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~isPartOf:"The journal of services marketing"
~subject:"Beschwerdemanagement"
~subject:"Brand management"
~subject:"Vertrauen"
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Search: subject:"customer relationship management"
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Beschwerdemanagement
Brand management
Vertrauen
Beziehungsmarketing
225
Relationship marketing
225
Consumer behaviour
116
Konsumentenverhalten
116
Customer satisfaction
108
Kundenzufriedenheit
108
Dienstleistungsqualität
96
Service quality
96
Customer service
39
Kundenservice
39
Dienstleistungssektor
31
Service industry
31
Customer integration
30
Kundenintegration
30
Customer experience
23
Dienstleistungsmarketing
23
Services
23
Services marketing
23
USA
20
United States
20
Complaint management
19
Dienstleistung
19
Emotion
19
Lieferantenmanagement
19
Supplier relationship management
19
Betriebliche Wertschöpfung
18
Value creation
18
Customer engagement
17
Social Web
16
Social web
16
Einzelhandel
15
Loyalty
15
Retail trade
15
Confidence
14
Customer value
14
Kundenwert
14
Satisfaction
14
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Article
45
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45
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English
45
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Holloway, Betsy Bugg
2
Mattila, Anna S.
2
Abney, Alexandra K.
1
Ashill, Nicholas J.
1
Balaji, M. S.
1
Bambauer-Sachse, Silke
1
Bang, Nguyen
1
Basso, Kenny
1
Beatty, Sharon E.
1
Becerra, Enrique
1
Becker-Özcamlica, Hürrem
1
Bejou, David
1
Bone, Paula Fitzgerald
1
Bordian, Mariia
1
Breazeale, Michael
1
Carruthers, Janet
1
Cesmeci, Caner
1
Cheng, Ya-Yun
1
Chi, Ming
1
Choi, Beom Joon
1
Chou, En-Yi
1
Collier, Joel E.
1
Cook, Laurel Aynne
1
Dagger, Tracey S.
1
David, Meredith E.
1
Dean, Dwane Hal
1
Disse, Isabel Kittyma
1
Ford, Toni-Rochelle S.
1
Gammoh, Bashar S.
1
Garry, Tony
1
Gil Saura, Irene
1
Goode, Mark M. H.
1
Grant, David B.
1
Groth, Markus
1
Harrigan, Paul
1
Harris, Lloyd C.
1
Hartl, Barbara
1
Harwood, Tracy
1
Henrique, Jorge Luiz
1
Hofmann, Eva
1
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Published in...
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The journal of services marketing
Journal of business research : JBR
193
Journal of retailing and consumer services
171
The journal of product & brand management
99
The journal of brand management : an international journal
83
International journal of hospitality management
81
Industrial marketing management : the international journal for industrial and high-tech firms
56
SpringerLink / Bücher
44
Asia Pacific journal of marketing and logistics
42
Journal of hospitality marketing & management
40
Journal of strategic marketing
39
International journal of contemporary hospitality management
38
Psychology & marketing
37
The service industries journal
37
Marketing intelligence & planning
36
Cogent business & management
35
European journal of marketing : EJM
33
International journal of internet marketing and advertising : IJIMA
31
Journal of travel and tourism marketing
31
The journal of business & industrial marketing
29
Journal of promotion management : innovations in planning and applied research
28
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
24
Journal of marketing
23
Services marketing quarterly
23
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
22
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
22
Journal of service management
22
Journal of the Academy of Marketing Science
22
Service business
22
The international journal of bank marketing : IJBM
22
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
21
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
21
Tourism management : research, policies, practice
21
International journal of electronic marketing and retailing : IJEMR
20
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
19
Business horizons
18
Journal of retailing
18
Journal of service research : JSR
18
Journal of internet commerce
17
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ECONIS (ZBW)
45
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45
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1
The emperor's new clothes : self-explorative engagement in virtual try-on service experiences positively impacts brand outcomes
Lavoye, Virginie
;
Sipilä, Jenni
;
Mero, Joel
; …
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014473563
Saved in:
2
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
3
Customer engagement in online service brand communities
Chi, Ming
;
Harrigan, Paul
;
Xu, Yongshun
- In:
The journal of services marketing
36
(
2022
)
2
,
pp. 201-216
Persistent link: https://www.econbiz.de/10013407472
Saved in:
4
The impact of value co-creation in sustainable services : understanding generational differences
Bordian, Mariia
;
Gil Saura, Irene
;
Šerić, Maja
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 155-167
Persistent link: https://www.econbiz.de/10013542917
Saved in:
5
Keep fighting or give up? : an investigation of consumer regret over repetitive failures in weight loss services
Liu, Yi-Fen
;
Ling, I-Ling
- In:
The journal of services marketing
36
(
2022
)
1
,
pp. 29-43
Persistent link: https://www.econbiz.de/10012798380
Saved in:
6
Consumer effort in service encounters : the overlooked impact of surface acting
Cook, Laurel Aynne
;
Bone, Paula Fitzgerald
;
Sadeghein, Raika
- In:
The journal of services marketing
36
(
2022
)
2
,
pp. 297-309
Persistent link: https://www.econbiz.de/10013407489
Saved in:
7
Customer responses to service failures on social media
Varnali, Kaan
;
Cesmeci, Caner
- In:
The journal of services marketing
36
(
2022
)
5
,
pp. 691-709
Persistent link: https://www.econbiz.de/10013407589
Saved in:
8
Investigating the role of customer forgiveness following a double deviation
Lin, Cheng-Yu
;
Chou, En-Yi
- In:
The journal of services marketing
36
(
2022
)
8
,
pp. 1042-1057
Persistent link: https://www.econbiz.de/10013410768
Saved in:
9
The effects of employee behavior in sustainable service organizations
Disse, Isabel Kittyma
;
Becker-Özcamlica, Hürrem
- In:
The journal of services marketing
36
(
2022
)
8
,
pp. 1095-1105
Persistent link: https://www.econbiz.de/10013410803
Saved in:
10
Virtual brand community engagement practices : a refined typology and model
Hollebeek, Linda D.
;
Juric, Biljana
;
Tang, Wenyan
- In:
The journal of services marketing
31
(
2017
)
3
,
pp. 204-217
Persistent link: https://www.econbiz.de/10011741165
Saved in:
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