/5
,
pp. 313-325
Persistent link: https://www.econbiz.de/10011742684
Saved in:
8
Studying customers' resource integration by service employees in interactional value co-creation
Plé, Loïc
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 153-164
Persistent link: https://www.econbiz.de/10011486995
Saved in:
9
Intrinsic value dimensions and the value-satisfaction-loyalty chain : a causal model for services
Gallarza, Martina G.
;
Arteaga-Moreno, Francisco
;
Del …
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 165-185
Persistent link: https://www.econbiz.de/10011487022
Saved in:
10
Retrospective : a cross-sectional test of the effect and conceptualization of service value revisited
Cronin, J. J.
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 261-265
Persistent link: https://www.econbiz.de/10011524364
Saved in:
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